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ServiceNow CSA ServiceNow Certified System Administrator Exam Practice Test

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Total 400 questions
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ServiceNow Certified System Administrator Questions and Answers

Question 1

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Options:

A.

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Question 2

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

Question 3

database live at the Data Center.

Options:

A.

True

B.

False

Question 4

What is the platform name for the User table?

Options:

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

Question 5

Which of the following statement describes the purpose of an Order Guide?

Options:

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

Question 6

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Options:

A.

Form

B.

List

C.

Dashboard

D.

Timeline

Question 7

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Options:

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Question 8

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Options:

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

Question 9

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

A.

report

B.

workflow

C.

event

D.

task

Question 10

Reports can be created from which different places in the platform? (Choose two.)

Options:

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Question 11

What is the master table that contains a record for each table in the database?

Options:

A.

[sys_master_db]

B.

[sys_db_object]

C.

[sys_master_object]

D.

[sys_object_db]

Question 12

Which one of the following statements describes a characteristic of role assignment?

Options:

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

Question 13

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Options:

A.

They direct the user to a record producer

B.

They direct the user to a catalog property

C.

They direct the user to a catalog UI policy

D.

They direct the user to a catalog client script

Question 14

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Question 15

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Options:

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

Question 16

What is a Dictionary Override?

Options:

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

Question 17

Which configuration allows you to use a script to coalesce data in Import Sets?

Options:

A.

Multiple-field coalesce

B.

No coalesce

C.

Conditional coalesce

D.

Single-field coalesce

Question 18

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Options:

A.

Server

B.

Client

C.

Script

D.

Policies

Question 19

Which one of the following statements best describes the purpose of an Update Set?

Options:

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Question 20

Which would NOT appear in the History section of the Application Navigator?

Options:

A.

Records

B.

UI Pages

C.

Lists

D.

Forms

Question 21

Which term refers to application menus and modules which you may want to access quickly and often?

Options:

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

Question 22

How are Workflows moved between instances?

Options:

A.

Workflows are moved using Update Sets

B.

Workflows are moved using Transform Maps

C.

Workflows are moved using Application Sets

D.

Workflows cannot be moved between instances

Question 23

Which one statement correctly describes Access Control rule evaluation?

Options:

A.

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

B.

If more than one rule applies to a row, the older rule is evaluated first

C.

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

D.

Rules are evaluated from the general to the specific, so a table rule must be active to continue

Question 24

ServiceNow uses what term to describe all the data saved within a particular form?

Options:

A.

Fields

B.

Form

C.

Record

D.

Lists

Question 25

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

Options:

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

Question 26

Which application is used to change the number format per table?

Options:

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

Question 27

Which of the following is used to initiate a flow?

Options:

A.

A Trigger

B.

Core Action

C.

A spoke

D.

An Event

Question 28

What are the two aspects to LDAP Integration?

Options:

A.

Data Population

B.

Data formatting

C.

Authorization

D.

Authentication

Question 29

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Question 30

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Options:

A.

You should never assign roles to groups.

B.

You should assign roles to users.

C.

You should assign roles to groups

D.

You should add users to groups

Question 31

What module in the Service Catalog application does an Administrator access to begin creating a new item?

Options:

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

Question 32

Which one of the following modules can be used to view field settings for a table?

Options:

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields

D.

Tables and Fields

Question 33

Which technique is used to get information from a series of referenced fields from different tables?

Options:

A.

Table-Walking

B.

Sys_ID Pulling

C.

Dot-Walking

D.

Record-Hopping

Question 34

Knowledge articles within a knowledge base are grouped by category.

Options:

A.

True

B.

False

Question 35

What is a schema map?

Options:

A.

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B.

A schema map graphically organizes the visual task boards for the CMDB

C.

A schema map graphically displays the Configuration Items that support a business service

D.

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Question 36

What are the three components of a filter condition?

Options:

A.

Table

B.

Value

C.

Field

D.

Operator

Question 37

Record numbers have to be manually incremented

Options:

A.

True

B.

False

Question 38

UI Policy can make fields read-only, mandatory, or hidden.

Options:

A.

True

B.

False

Question 39

What is the function of user impersonation?

Options:

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

Question 40

What is the difference between UI Policy and UI Action?

Options:

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

Question 41

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Options:

A.

Client

B.

Server

C.

Browser

D.

Network

Question 42

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

Options:

A.

Data policy

B.

Dictionary Design Policy

C.

Data Quality Policy

D.

Field Criteria Policy

Question 43

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?

Choose 2 answers

Options:

A.

Select the record using the check box, then select the Person icon

B.

Double click on the Assigned to value, type the name of the user, and select the green check

C.

Select the record using the check box then select the Assign To Me UI action on the List Header

D.

Right click on the Task number and select the Assign to me option in the menu

E.

Select the Task number, and select the Assign to me UI action on the form

Question 44

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

Options:

A.

Create Record Producer

B.

Create Order Guide

C.

Create Requested Item

D.

Create On-boarding Bot

Question 45

How would you describe the relationship between the incident and Task table?

Options:

A.

Incident table has a many to many relationship with the Task table.

B.

Incident table has a one to much relationship with the Task table.

C.

Incident table is extended from task table.

D.

incident table is related to the Task table via the INC number

E.

incident table is a database view of the Task table

Question 46

What are the benefits of building flows using Flow Designer? Choose 3 answers

Options:

A.

Supports easy integration with 3rd party systems

B.

Provides IDE for complicated scripting

C.

Provides natural-langauge descriptions of flow logic

D.

Supports No-Code application development

E.

Automatically populates SLA records

F.

Provides built-in libraries /API for complex coding

Question 47

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

Options:

A.

User

B.

Incident

C.

Item

D.

Issue

E.

Project

F.

Task

Question 48

On a list, what does each row show?

Options:

A.

A filter

B.

A record

C.

A table

D.

A field

Question 49

What is the definition of a group?

Options:

A.

An escalation pod

B.

A department

C.

A collection of users

D.

A collection of subject matter experts

E.

A team of users

Question 50

Which system property is added and set to true in order to see impersonation events in the System Log?

Options:

A.

glide user_setting

B.

glide sys all_jmpersonation

C.

glide sys log_jmpersonabon

D.

glide.impersonation_setting

E.

glide sys admin_login

Question 51

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.

customer.all

B.

customer .*

C.

customer.field

D.

customer.none

Question 52

When would you use the following steps?

1, Homepage Admin > Pages

2. Right click on Homepage record

3. Select Unioad Portal Page

Options:

A.

To publish a Homepage to the Portal

B.

To retire a Homepage

C.

To delete a Homepage

D.

o To add a Homepage to an update set

Question 53

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Options:

A.

Trigger runtime value

B.

Sequence runtime value

C.

Starting runtime value

D.

Data pill runtime value

E.

Input runtime value

Question 54

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

Options:

A.

incident .*

B.

incident.all

C.

incident .!

D.

incident.None

Question 55

Which is the base table of the configuration management database hierarchy?

Options:

A.

cmdb_d

B.

ucmdb

C.

cmdb_ret_Oi

D.

cmdb

Question 56

What is the language used for scriptingin ServiceNow?

Options:

A.

JavaScript

B.

C++

C.

PHP

D.

Python

Question 57

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Options:

A.

On the list of records, locate the right-click on the Resolved value, select Exclude.

B.

Click Funnel icon, click AND, Select Resolved, is Not State click Run

C.

On state column title, right-click, select Filter Out > Resolved

D.

On Search, select State, type not Resolved, press enter

E.

On the list of records, locate and right-click on the Resolved value, select Filter Out

Question 58

Farm a form, what would you click, to modify the order of the fields on the form?

Choose 2 answers

Options:

A.

Context Menu > Configure > Form Layout

B.

Context Menu > Form > Layout

C.

Right click on header > Configure > Form Design

D.

Context Menu > Configure > Form Designer

E.

Right click on header > Configure > UX Dashboard

Question 59

What type of field has a drop down list, from which you can pick from pre-defined options?

Options:

A.

Choice

B.

Picker

C.

Drop down

D.

Option

Question 60

When a custom table is created, which access control rules are automatically created?

Choose 4 answers

Options:

A.

delete

B.

create

C.

execute

D.

read

E.

update

F.

write

Question 61

Which allows the creation of a task-based record from Service Catalog?

Options:

A.

Record Producers

B.

UI Builder

C.

Assignment Rule

D.

Flow Designer

E.

UI Actions=

Question 62

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email

How might you do that?

Options:

A.

Click List Magnifier to expand column search, on Short Description, type “email, click enter

B.

Click List Magnifier to expand column search, on Short Description, lype *email, click enter

C.

Click List Magnifier to expand column search, on Short Description, type email, click enter

D.

On Search box, select text, type email, click enter

Question 63

What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?

Choose 4 answers

Options:

A.

Submit KB Errata

B.

Add Comments

C.

CC Click frowning icon

D.

Tag as Helpful

E.

Flag Article

F.

Rate with Stars

Question 64

What types of entities can receive task assignments, in ServiceNow?

Choose 2 answers

Options:

A.

Groups

B.

Users

C.

Departments

D.

Teams.

Question 65

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Options:

A.

On the Iist, locate and right click on the value Hardware, select Show Matching

B.

Click Funnel ten, type Hardware and click enter

C.

On the Category column header, right click and select Show > Hardware

D.

Right dick on magnifier, type Hardware and click enter

E.

On Breadcrumb, click > icon, type Hardware and click enter

Question 66

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Options:

A.

Notifications

B.

Alerts

C.

Texts

D.

Events

E.

Emails

Question 67

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

Options:

A.

Requests can contain many items; and Items can be any item from the catalog.

B.

Vendors can sell multiple products; and products can be sold by multiple vendors.

C.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

D.

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

Question 68

Which admin role is required to make changes to High Security Settings?

Options:

A.

security _admin

B.

sn_ad_admin

C.

high_sec_admin

D.

admin

Question 69

When using Flow Designer what is the Flow Execution initiated by?

Options:

A.

A trigger

B.

An existing subflow

C.

Allow logic

D.

An execution data pill

Question 70

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

Options:

A.

List Links

B.

List Control

C.

List Buttons

D.

List Context Menu

E.

List Override

F.

List Choices

Question 71

What are the three key tables in an enterprise CMDO?

Choose 3 angwers

Options:

A.

sn_cmdt_bak

B.

Sh_emdb_ci

C.

cmap_ret_ci

D.

cmdb_bak

E.

cmdb_ci

F.

sh_eomdb

G.

cmap

Question 72

What are advantages of using Flow Designer? (Choose three.)

Options:

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems

Question 73

What type of query allows you to filter list data using normal words, instead of the condition builder?

Options:

A.

Natural Language Query

B.

Alexa Query

C.

Machine Learning Query

D.

Predictive Intelligence Query

E.

Auto-suggest Query

Question 74

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Options:

A.

Field Matching

B.

Load Data

C.

Select Data Source

D.

Schedule Transform

E.

Create Transform Map

Question 75

Which type of scripts run in the browser?

Options:

A.

Policies and Client Scripts

B.

Access Contral Scripts

C.

script Include Scripts

D.

Business Rule Scripts

Question 76

On a form header, what icon would you click to access Template features?

Options:

A.

Paper clip

B.

More options (...)

C.

Stamp

D.

Context Menu

Question 77

What does ServiceNow recommend as a best practice regarding data imports?

Options:

A.

Adjust your Transform maps, after the data is loaded into the target table.

B.

Use extremely large Import Sets, instead of multiple large Import Sets.

C.

Create a new Import set table for each new data load.

D.

Plan time before your import to remove obsolete or inaccurate data.

E.

Monitor data quality and clean imported data, using the Data Scrub Workspace.

Question 78

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the server

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Question 79

A form displays information about one record at the top, for example a User, Additional records, which are associated with that

User, are displayed on tabs at the bottom of the form. What are those tabs called?

Options:

A.

Additional Info

B.

More Info

C.

Related Links

D.

Related Lists

Question 80

Which modules can you use to create a new table?

Choose 2 answers

Options:

A.

Tables & Columns

B.

Schema Map

C.

Dictionary

D.

Tables

Question 81

What are the three components of a filter condition?

Options:

A.

Field. Operator and Value

B.

Condition. Operator, and Value

C.

Field, Condition, and Value

D.

Variable, Field, and Value

Question 82

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

Question 83

What is the difference between a UI Policy and Data Policy?

Options:

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully

Question 84

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.

Task Escalation Clock

B.

Service Level Agreements

C.

Inactivity Monitor

D.

Response Time Clock

E.

Business Time Remaining

Question 85

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Question 86

What type of field allows you to look up values from one other table?

Options:

A.

Reference

B.

Verity

C.

Options

D.

Selections

E.

Dot walk

F.

Lookup

Question 87

Which one of the following is an accurate list of changes that are captured in an Update Set?

Options:

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

Question 88

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Options:

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

Question 89

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Options:

A.

Flows

B.

Action Sequences

C.

Action Sets

D.

Task Flows

E.

Flow Diagrams

Question 90

What field contains a record’s 32-character, unique identifier?

Options:

A.

sn_rec_id

B.

rec_id

C.

u_id

D.

sys_id

E.

sn_gu_id

F.

sn_sys_id

G.

id

Question 91

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

Question 92

Which tool is used for creating dependencies between configuration items in the CMDB?

Options:

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager

Question 93

What is an Event in ServiceNow?

Options:

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

Question 94

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options:

A.

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B.

Create Catalog Item and use the Not Available list to specify the Manager Group

C.

Create Catalog Item and use the Available For list to specify ITIL [itil] role

D.

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Question 95

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Options:

A.

Flow Manager

B.

Flow Designer

C.

Flow Editor

D.

Workflow Editor

E.

Workflow Designer

Question 96

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Options:

A.

Have them clear their cache.

B.

Have them use the gear icon to set the employee’s time zone.

C.

Recommend they use Chrome, instead of Explorer.

D.

Use the system properties to correct the instance’s time zone.

E.

Have them correct the time zone on their computer.

Question 97

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Options:

A.

Task [task]

B.

Assignment [assignment]

C.

Service [service]

D.

Workflow [workflow]

Question 98

Which of the following protects applications by identifying and restricting access to available files and data?

Options:

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope

Question 99

What Is the purpose of the Fitter navigator In the Application Navigator?

Options:

A.

Filter applications in order of use

B.

Quickly navigate to applications and modules

C.

Collapse and expand applications

D.

List applications In order of Top Requests

Question 100

What is specified in an Access Control rule?

Options:

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

Question 101

What do you activate when you want to add applications or functionality within your development instance?

Options:

A.

App Package

B.

Updated Pack

C.

Patch

D.

Plugin

E.

App Updated Set

Question 102

Which of the following is used to categorize, flag, and locate records?

Options:

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

Question 103

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Question 104

What is the purpose of the Event Registry?

Options:

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

Question 105

What function do you use to add buttons, links, and context menu items on forms and lists?

Options:

A.

UI Policies

B.

UI Settings

C.

UI Actions

D.

UI Config

Question 106

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

Question 107

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Options:

A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

Question 108

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

Question 109

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Options:

A.

Local Sources (i.e. XML, CSV, Excel)

B.

Implementation Spoke

C.

DataHub

D.

JDBC Connection

E.

Network Server

F.

LDAP Connection

Question 110

What is a sys_id?

Options:

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

Question 111

When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?

Options:

A.

snc_abc

B.

abc

C.

u_abc

D.

sys_abc

Question 112

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

Question 113

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options:

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

Question 114

Which of the following are not included in an Update Set, by default? (Choose four.)

Options:

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

Question 115

How is a group defined in ServiceNow?

Options:

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

Question 116

What is a Notification?

Options:

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

Question 117

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Options:

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

Question 118

What are the components that make up a filter condition? (Choose three.)

Options:

A.

Operator

B.

Match Criteria

C.

Value

D.

Column

E.

Field

Question 119

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

Question 120

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

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