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ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping Exam Practice Test

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Total 106 questions
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Certified Implementation Specialist - Service Mapping Questions and Answers

Question 1

Which one of the following is the most common risk that can negatively impact a Service Mapping

engagement?

Options:

A.

The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

B.

MID server resource requirements are beyond capacity of the customer.

C.

Customer security team is not made aware early enough in the engagement of the credential requirements.

D.

Customer is not using Active Directory for credential authentication.

Question 2

Which one of the following is true for variables defined in an Identification Section?

Options:

A.

Identification Section variables can also be used in all other Identification Sections in any pattern.

B.

Identification Section variables can also be used in Parent CI Types.

C.

Identification Section variables can also be used in all other Identification Sections in the same pattern.

D.

Identification Section variables can also be used in Connection Sections for any pattern.

E.

Identification Section variables can also be used in Connection Sections for the same pattern.

Question 3

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

Options:

A.

Set Parameter Value

B.

Merge Table

C.

Filter Table

D.

Match

Question 4

In the following image, the 5x next to Citrix XenA represents which one of the following?

Question # 4

Options:

A.

Five errors while identifying the CI

B.

Five discovery executions on the CI

C.

Five members of a cluster

D.

Five outgoing connections from the cluster

Question 5

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.

Question # 5

Which one of the following is true?

Options:

A.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

B.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.

C.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.

D.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Question 6

Assume an Apache Web Server Identifier Entry is configured as shown:

Question # 6

If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?

Options:

A.

An identification error will occur.

B.

The Apache Web Server CI will be reclassified as a Web Server CI.

C.

The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.

D.

A duplication error will occur.

Question 7

Within the CMDB, all application CI Types/Classes are children of which parent class?

Options:

A.

Database Instance [cmdb_ci_db_instance]

B.

Software [cmdb_ci_software]

C.

Installed Software [cmdb_ci_installed_software]

D.

Application [cmdb_ci_appl]

E.

Licenses [cmdb_ci_license]

Question 8

Which one of the following is the baseline Identification Rule (CI Identifier) used to determine inserts or updates to all servers discovered by ServiceNow Discovery or Service Mapping?

Options:

A.

Application Rule

B.

Server Rule

C.

Hardware Rule

D.

Device Rule

Question 9

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

Options:

A.

Set variable

B.

Match

C.

Create connection

D.

Parse file

Question 10

When resolving duplicate CIs, ServiceNow suggests a Master CI which includes which of the following criteria?

Options:

A.

Newest created CI and CI with most relationships

B.

Oldest created CI and CI with most relationships

C.

Oldest created CI and CI with least related items

D.

Newest created CI and CI with least related items

Question 11

In Service Mapping, when discovery is started, what is the execution strategy used to run Connection Sections?

Options:

A.

Connection Sections are executed one by one and connections will result from each successful section.

B.

Connection Sections are executed randomly and connections will result from each successful section.

C.

Connection Sections are executed one by one in the order they are listed until the first successful section.

D.

Connection Sections are executed one by one in the order they are listed with a connection created from the last successful section.

Question 12

In Service Mapping, which one of the following icons represents a credential error on the Service map?

Options:

A.

Yellow triangle

B.

Generic application

C.

QUESTION NO: mark

D.

Red stop sign

Question 13

Using Pattern Designer, when configuring the first step in an Identification Section, which one of the following is considered a good practice?

Options:

A.

Create a table for the process parameters

B.

Check if connectivity variables are defined

C.

Use a Parse file operation to extract necessary information from a configuration file

D.

Use a Match operation on the process executable or command variable

Question 14

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

Options:

A.

Windows Active Directory Servers

B.

Windows DHCP Servers

C.

Windows Domain Controller Servers

D.

Windows DNS Servers

Question 15

Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?

Question # 15

Options:

A.

CIs defined directly in Server [cmdb_ci_server] table and all parent classes

B.

CIs defined directly in Server [cmdb_ci_server] table and all child classes

C.

CIs defined directly in the Server [cmdb_ci_server] table

Question 16

In the following image of the Discovery Log, the green S represents which one of the following?

Question # 16

Options:

A.

A library in the Connection Section of a pattern

B.

A step in the Connection Section of a pattern

C.

A step in an Identification Section of a pattern

D.

A library in an Identification Section of a pattern

Question 17

When running Service Mapping discovery, which of the following represents the root cause of the error?

“Failed to access target system. Access is denied”

Options:

A.

SSO authentication error

B.

CLI permissions error

C.

Applicative permissions error

D.

Windows authentication error

Question 18

A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.

The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.

Which one of the following represents most accurately how many business services and entry points are involved in this process?

Options:

A.

Two services and two entry points

B.

One service and one entry point

C.

Two services and one entry point

D.

One service and two entry points

Question 19

During Service Mapping discovery, which one of the following is used to uniquely identify a configuration item to determine updates or inserts into the CMDB?

Options:

A.

Identification Rules

B.

Reconciliation Rules

C.

Coalesce Values

D.

Reconciliation Keys

Question 20

You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?

Question # 20

Options:

A.

No Connection Section is defined for Apache to Tomcat.

B.

Process is offline for Tomcat.

C.

No Tomcat CI Type is defined.

D.

No Identification Rule is defined for Tomcat.

E.

Credentials are not configured for Tomcat.

Question 21

Which one of the following Regular Expressions could be used to parse "San Diego" from the string "Location San Diego"?

Options:

A.

Location (\W) (\w)

B.

Location (L*)

C.

Location (\w+ \w+)

D.

Location (W)

Question 22

In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

Options:

A.

Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

B.

Identification Sections are executed randomly and the data gathered by the successful sections are merged.

C.

Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

D.

Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

Question 23

Which one of the following is a valid format when entering SSH Private Key credentials?

Options:

A.

PEM

B.

PGP

C.

PDP

D.

PMI

Question 24

When configuring SNMP credentials, which of the following is true?

Choose 2 answers

Options:

A.

SNMP v1/2/3 is supported

B.

SNMP Read Only account is required

C.

SNMP Read/Write account is required

D.

Only SNMP v1/2 is supported

Question 25

In Service Mapping, which one of the following best represents the process flow of discovery?

Options:

A.

Process Detection > Application Identification > Create Outgoing Connection(s) > Impact Calculation

B.

Host Detection > Process Detection > Application Identification > Create Outgoing Connection(s)

C.

Process Detection > Host Detection > Application Identification > Create Outgoing Connection(s)

D.

Host Identification > CI Reconciliation > Application Identification > Change Record Created > Create Outgoing Connection(s)

Question 26

Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string:

Location, Denver,CO

Options:

A.

Delimiter of Denver and position 2

B.

Delimiter of Location, and position 2

C.

Delimiter of a comma and position 2

D.

Delimiter of a comma and position 3

Question 27

Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?

Options:

A.

sudo netstat -an -p TCP | grep :8080

B.

sudo netstat -anp | grep :8080

C.

netstat -anp | grep :8080

D.

netstat -an -pid * | grep :8080

Question 28

After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?

Options:

A.

Map

B.

Fix

C.

Approve

D.

Completed

E.

Review

Question 29

In Service Mapping, which one of the following can be useful in determining which Patterns, Identification Sections, Connection Sections, and Steps are tried?

Options:

A.

Workflow Log

B.

Discovery Log

C.

System Log

D.

ECC Log

Question 30

Given the CMDB class structure shown below, if an implementer were to extend the Server [cmdb_ci_server] table, which one of the following best describes the fields that would be inherited by the new table?

Question # 30

Options:

A.

All fields configured for the Server [cmdb_ci_server] table and its child classes would be inherited.

B.

All fields configured for the Server [cmdb_ci_server] table and its parent and child classes would be inherited.

C.

No fields would be inherited from any class.

D.

All fields configured for the Server [cmdb_ci_server] table and its parent classes would be inherited.

Question 31

In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?

Options:

A.

Port scan

B.

Classification

C.

Classification and Identification

D.

Identification and Exploration

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Total 106 questions
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