ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

• The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form1.
• This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.
• The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.
• The asset manager can also manually add or remove assets from the expected assets list if needed1. References:
• 1: Hardware Asset Inventory Audit

• Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms1.
• Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity1.
• When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity1.
• You can create and manage stock rules by navigating to Hardware Asset Management > Model Management > Stock Rules1. References:
• 1: Stock rules - ServiceNow Docs.

• A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
• To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
• The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
• The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
• The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. References:
• 1: Audit your inventory - Product Documentation: San Diego - ServiceNow
• 2: Enterprise Asset Inventory Management - ServiceNow
• 3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
• 4: Software Asset Management - ServiceNow
• : IT Asset Management - ServiceNow

• Stock rules are rules that define the minimum and maximum quantities of assets that should be maintained in a stockroom1.
• Automatic restocking actions are actions that trigger the creation of stock orders when the quantity of an asset falls below the minimum threshold or exceeds the maximum threshold1.
• A daily scheduled job runs every day to check the stock levels of assets and execute the automatic restocking actions based on the stock rules1.
• The plugin that must be activated in order to configure and use the scheduled job is the Procurement plugin2.
• The Procurement plugin enables the procurement of assets and consumables through purchase orders, stock orders, and vendor management2.
• The Procurement plugin also provides the Stock Order [Order] table, which stores the stock orders created by the automatic restocking actions2.

References: 1: Stock rules 2: Procurement

• The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
• Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
• Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
• Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
• Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
• The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
• The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
• Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
• Conciseness is the quality of being clear and brief, without unnecessary words or details4.
• Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity

• According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
• Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
• Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
• Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
• Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. References:
• Hardware Asset Management
• What is Hardware Asset Management?
• [Hardware Asset Management - ServiceNow Docs]

According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:

• Disposed: The asset has been discarded or recycled.
• Donated: The asset has been given away to a charity or a non-profit organization.
• Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
• Sold: The asset has been sold to a third party.

The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:

• ServiceNow Hardware Asset Management: Asset and CI management
• ServiceNow Hardware Asset Management: Setting asset states and substates

• According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
• The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
• The elements that are provided by the hardware asset management content service are as follows1:
• Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

 According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled. References:

• ServiceNow Hardware Asset Management: Hardware Asset Management overview
• ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

• The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
• The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
• The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
• The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
• Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.

References: 1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2: Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow

• According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
• The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
• The characteristics that are used to determine the normalization status are the following1:
• Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status. References:
• Hardware Model Normalization
• What is Hardware Asset Management?

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:

• Hardware model normalization
• Normalize hardware models
• Create a content library record

• A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
• A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
• A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
• A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
• Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
• However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
• Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. References:
• 1: Configuration Item
• 2: Hardware Asset Management

• Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1
• The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2
• The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2
• The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3
• The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4

References: 1: Tables and Classes - ServiceNow 2: Asset [alm_asset] table - ServiceNow 3: Asset and Configuration Item [cmdb_asset] view - ServiceNow 4: Hardware [cmdb_ci_hardware] class - ServiceNow

• According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
• According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
• The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.

References:

• 1: Hardware Asset Management overview - ServiceNow - Now Support
• 2: Contract and renewal management - ServiceNow

During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you. References:

• Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform.
• Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
• Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.

To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number. References:

• Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
• Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature.
• [Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.

• Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1
• Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2
• Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2
• Coalesce helps to prevent duplicate records and ensure data consistency2
• You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2
• The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F. Combine, are not valid options for setting the unique identification of assets in transform maps

References: 1: Creating New Transform Maps - ServiceNow 2: [Coalesce - ServiceNow]

• The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
• The Procurement tab provides the following information1:
• Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
• The other options that are not information on the Procurement tab are:
• 1: Hardware Asset Dashboard

 According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:

• ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
• ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.

Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product ©, and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:

1: ITAM personas 2: ITAM roles

According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.

The other options are not correct because:

• The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
• The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows. Transfer order flows are managed by the stock manager using the Transfer Order Management module.
• The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.

References:

• ServiceNow Hardware Asset Management: Loaner Asset Requests
• ServiceNow Hardware Asset Management: Request a loaner asset
• ServiceNow Hardware Asset Management: Waitlist a loaner asset request
• [ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
• [ServiceNow Hardware Asset Management: Transfer orders]
• [ServiceNow Hardware Asset Management: Transfer Order Management]
• [ServiceNow Hardware Asset Management: Purchase orders]

According to the ServiceNow Hardware Asset Management documentation, a business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to enforce data consistency and integrity, such as preventing duplicate transfers of the same asset. The other options are not valid terms in ServiceNow Hardware Asset Management.

• Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
• A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
• A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
• An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
• A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
• The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

References:

• 1: ServiceNow Create - Now Create
• 2: Project Methodology - Customer Success - ServiceNow
• 3: Now Create: Faster implementations, better outcomes - ServiceNow

To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:

• Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, “iPhone 12 Pro”.
• Manufacturer: This is the name of the manufacturer of the hardware model. For example, “Apple”.
• Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, “A2341”.

The normalized display name is a combination of these three fields, separated by commas. For example, “iPhone 12 Pro, Apple, A2341”. The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow

According to the ServiceNow Hardware Asset Management documentation, asset management is the practice of managing the lifecycle and optimization of physical assets to meet the needs and goals of an organization. Asset management involves the balancing of costs, opportunities and risks against the desired performance of assets to achieve an organization’s objectives. The other options are not the focus of asset management.

• To exclude certain types of CIs from the CI lists on the Incident, Problem, and Change forms, you can use the Principal CI class checkbox, which is available on the Class Manager module under Configuration1.
• The Principal CI class checkbox allows you to specify which CI classes are considered as principal CIs, meaning they are the most relevant and important CIs for the business services and processes1. By default, only the CI classes that have this checkbox selected are displayed on the CI lists on the Incident, Problem, and Change forms2.
• To use this feature, you need to navigate to the Class Manager module, select the CI class that you want to exclude or include, and check or uncheck the Principal CI class checkbox accordingly1. You can also use the Filter option to search for the CI classes by name or label1.
• The other options are not recommended or valid ways to exclude certain types of CIs from the CI lists. Adding a Show field to the base cmdb table would require modifying the table schema and creating a reference qualifier, which could affect the performance and integrity of the CMDB3. Creating an Access control to hide the unnecessary CIs from the itil users would require defining the conditions and roles for the access rule, which could be complex and error-prone4. Making a show/hide UI action to show only the desired CIs to the itil users would require creating a custom script and UI element, which could be incompatible with the existing UI and functionality. References: 1: Principal configuration item classes 2: Configuration item lists 3: CMDB table schema 4: Access control rules : [UI actions]

• The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
• The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
• The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
• Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
• The other options are not the correct answer because they are either too vague or too specific:
• 1: Hardware Asset Retirement
• 2: Hardware Asset Policy
• 3: Hardware Asset Disposal
• 4: Hardware Content Service Lifecycle

• When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset’s record1.
• A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
• A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
• A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References:
• 1: Hardware Asset Disposal

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

•Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

•Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

•Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

•Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

• Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1
• Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1
• Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2
• The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3
• Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3
• The potential causes of this are34:

References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

• According to the Hardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.
• Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in the Hardware Asset Management documentation: “Residual value = Cost - Depreciation”.
• Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.
• Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

• A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
• The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
• If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
• Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.

References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow

According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets. References:

• ServiceNow Hardware Asset Management: Hardware Asset Management overview
• ServiceNow Hardware Asset Management: Inventory view

According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management. References:

• What is Hardware Asset Management?

• According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
• The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
• The other roles that are not the correct answer are:
• 1: Resource Manager Role
• 2: Resource User Role
• 3: IT Project User Role
• 4: Business Stakeholder Role

• According to the Hardware Asset Management documentation, a transfer order is a record that tracks the movement of assets from one stockroom to another.
• A transfer order line is a record that specifies the quantity and type of assets to be transferred, as well as the source and destination stockrooms1.
• When using the HAM application, what happens when you create a new transfer order line on a transfer order is that a transfer order line task is automatically created to move the transfer order line from one stage to another1.
• A transfer order line task is a record that tracks the progress of the transfer order line through the following stages1:
• Therefore, the correct answer is option C, a transfer order line task is automatically created to move the transfer order line from one stage to another, as it describes what happens when you create a new transfer order line on a transfer order. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:

•Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.

•Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.

•Remove: The software allocations are removed from the asset, but not returned to inventory.

• According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
• According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
• The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager’s email address for approval2.
• The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.

References:

• 1: ServiceNow Product Documentation: Stock Rules
• 2: Stock Rules in ServiceNow - GlideFast ServiceNow

• According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
• These permissions correspond to the options A, B, E, and F in the question.
• The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents. References:
• Hardware Asset Management
• Hardware Asset Management roles and permissions