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Salesforce Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Exam Practice Test

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Total 210 questions

Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.

Which of the following mobile security features is available to Jason?

Options:

A.

Block Workspace access

B.

Restrict access based on IP

C.

Block message copying and the downloads

D.

Make VPN mandatory

Question 2

You're a Workspace Owner on the Slack Business+ plan.

Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.

What is the best way to quickly handle this request?

(Select the best answer.)

Options:

A.

Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).

B.

Contact Slack, and request access to export the required public channel data.

C.

Use the Import/Export Data tool under workspace settings to export the required public channel data.

D.

Use the Discovery APIs to export the required public channel data.

Question 3

At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

Options:

A.

Any time. Workspaces created prior to domain claiming will be shut down automatically.

B.

Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.

C.

As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.

D.

Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

Question 4

Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group’s progress. However, the group’s leaders want the rights to approve any members before they join.

Which access level should Jorge set for this workspace?

Options:

A.

Open

B.

Invite Only

C.

By Request

D.

Hidden

Question 5

You're a Workspace Owner for a financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.

Which file retention setting should you enable for your workspace?

(Select the best answer.)

Options:

A.

Keep all files, including deleted files

B.

Keep all files

C.

Keep all files, including deleted files, for a set number of days

D.

Keep all files, including all file versions

E.

Keep all files, only for a set number of days

Question 6

Which Slack plan(s) support the Legal Holds feature?

Options:

A.

Business+ and Enterprise Grid

B.

Free, Pro, Business+ and Enterprise Grid

C.

Enterprise Grid only

D.

Pro, Business+ and Enterprise Grid

Question 7

Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.

When Large Corp removes users from their IdP, what will happen to their Slack accounts?

Options:

A.

Their accounts will be deactivated, but they won’t be signed out of their devices. A session reset is also required.

B.

Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.

C.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

D.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won’t be deleted.

Question 8

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 9

Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.

In which situation is it best for an existing public channel to be converted to a private channel?

Options:

A.

A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

B.

A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can’t read the conversations.

C.

A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.

D.

The finance team and select executives have been discussing quarterly planning in a public channel. The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.

Question 10

Your team is planning to upgrade from the Pro plan to the Business+ plan.

The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.

As an admin, you're most concerned with how this statement can support end users.

What is the strongest benefit a vision statement provides for end users?

Options:

A.

A user will understand the purpose of using Slack for their work in a new shared way.

B.

A user will learn several Slack channels they should join.

C.

A user will be able to describe their permissions compared to admin permissions.

D.

A user will know about newly released features.

Question 11

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

A.

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

B.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

C.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

D.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

Question 12

Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.

To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

Options:

A.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

B.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

C.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

D.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

Question 13

Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin’s account at the end of that day.

What will happen?

Options:

A.

The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.

B.

The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.

C.

Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.

D.

Cortez will not be able to deactivate Camdin’s account; only the Primary Owner can deactivate a Workspace Owner.

Question 14

You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance.

The Human Resources (HR) team wants to pilot a Wellness app for employees.

As an App Manager, what are the two key considerations you should understand before installing the app in Slack?

(Select the TWO best answers.)

Options:

A.

Is this app available in the Slack App Directory?

B.

Does the app meet data security policies for your organization?

C.

What are the external services or APIs the app is connecting to?

D.

Does the app connect with your HR system?

Question 15

You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.

An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.

How should you respond?

Options:

A.

Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

B.

Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).

C.

Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

D.

Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

Question 16

Your organization recently purchased the Slack Pro plan.

As the IT lead, you're responsible for setting up single sign-on (SSO).

Which provider is required for the Pro plan?

(Select the best answer.)

Options:

A.

G Suite Auth

B.

Azure SAML

C.

Auth0

D.

Okta

Question 17

You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.

What is a key benefit of setting up a user group for these individuals?

Options:

A.

These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.

B.

The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

C.

When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

D.

Admins can foster a sense of community by creating a group-only direct message (DM).

Question 18

The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don’t have a lot of time to attend training.

Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

Options:

A.

Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

B.

Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

C.

Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

D.

Survey the Sales team to understand what currently makes their job difficult and determine which apps/integrations and workflows to prioritize.

Question 19

Your organization is on the Slack Enterprise Grid plan.

Which action can be performed by an Org Owner but not a Workspace Owner?

(Select the best answer.)

Options:

A.

Set message retention policies.

B.

Reset all members' passwords.

C.

Manage single sign-on (SSO) settings.

D.

Turn on approved apps.

Question 20

Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.

What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

Options:

A.

Keep up to date on all channel naming conventions to accurately process requests.

B.

Prepare for a decrease in workload since channel requests will need to be processed less frequently.

C.

Create a process for channel requests.

D.

Appoint other members of their workspace to help with the workload.

Question 21

Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.

Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.

Which settings and permissions should Teara change to promote increased communication outside of direct messages?

Options:

A.

Changing the workspace’s message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

B.

Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

C.

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

D.

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

Question 22

Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.

HR has its own workspace.

How should you advise the HR Director to use Slack for this use case?

(Select the best answer.)

Options:

A.

Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.

B.

Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.

C.

Create a private channel in the HR workspace, and add all hiring managers in the organization.

D.

Create a public channel in the HR workspace, and add all hiring managers in the organization.

Question 23

Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These "Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.

How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

Options:

A.

Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.

B.

Promote the "Ambassadors" to Workspace Owners in Slack.

C.

Promote the "Ambassadors" to Workspace Admins in Slack.

D.

Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.

Question 24

Oleg is a Workspace Owner, and his company is on the Plus plan.

Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.

Which additional settings should be selected to maintain the message history of the workspace?

Options:

A.

Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides

B.

Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides

C.

Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides

D.

Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides

Question 25

You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the company. You want to ensure that your colleagues can all access their Google Calendars from Slack.

What is the best way to enable the Google Calendar app for all members of your workspace?

(Select the best answer.)

Options:

A.

Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory.

B.

Connect Google Calendar to your company's email domain, and enable domain-wide authentication for Google Calendar app in Slack to automatically install the app for all users.

C.

Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.

D.

Use the Admin API to automate approvals for Google Calendar app requests.

Question 26

You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.

What should you do? (Select the best answer.)

Options:

A.

Allow all workspace members to invite new members.

B.

Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.

C.

Direct your employees to access Slack through your identity provider (IdP).

D.

Enable employees to sign up for the workspace using the company's email domain.

Question 27

You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.

After reviewing existing channels, you determine that there are three types of channels most often created: • Slack Connect channels for collaborating with partners.

• Channels for groups within a line of business.

• Channels to support collaboration on specific engagements.

What are the three best prefixes to add to your default list?

(Select the THREE best answers.)

Options:

A.

#team-

B.

announce

C.

#help

D.

#proj-

E.

#slack

F.

#ext-

Question 28

You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.

What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?

(Select the best answer.)

Options:

A.

Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.

B.

Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.

C.

Manually delete the departing Workspace Admin from your organization's IdP.

D.

Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.

Question 29

You're an Org Owner on your organization’s Slack Enterprise Grid instance. An employee recently quit, and there’s concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.

What should you do? (Select the best answer.)

Options:

A.

Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

B.

Use the member analytics dashboard to confirm the former employee's account activity.

C.

Export the former employee's access logs from the admin dashboard.

D.

Access your security information and event management (SIEM) tool to view actions logged by the former employee.

Question 30

You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.

What visibility setting should you select for this new workspace?

(Select the best answer.)

Options:

A.

Open

B.

Invite Only

C.

By Request

D.

Hidden

Question 31

You're a Workspace Owner and you just launched Slack across your entire organization.

You notice that most communication is happening in DMs instead of public channels.

Which two actions should you take to promote the usage of channels?

(Select the TWO best answers.)

Options:

A.

Turn off the ability for users to create channels, so they can collaborate only in the existing channels.

B.

Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C.

Send a company-wide email asking members to use Slack channels for collaboration.

D.

Ask your Slack Champions to model the behavior, and encourage others to post in channels.

E.

Create default channels, so that employees have more options in the channels they can use for collaboration.

Question 32

You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.

How can you ensure all members are receiving ongoing enablement on new Slack features?

(Select the best answer.)

Options:

A.

Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.

B.

Advise Workspace Admins to direct all members to Slack's website to review new features.

C.

Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.

D.

Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.

Question 33

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

Options:

A.

Ask the question, and if they are still unable to find the answer, post their own question in a public #help channel, where Jose and his team will respond in thread.

B.

Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.

C.

Post their question on their behalf in a public #help channel and respond in thread.

D.

Respond to each employee via direct message with the answer to their question.

Question 34

You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.

What is the best method to enable this process?

(Select the best answer.)

Options:

A.

Use the Analytics API to sync attributes to your analytics dashboard.

B.

Use the SCIM API to sync attributes to your member profiles.

C.

Use the Custom Profile API to sync attributes to your analytics dashboard.

D.

Create custom profile fields for members to add standard attributes to their profile.

Question 35

Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

Options:

A.

Members must have a sophisticated and complex password that is updated regularly.

B.

Members must use a biometric reader to authenticate with Slack.

C.

Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

D.

Members must submit a verification code along with their password each time they sign in.

Question 36

You're an Org Admin in your Slack Enterprise Grid org.

Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.

What should you do?

(Select the best answer.)

Options:

A.

Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.

B.

Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.

C.

Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.

D.

Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.

Question 37

Which of the following would most make your company a good candidate to use Slack’s Enterprise Key Management (EKM)?

Options:

A.

Your company’s employees primarily use unsecured mobile devices to access Slack.

B.

Your company frequently shares personally identifiable information (PII).

C.

You use Azure for all of your key management.

D.

Your company is in the public sector.

Question 38

An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.

How should the IT administrator roll out Slack?

Options:

A.

Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.

B.

Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.

C.

Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

D.

Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.

Question 39

You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.

Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.

What is the most efficient way for the CPO to accomplish this?

(Select the best answer.)

Options:

A.

Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.

B.

Record a demo outside of Slack and import the file into a multi-workspace channel.

C.

Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.

D.

Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.

Question 40

You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.

You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.

Which plan(s) fit the requirement?

Options:

A.

Enterprise Grid only

B.

Pro, Business+, and Enterprise Grid

C.

Free, Pro, Business+, and Enterprise Grid

D.

Business+ and Enterprise Grid

Question 41

Which of the following scenarios would best justify creating a channel in your company’s existing workspace, rather than starting a direct message?

Options:

A.

When you need to confirm meeting times

B.

When there is a new line of business at your company

C.

When a few questions need to be answered quickly

D.

When you need to let your manager know you are not feeling well

Question 42

You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.

What is the most efficient way to set up students as full members and faculty members as Workspace Admins?

(Select the best answer.)

Options:

A.

Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.

B.

Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.

C.

Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.

D.

Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.

Question 43

You've been working among a small group of experienced Slack admins.

Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.

Your team decides to assign a few system roles to support the admin team.

Which role will be responsible for assigning admin responsibilities?

(Select the best answer.)

Options:

A.

Compliance Admin

B.

Roles Admin

C.

Channels Admin

D.

Users Admin

Question 44

A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.

Which of the below would be the most effective way to increase members’ productivity in Slack?

Options:

A.

Show employees how they can request new apps to be installed in Slack.

B.

Train everyone on how to create Slack integrations.

C.

Allow employees to install social apps, like Giphy, that will help attract new Slack members.

D.

Connect tools they are already using, like Google Calendar or Box, to Slack.

Question 45

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

A.

Allow everyone on the Customer Support team to approve and install the apps they need.

B.

Approve and install apps to integrate their support tools with Slack.

C.

Streamline an incident management workflow.

D.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Question 46

You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.

The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.

Which TWO steps should you take to allow the customer support team to create the workflow?

Options:

A.

Add members of the customer support team as App Managers under workspace App Management settings.

B.

Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.

C.

Enable channel email addresses to forward support emails to their dedicated channel.

D.

Enable Workflow Builder and webhooks in Workflow Builder.

E.

Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.

Question 47

Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.

She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.

To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.

Which settings and permissions should Kathleen change to reinforce this message?

Options:

A.

Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.

B.

Change the setting for join and leave messages, so they do not show in channels when employees come and go.

C.

Change the invitations permission to require Workspace Admins/Owners approval.

D.

Change the channel management permission for managing posting permissions in all channels to Everyone.

Question 48

You're in charge of a Slack Enterprise Grid workspace design for your company.

Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.

Which approach should you choose?

(Select the best answer.)

Options:

A.

Ensure the workspace design is loosely defined so that it can easily change over time.

B.

Define organization policies to prevent workspaces from differing from corporate standards.

C.

Create the minimum number of workspaces to meet your users' needs to limit context switching.

D.

Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.

Question 49

Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.

Which action should Marianne’s team take first to address the problem?

Options:

A.

Change her workspace settings to allow all members to archive channels.

B.

Standardize and communicate channel naming conventions.

C.

Encourage members to add a channel purpose and topic.

D.

Restrict new channel creation to admins only.

Question 50

You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.

What is the best way to do this?

(Select the best answer.)

Options:

A.

Use the Discovery API to export all messages and files from the channel.

B.

Use the Audit Logs API to monitor and report on all messages and files from the channel.

C.

Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.

D.

Use the Discovery API to export messages and files from the channel that were sent by your company. Then ask the partners in the Slack Connect channel to do the same.

Question 51

GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.

GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans. The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.

What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

Options:

A.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.

B.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.

C.

Have the Admins individually send out Single-Channel Guest invitations.

D.

Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.

Question 52

You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.

How should you delegate responsibilities appropriately?

Options:

A.

Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.

B.

Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.

C.

Create a multi-workspace channel for selected members to manage all admin requests for the organization.

D.

Delegate an Org Owner from each business to handle everyday tasks, such as member requests.

Question 53

When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?

(Select the best answer.)

Options:

A.

They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate SSO.

B.

They'll be immediately logged out and be required to authenticate their identity using SSO before logging back in.

C.

They'll receive a notification from their SSO provider and be logged out immediately from the Slack workspace.

D.

They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SSO provider.

Question 54

In your role as an Org Admin, you are advising a user working on a market research project.

The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.

What should you recommend the user do?

Options:

A.

Send the report in a group DM to the VP and anyone whose information is included in the report.

B.

Create a private project channel to share the report with the VP and anyone whose information is included.

C.

Send the report in a DM to the VP of HR.

D.

Post the report in the project’s public channel.

Question 55

You're an Org Admin for your university's Slack Enterprise Grid organization.

You want to measure Slack adoption for incoming students one month into the school year.

What is the best option to measure adoption analytics?

Options:

A.

Refer to the total number of messages sent in direct messages (DMs).

B.

Refer to the total number of channels and workspaces incoming students have joined one month into the school year.

C.

Refer to the average number of days users were active within the last month.

D.

Refer to the number of workspaces incoming students have created one month into the school year.

Question 56

Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.

Which two features are included in Slack's native mobile controls on the Enterprise Grid?

(Select the TWO best answers.)

Options:

A.

Block file downloads and copying on mobile devices.

B.

Domain allow list to limit mobile access to corporate workspaces only.

C.

Remotely erase data in the case of stolen mobile devices.

D.

Identity provider (IdP) group management for mobile devices.

E.

Jailbreak or root detection for mobile devices.

Question 57

Slack is on the Business+ plan and currently authenticates users via username and password.

Your company uses Google Workspace (formerly G Suite) as its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).

How would you configure Slack to satisfy these requirements?

(Select the best answer.)

Options:

A.

Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your IdP.

B.

Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.

C.

Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule-based access.

D.

Configure Google Workspace SAML-based SSO with Slack, and send out binding emails to existing users to connect their accounts with your IdP.

Question 58

In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

Options:

A.

Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.

B.

Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

C.

You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.

D.

You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.

E.

Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.

Question 59

You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.

As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.

Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.

Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.

What should you do?

Options:

A.

Send a message that includes an @channel and @here to #supplier-bindings.

B.

Send a message that includes an @channel and @everyone to #supplier-bindings.

C.

Send an @everyone in a message to your workspace-wide #general channel.

D.

Direct message your key contact who belongs to the connected channel, so they are directly informed.

Question 60

You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.

At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.

Which two aspects of IdP group mapping will benefit your current organization?

(Select the TWO best answers.)

Options:

A.

It will enable automatic additions of members in an IdP group to channels within your organization.

B.

It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.

C.

It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.

D.

It will enable member provisioning as a required step for all Org Owners.

E.

It will enable automatic approvals and authentications of integrations within your organization.

Question 61

You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.

In which situation would a private channel best suit the needs of the teams involved?

Options:

A.

A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.

B.

A team within your organization has announced that they’re kicking off a new project and will need a channel to collaborate.

C.

A cross-functional team would like to explore new ideas for providing customer value on a new product line.

D.

Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.

Question 62

You're a Workspace Admin cleaning up inactive channels.

You find a channel inactive for nine months with important content and one member remaining.

What should you do?

Options:

A.

Notify the one channel member, then delete the channel.

B.

Notify the one channel member, then archive the channel.

C.

Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.

D.

Notify the one channel member, then rename the channel and add #archived as a prefix.

Question 63

As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.

On average, there are around 1,000 channels that meet the criteria during this cleanup.

What is the most effective way to do this?

Options:

A.

Use Slack's channel management tools.

B.

Utilize bulk channel lifecycle management APIs.

C.

Take action from each channel's settings.

D.

Request that each channel owner take action.

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Total 210 questions