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Salesforce Pardot-Specialist Salesforce Certified Pardot Specialist(SP23) Exam Practice Test

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Total 261 questions

Salesforce Certified Pardot Specialist(SP23) Questions and Answers

Question 1

What are 2 ways to define a user's role?

Options:

A.

From the list view

B.

Through an automation rule

C.

During the import process

D.

Directly from the user record

Question 2

LenoxSoft’s email template designer has been tasked with driving more engagement with the company’s email content. They want to use the Click-Through Rate report to see which links prospects clicked.

What insight does this report provide the template designer?

Options:

A.

Email clicks on the text version of the email are outperforming clicks on the HTML version of the email

B.

High click rates indicates that the email subject line should be the focus of the email content.

C.

Low click rates encourage the user to optimize content or link placement in other email sends.

D.

High open rates indicates that prospects are interacting with the content.

Question 3

Arrange the steps to Access a Prospect Record:

Options:

A.

Select Prospect

B.

Mouseover Prospects

C.

Click Prospect List

D.

A B C

E.

A C B

F.

B C A

G.

C A B

Question 4

Which three variable tags can be used on layout templates for landing pages?

(Choose three answers.)

Options:

A.

%%description%%

B.

%%name%%

C.

%%tittle%%

D.

%%form%%

E.

%%content%%

Question 5

Identify the paid search ad platforms for which Pardot has a native integration.

Options:

A.

Google AdWords

B.

Bing

C.

Yahoo

D.

All of the Above

Question 6

Completion Actions are retroactive.

Options:

A.

True

B.

False

Question 7

None of the above

Email, First Name, and Last Name are required fields in order for GoToWebinar to register a new user to an event.

Options:

A.

True

B.

False

Question 8

Which two prospect activities trigger a sync from Pardot to Salesforce? Choose 2 answers

Options:

A.

Submitting a form

B.

Opening an email

C.

Clicking a custom redirect

D.

Unsubscribing from email

Question 9

A new Lead record is created in Salesforce without an email address and the Salesforce connector is set to "automatically create prospects in Pardot*'.

What action would occur in Pardot?

Options:

A.

No new visitor record will be created.

B.

A new prospect record will be created.

C.

A new account will be created.

D.

No new prospect will be created.

Question 10

Can you tie multiple Salesforce accounts to one Pardot account?

Options:

A.

Yes, you can have up to 2 Salesforce accounts linked to one Pardot account.

B.

No, you can only have one Salesforce connector at a time.

C.

Yes, but you would need to contact Pardot Support to enable the feature for you.

D.

Yes, but it's only available to customers with the Pro Edition

Question 11

A visitor clicks on a custom redirect with an action of adding a tag. The visitor them fills out a form and becomes a prospect. The form has a completion action to add the prospect to a list.

Which three things will happen to the prospect? (Choose three answers.)

Options:

A.

The prospect activities will show that the form was successfully completed.

B.

The prospect will be added to the list.

C.

The prospect activities will show that the custom redirect was clicked.

D.

The prospect will be tagged.

E.

The newly converted prospect will NOT be affected because it was their first submission.

Question 12

Your client wants to filter out their own IP address that is currently skewing their results. What do you recommend they use?

Options:

A.

An Automation Rule

B.

Add rules to the Pardot tracking code.

C.

Completion Actions with a filter

D.

Visitor Filters

Question 13

Creating or marking an opportunity as lost will result in the change of a prospect's score

Options:

A.

True

B.

False

Question 14

Form or Form Handler? I need total control over my form's appearance.

Options:

A.

Form

B.

Form Handler

Question 15

What user role must a Pardot user have in order to verify the Salesforce connector?

Options:

A.

Sales manager

B.

Sales

C.

Marketing

D.

Administrator

Question 16

What does Pardot set on visitors' browsers to track their activities?

Options:

A.

UTM Parameters

B.

Tracking Pixels

C.

Cookies

D.

Google Analytics Tracking Code

Question 17

Viewing your pricing page is considered a valuable buying signal. LenoxSoft would like to be able to report on and segment prospects who have visited your pricing page. What automation tool would best achieve this?

Options:

A.

Create a special campaign to track pricing pageviews

B.

Create a Page Action set to Tag prospects as having viewed it and add them to a list

C.

Create a Form with a Completion Action to send a pricing sheet

D.

Create a Dynamic List based on page view to segment automatically

Question 18

LenoxSoft wants to provide a list of their products on their "Contact Us" form and ask prospects to select only one product they are most interested in.

Which field type should they leverage?

Options:

A.

Multi-Select

B.

Checkbox

C.

Dropdown

D.

TextArea

Question 19

What does Pardot sync first with Salesforce?

Options:

A.

Contacts

B.

Leads

Question 20

How can a visitor convert to a prospect?

Options:

A.

Viewing an embedded form

B.

Visiting a tracked website

C.

Submitting a form on a landing page

D.

Receiving a marketing email

Question 21

What is the expected behavior if an automation rule is NOT set to repeat?

Options:

A.

The prospect can match the criteria multiple times and the action runs each time.

B.

The action can only run once per day on the prospect.

C.

The prospect matches the criteria once, but the action runs multiple times.

D.

The prospect matches the criteria once and the action runs once.

Question 22

What are the benefits of warming up an IP address?

Options:

A.

Increase Deliverability

B.

Avoid IP Blacklisting

C.

IPs don't work well when cold

D.

Build up email reputation

Question 23

By default Pardot will sync with what types of accounts in Salesforce?

Options:

A.

Contact Accounts

B.

Lead Accounts

C.

Persons Accounts

Question 24

What does the gear icon on the prospect list allow you to do?

Options:

A.

Copy

B.

Assign

C.

Delete

D.

Edit

Question 25

LenoxSoft conducted a database clean-up project and mass updated their prospects. A few of their prospects were updated incorrectly and they need to investigate what happened.

What three data points can be found in the prospect's Audits tab to help determine what updates were made?

Choose 3 answers

Options:

A.

The Lifecycle Report filtered by timeframe

B.

The prospect fields that were updated

C.

The amount of time the prospect spent viewing the website

D.

The lists that that prospect was added to or removed from

E.

The data and time when a prospect was assigned

Question 26

Which Salesforce custom fields will sync with Pardot?

Options:

A.

Custom Record Type fields

B.

Custom Prospect fields

C.

Custom Account fields

D.

Custom Opportunity fields

Question 27

An administrator includes a link to a file on a web page that the company does not own on the company website.

How should they track the number of visitors who access this file?

Options:

A.

Page actions

B.

Pardot form

C.

Custom redirects

D.

Pardot tracking code

Question 28

Which two list types could be used as a recipient list on a list email send? Choose 2 answers

Options:

A.

Archived list

B.

Static list

C.

Test list

D.

Dynamic list

Question 29

What is the process to add a prospect who visits a pricing page to a list?

Options:

A.

Create a page action

B.

Create a segmentation rule

C.

Use a Tag

D.

Create an automation rule

Question 30

Opportunities in Salesforce must be tied to a Contact syncing with Pardot for them the opportunity to be created in Pardot.

Options:

A.

True

B.

False

Question 31

Users can be imported into Pardot

Options:

A.

True

B.

False

Question 32

Which three activities would make a prospect active?

Choose 3 answers

Options:

A.

Sending an email to their assigned user

B.

Submitting a Pardot form

C.

Clicking on a custom redirect

D.

Opening a Pardot email

E.

visiting a Pardot-tracked page

Question 33

What factors are involved with and determine email deliverability?

(Choose 2)

Options:

A.

Sender Policy Framework (SPF)

B.

Domain Keys

C.

Sender ID

D.

Whitelist

E.

CAN-SPAM

Question 34

When would a completion action on a custom redirect be triggered?

Options:

A.

Completion actions will apply to visitors on the first time a custom redirect is clicked.

B.

Completion actions for custom redirects will only apply to existing prospects.

C.

Completion actions for custom redirects will only apply to prospects once they have been assigned.

D.

Completion actions will apply to visitors who convert to prospects after clicking on a custom redirect.

Question 35

What is an ideal Click-Through Rate (CTR)?

Options:

A.

1%

B.

more than 5%

C.

more than 2%

D.

less than 1%

Question 36

An Administrator wants to have a thank you email sent after the form on the “Request a Demo” landing page is submitted.

Where can this be configured to ensure that every time the landing page is completed, the email is sent?

Options:

A.

Configure an autoresponder email to send as a completion action when the ‘Request a Demo” landing page has been submitted.

B.

Configure an automation rule to send the email when “Request a Demo” form has been successfully completed.

C.

Configure a segmentation rule to send the email when “Request a Demo” landing page has been successfully completed.

D.

Configure an autoresponder email to send as a completion action when the “Request a Demo” form has been submitted.

Question 37

LenoxSoft would like to implement a re-engagement program for prospects who are no longer active on their website.

How should a Pardot marketer design an engagement program focused on providing exclusive offers and content to re-engage prospects?

Choose one answer

Options:

A.

Create an automation rule that adds prospects to a list with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Add the list as the recipient list to an engagement program that leads re-engaged prospects to a promotional offer.

B.

Create a dynamic list that matches prospects with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Add the list as the recipient list to an engagement program that leads re-engaged prospects to a promotional offer.

C.

Create a segmentation list that matches prospects with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Schedule a list email that includes a promotional offer to autosend every Friday going forward to re-engage prospects.

D.

Create a dynamic list that matches prospects with the criteria Prospect time :: last activity :: greater than :: 180 days ago. Schedule a list email that includes a promotional offer to autosend every Friday going forward to re-engage prospects

Question 38

Which Pardot function should be used to track prospect engagement on a banner ad on a third-party site?

Options:

A.

Page action

B.

Custom redirect

C.

Campaign tracking code

D.

Landing page

Question 39

What is the fastest way for an Administrator to create a one-time of prospects who match specific criteria?

Options:

A.

Use a dynamic list.

B.

Use a completion action.

C.

Use an automation rule.

D.

Use a segmentation rule.

Question 40

A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.

Where should they start to see why the email was not sent to the prospect?

Options:

A.

Refer to the Pardot recycle bin to see if the prospect was deleted.

B.

Check that the Pardot prospect has a value for the default field email address'.

C.

Refer to the list email send report to see if a suppression list was used.

D.

Determine if the prospect has a valid "Assigned User" to send the email from.

Question 41

An administrator wants to create a list that contains all prospects who complete the Contact Us form, but will later remove any prospects if they become marked as opted out. If a prospect later opts back in, they should be added back to the list.

How should the list be created?

Options:

A.

Use an automation rule to automatically add or remove prospects to the list if they submit the form, but aren't opted out.

B.

Use a dynamic list to automatically add or remove prospects based on the form completion and their opt out status.

C.

Use a completion action on the form to automatically add anyone who completes it to the list.

D.

Use table actions to add prospects to the list if they've filled out the form, but haven't opted out from communications.

Question 42

A designer wants to apply LenoxSoft’s styling to assets in Pardot. Which two assets can they control CSS styling for In Pardot?

Choose 2 answers

Options:

A.

Landing pages

B.

Form handlers

C.

Forms

D.

Social posts

Question 43

What must be created in order to send an autoresponder?

Options:

A.

Test email

B.

One-to-one email

C.

Email template

D.

List email

Question 44

Where on a prospect record should an administrator look to help determine the reason a prospect is unmailable?

Options:

A.

Lifecycle and Profile

B.

Activities and Audits

C.

Activities and Lifecycle

D.

Profile and Audits

Question 45

Does an automation rule ever match a prospect more than once?

Options:

A.

Yes, automation rules run every time.

B.

No, an automation rule will only affect a prospect one time

An automation rule can match a prospect more than once if you enable Repeat Rule. Otherwise, an automation rule will only affect a prospect one time.

Question 46

What activities are completion actions available for?

Options:

A.

Custom Redirects

B.

Emails

C.

Forms

D.

Automation rules

E.

Files

F.

Page actions

Question 47

Where on a prospect record would you look to see if a prospect had registered for a webinar?

Options:

A.

Contents

B.

Insights

C.

Prospect Activities

D.

Custom Fields

Question 48

A Marketing Manager wants to send out an email to a list of prospects that are assigned to several different sales raps. Some of these prospects are syncing with Leads In Salesforce, and some are syncing with Contacts. Each prospect should receive the email from their prospects assigned rep.

How should the Marketing Manager accomplish this?

Options:

A.

Select General User for the Sender of the email

B.

Select Assigned User for the Sender of the email

C.

Select Account Owner for the Sender of the email

D.

Select Specified User for the Sender of the email

Question 49

Which two capabilities are true for completion actions? Choose 2 answers

Options:

A.

Completion actions are applied retroactively.

B.

Completion actions apply to both visitors and prospects

C.

Completion actions cannot be applied directly on a landing page.

D.

Completion actions do not execute on image file downloads

Question 50

What information cannot be displayed as a graph (line or bar) on the dashboard?

Options:

A.

Prospects Created

B.

Conversions

C.

Opportunities Created

D.

Opportunities Lost

E.

All Prospects

Question 51

The Pardot prospect audit capabilities can list all the data that was obtained by Pardot and how the data changes as the prospect interact with your emails, website, and CRM sync.

Options:

A.

True

B.

False

Question 52

A custom redirect has a completion action to add a tag of “clicked” to all prospects that click it. An unknown visitor clicks on the link and then fills out the form as Bob. A prospect also clicks on the link and fills out a form as Kate.

Which three things will affect the prospect records based on these activities? (Choose three answers.)

Options:

A.

Bob’s prospect record will have a tag of “clicked” applied to it.

B.

Bob’s prospect record will show him clicking on the link and filling out the form.

C.

Kate’s prospect record will show her clicking on the link and filling out the form.

D.

Kate’s prospect record will have a tag of “clicked” applied to it.

E.

Bob’s visitor record will have a tag of “clicked” applied to it.

Question 53

What report allows you to see how successful or active a form has been on your site?

Options:

A.

Campaign reports

B.

Landing Page reports

C.

Form reports

D.

Conversion reports

E.

None of the abovec

Question 54

An engagement studio program is enabled to repeat. The prospects are eligible to repeat after one day and can repeat three times.

If a prospect remains on the program recipient list, what would happen to that prospect once they hit the End step after processing through the program once?

Options:

A.

The prospect will start the program over at the beginning after waiting one day.

B.

The prospect will not restart the program; prospects can only process through once.

C.

The prospect will start the program over at the beginning immediately.

D.

The prospect will not restart the program; they have reached the maximum number of repeats.

Question 55

A user wants to set up an automated grading model in Pardot.

Which two components are required to achieve this? Choose 2 answers

Options:

A.

Profile

B.

Automation Rule

C.

Pardot Score

D.

Dynamic List

Question 56

How can you set a prospect's first touch campaign?

Options:

A.

Using automation rules.

B.

Using completion actions

C.

None of the above

D.

Using segmentation rules.

Question 57

By default, which two objects does Pardot write to in Salesforce? Choose 2 answers

Options:

A.

Case records

B.

Opportunity records

C.

Contact records

D.

Lead records

E.

Account records

Question 58

In an engagement studio program, business hours are enabled for Monday-Friday from 10am-4pm. A prospect enters a Send Ema step at 4:30pm on Friday.

When would the program send the email to the prospect?

Options:

A.

The email will send immediately.

B.

The email will not send.

C.

The email will send on Saturday at 10am.

D.

The email will send on Monday at 10am.

Question 59

Which asset needs to be created first m order for a user to send a prospect a one-to-one email?

Options:

A.

Autoresponder

B.

Engagement studio program email

C.

Email template

D.

List email

Question 60

What are two benefits of the engagement studio tasting experience?

Choose 2 answers

Options:

A.

Evaluating email template options for the program

B.

Visualizing a prospect's possible paths

C.

Understanding the timeline of the program

D.

Measuring a specific step's performance

Question 61

Form or Form Handler? I need to be able to edit and change my form directly.

Options:

A.

Form

B.

Form Handler

Question 62

When is a prospect automatically removed from future email sends?

Options:

A.

Soft Bounce

B.

Hard Bounce

C.

Any Bounce

D.

None

E.

After 5 Soft Bounces

Question 63

Which two events allow for a prospect’s Pardot campaign to be set? (Choose two answers.)

Options:

A.

When new prospects are imported into Pardot via a .csv file.

B.

When the Google Analytics connector is enabled within Pardot, which will associate prospects with third-party campaigns.

C.

When prospects are added to a static list.

D.

When a profile is associated with the prospects.

Question 64

What are the limitations of connecting Pardot to a Salesforce Sandbox account?

Options:

A.

If connected to a sandbox first, when you create your production connector, all prospects will not automatically queue to sync.

B.

Pardot can't "wipe" data, so you will need to manually delete any prospects and data that is brought into your Pardot account from the sandbox connector before enabling the connector for your production instance.

C.

You cannot sync with a sandbox at all

Question 65

A user creates a copy of Email Template A, makes changes and saves as Email Template B. They send a list email using Email Template B. The user finds that Email Template As reporting metrics are not changing as a result of the new list email send.

Why would this occur?

Options:

A.

An email template's metrics do not change after the template is used one time.

B.

Email Template A should have been deleted after creating the copy.

C.

The metrics would be attributed to Email Template B.

D.

The user should have made Email Template A the primary template.

Question 66

If a prospect clicks on a custom redirect after filling out a form, will the prospect's assigned Pardot campaign change?

Options:

A.

Yes, but only if the Pardot completion action for the custom redirect is set to change the campaign.

B.

No, a Pardot campaign will always stay the same since it's a first touchpoint.

C.

Yes, the Pardot campaign will change based on the page the custom redirect links to.

D.

No, it's not possible to change a Pardot campaign by clicking on a custom redirect.

Question 67

Which two actions can be used to change a prospect’s Pardot campaign? (Choose two answers.)

Options:

A.

Create an automation rule to change Pardot campaign for prospects meeting certain criteria.

B.

Add the prospect to a static list.

C.

Create a segmentation rule to change the Pardot campaign for prospects meeting certain criteria.

D.

Manually change the prospect’s Pardot campaign when editing the prospect record.

Question 68

A marketer has 4,000 total prospects in their account:

• 3,000 of which are opted in

• 500 of which are opted out

• 500 of which are in the Recycle Bin

What would be their Mailable Database usage?

Options:

A.

3,000

B.

2,500

C.

4,000

D.

3,500

Question 69

Which two requirements must be met in order to have both e Lead end a Contact field sync with the same Pardot prospect field? Choose 2 answers

Options:

A.

The Lead and Contact fields must have the same API name.

B.

The Pardot field must be mapped to the Salesforce field.

C.

The Lead and Contact fields must have the same Salesforce field label.

D.

The Pardot field must be a drop-down field.

Question 70

How can an interested lead that comes to Lenoxsoft’s website and fills out the Contact Us form receive a follow-up email each time he or she submits?

Options:

A.

Send using the form’s completion actions.

B.

Send using a segmentation rule.

C.

Send using an engagement program.

D.

Use a dynamic list to use as a recipient list on an email send.

Question 71

Form or Form Handler? I want to use progressive profiling to personalize my form.

Options:

A.

Form Handler

B.

Form

Question 72

A marketing user wants prospects to be added to a list when they click on a link in a list email. Where would this action be added in order to add the prospect to the specific list?

Options:

A.

On the 'Sending' tab of the email template

B.

On the Testing' tab of the email template

C.

On the Testing' tab of the list email

D.

On the 'Sending' tab of the 1st email

Question 73

A CNAME or vanity alias, is used to provide a seamless transition for your prospects when visiting pages and forms that you host on your site and Pardot hosted campaign elements such as; landing pages, search results and individually tracked links sent in your emails.

Options:

A.

True

B.

False

Question 74

LenoxSoft has multiple forms containing a "Comments" field on their website. The administrator would like for this field to be visible and empty every time a prospect returns to one of their forms.

Which two form field options should be enabled? Choose 2 answers

Options:

A.

Do not prefill

B.

Always display even if previously completed

C.

Maintain the initial value upon subsequent form submissions

D.

Display other fields in this form based on the value of this field

Question 75

What Information does the tooltip above each step on the engagement studio program report provide?

Options:

A.

High-level metrics only for prospects waiting to complete each step

B.

High-level metrics only for prospects who have completed the step

C.

High-level metrics only for prospects who left the program at each step

D.

High-level metrics only for prospects who have skipped each step

Question 76

The "related" tab of the prospect record displays prospects that have what in common?

Choose one answer

Options:

A.

Email Domain

B.

Company

C.

Assigned user

D.

Score

Question 77

What is a good default sales ready lead score?

Options:

A.

75

B.

50

C.

200

D.

100

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Total 261 questions