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Salesforce Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (SU24) Exam Practice Test

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Total 237 questions

Salesforce Health Cloud Accredited Professional Exam (SU24) Questions and Answers

Question 1

Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud?

Options:

A.

Care Management Extension

B.

CRM Analytics for Health Cloud

C.

Insights for Health Cloud

D.

Reporting unmanaged package

Question 2

Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?

Options:

A.

Clinical Data Acquisition

B.

FHIRR4

C.

HL7 v1 Messaging

D.

Personal Health Record (PHR)

Question 3

A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.

Which record should the consultant configure to accomplish this?

Options:

A.

Linked Identity Search Detail

B.

Identity Verification Process Detail

C.

Verification Search Feature

D.

Identity Verification Parameter Item

Question 4

A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory and run cycle counts.

Which data model should a consultant recommend the company use?

Options:

A.

Intelligent Sales

B.

Inventory Management

C.

Life Sciences

D.

Provider Engagement

Question 5

Which three standard objects are used in the workflow to manage utilization data? (Choose 3)

Options:

A.

Care Request Plan

B.

Care Diagnosis

C.

Care Authorization

D.

Care Request

E.

Care Request Drug

Question 6

Care Requests seek authorization from a health plan for drugs, services, and admissions. They can also contain request for review, appeals, complaints and grievances. Which Care Request review ensure that a member is getting the right care in timely and cost-effective way?

Options:

A.

Disposition Review

B.

Concurrent Review

C.

Care Review

D.

Preauthorization Review

E.

Retrospective Review

Question 7

A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)

Options:

A.

Under visit, choose to navigate to visit Products.

B.

The transfer can be requested while creating an Order Authorization for a Visit.

C.

To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

D.

During Visit creation you can request the transfer while selecting products required for a visit.

Question 8

Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?

Options:

A.

Identifier

B.

Codesets

C.

ContactPoint

D.

Codeset Bundle

Question 9

Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?

Options:

A.

Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets

B.

Code Sets, Units of Measure, Care Metric Targets, Care Observations

C.

Code Sets, Biometrics, Care Observations, Chart Metrics

D.

Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes

Question 10

Which two data exchange standards support clinical data in Health Cloud?

Options:

A.

HL7v2

B.

DICOM 3.0

C.

FHIR R4

D.

SDTMv3.2

Question 11

A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?

Options:

A.

Designing Next Best Action and Recommendations for the care management team

B.

Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions

C.

Considering the number of intake agents who will be using Health Cloud

D.

Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review

Question 12

Bloomington Caregivers needs to use the objects foi the Clinical data model as part of its new Health Cloud implementation,

Which preference should Bloomington Caregivers’ administrator ensure is enabled?

Options:

A.

FHIR-Aligned Data Model org preference

B.

Clinical R4 Model org preference

C.

Clinical Data Model org preference

D.

FHIR-Aligned EHR Data Model org preference

Question 13

Which 3 of the components are customizable in HC?

Options:

A.

Timeline

B.

EHR Data

C.

Life Events

D.

Patient Card

E.

Custom Label

Question 14

Which step is recommended to be completed before migrating from Service Cloud to HC?

Options:

A.

Migrate all existing leads to candidate leads.

B.

Migrate patient data to person accounts.

C.

Uninstall any Sales Cloud related packages.

D.

Log a Salesforce support case.

Question 15

What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 – Recall concept / Remember.)

Options:

A.

Care Programs track a patient’s overall health journey, while Care Plans are more focused on specific care needs.

B.

Care Plans can be exposed in a community while Care Programs cannot.

C.

Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.

D.

Care Programs are just a different type of Care Plan which capture more details such as financial information.

E.

Care Programs are an extension on Care Plans.

Question 16

With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

Options:

A.

The New clinical data model in health cloud is aligned with FHIR R4 standards.

B.

Health cloud support data exchange with both HL7 and FHIR enabled systems.

C.

Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 – simple application interface.

D.

Health cloud has a FHIR server.

E.

The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.

Question 17

Which three statements about the patient timeline view are true? (Choose three.)

Options:

A.

The patient timeline can be used in any Salesforce application.

B.

Events can be specified to appear when the Health Cloud home page first loads.

C.

The patient timeline is a Health Cloud Empower component.

D.

The patient timeline supports standard and custom objects.

E.

Filters can be used to limit the number of records shown in the patient timeline.

Question 18

How should a consultant at a large provider system model a patient in Health Cloud?

Options:

A.

Configure Account

B.

Leverage Contact-Contact

C.

Configure Contact

D.

Leverage Person Account

Question 19

When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

Options:

A.

Sourcesytem identifier

B.

Contacts

C.

Account

D.

Identifier

Question 20

Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?

Options:

A.

An administrator can create an override filter field on the person account.

B.

If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

C.

An administrator can create lists or add records to existing lists from the Campaign object

D.

Fitter logic for patient or member lists is controlled by formula fields on records.

Question 21

An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.

Which step should the administrator take when implementing this change request?

Options:

A.

Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.

B.

Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.

C.

Enable Timeline in Salesforce Setup. then configure and activate new timeline and add to the relevant Lightning record.

D.

Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.

Question 22

A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales.

Which object should a consultant configure to track this visit type?

Options:

A.

Action Plan

B.

Visit

C.

Work Type

D.

Location

Question 23

Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose two)?

Options:

A.

EDI ANSI X1- Recall Concept/Remainder 2

B.

FHIR V4( Fast Healthcare interoperability Resources)

C.

The Direct Standard

D HL7 V2- Simple Application3 – Apply to real word/Analyze / Evaluate(Health Level Seven)

D.

DICOM (Digital Imaging and communications In Medicine

Question 24

While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)

Options:

A.

Custom label

B.

HER data

C.

Patient Card

D.

Timeline

E.

Life Events

Question 25

Which industry data standard should a with Health Cloud?

Options:

A.

Personal Health Record (PHR)

B.

Clinical Data Acquisition

C.

HL7 v1 Messaging

D.

FHIRR4

Question 26

Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)

Options:

A.

Patient Card Configurations

B.

Timeline View Configurations

C.

Cross Object Relationships

D.

Household Relationships

E.

Permission Set Assignments

Question 27

A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.

Which solution should a consultant recommend?

Options:

A.

Salesforce Feedback Management

B.

Health Cloud Forms

C.

Discovery Framework

D.

Salesforce Surveys

Question 28

A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?

Options:

A.

Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted ^ networks

B.

Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

C.

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

D.

Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

Question 29

An admin wants to enable their users to leverage Provider Search,which denormalized object holds data to support this feature

Options:

A.

HealthCare Provider Facility

B.

Provider Search Sync Logs

C.

HealthCare Provider

D.

Care Provider Searchable field

Question 30

The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)

Options:

A.

Path can not be used to visually represent the status of a care request.

B.

Care request functionality is included in the Health Cloud managed package.

C.

Each Care request has to have an associated case.

D.

New Care requests can be created using the ‘create care request’ component.

E.

Care requests has empower components that can be exposed within Communities.

Question 31

Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.

Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services?

Options:

A.

Admission, Discharge, and Transfer (ADT)

B.

Prior Authorization

C.

Care Services

D.

Benefit Verification

E.

Referral Request

Question 32

Which three steps are needed to setup Care Requests? (Choose three).

Options:

A.

Create a new case record type for each Care Request type

B.

Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.

C.

All Care requests are pre-setup on all Health Cloud orgs by default.

D.

Choose any existing case record type for each Care Request type.

E.

Choose case Care Request record type for each Care Request configuration.

Question 33

Which two preference must a salesforce administrator enable to begin using Intelligent Sales for Medical Devices? (Choose two)

Options:

A.

Visit Inventory Management

B.

Intelligent Sales

C.

Action Plans

D.

Lightning Flows

E.

Lightning App builder

Question 34

A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?

Options:

A.

Health Cloud uses Business API’s that should be used instead of object level API’s

B.

Only object level APIs should be used as Business APIs are not used for record creation.

C.

Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.

D.

Any combination of object-level APIs and business APIs may be used.

Question 35

A pharma company wants the ability to:

• Upload a patient's insurance card, including automatic Member Plan record creation

• Run a benefits verification check

• Schedule on behalf of the patient with a provider

Which set of Health Cloud capabilities should enable the company to build this business process?

Options:

A.

Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification

B.

Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader

C.

Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration

D.

Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management

Question 36

Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?

Options:

A.

Visualforce Pages

B.

Salesforce Flows

C.

FlexCardsD

D.

Integration Procedures

E.

DataRaptors

Question 37

What is Health Cloud? (Choose two.)

Options:

A.

Health Cloud is an engagement layer.

B.

An AppExchange core package and third party service.

C.

Health Cloud is part managed package and part core services.

D.

Core services exposed by permission license.

E.

Health Cloud is a new type of Electronic Health Record.

Question 38

A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.

Which approach should a consultant recommend?

Options:

A.

Configure an action plan template with tasks for each PGI.

B.

Coach the care coordinators to quickly create tasks using a checklist.

C.

Create care program templates and assign them to patients.

D.

Define a PGI Library and care plan templates using the library.

Question 39

Which credentials are available to track against providers with standard Health Cloud? (Choose two.)

Options:

A.

Specialties

B.

Facility Relationship

C.

Business License

D.

Board Certification

Question 40

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?

Options:

A.

Create a new UtilizationManagementSettings record in Custom Settings.

B.

Create a new Support Process to match the customer's process steps.

C.

Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

D.

Customize the Service Request object.

Question 41

How does an administrator display device information on a patient card?

Options:

A.

Create an Asset record and create a care registered device record that look up to the patient.

B.

Create a custom field on the EHR_Patient object with a formula that return the information.

C.

Create a custom field on the EHR_DeviceRequest object with a formula that return the information.

D.

Create a custom field on the EHR_MedicalDevice object with a formula that return the information.

E.

Create a custom field on the FilterCondition__c object with a formula that return the information.

Question 42

Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.

Which two capabilities should a consultant leverage together to fulfill this requirement?

Options:

A.

Discovery Framework

B.

Integrated Care Management

C.

Care Programs

D.

Salesforce Surveys

Question 43

A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.

Which prebuilt feature should a consultant recommend the payer leverage?

Options:

A.

Integration Procedures

B.

OmniScript Templates

C.

FlexCards

D.

Expression Set Templates

Question 44

A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?

Options:

A.

Business Rules Engine

B.

Electronic Health Record (EHR) System

C.

Salesforce Scheduler

D.

Scheduler for Industries

Question 45

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process

Which solution is appropriate to meet this use case?

Options:

A.

Service Preauth and Preauth Detail

B.

Care Request and Care Request Item

C.

Plan Benefit and Plan Benefit Item

D.

Care Preauth and Care Preauth Item

Question 46

Which Permission Set Licenses and Permission Sets need to be assigned to users to leverage Utilization Management' (Choose three)

Options:

A.

Health Cloud Analytics Permission Set

B.

Health Cloud Platform Permission Set License

C.

Health Cloud Utilization Management Permission Set

D.

Health Cloud Permission Set License

E.

Health Cloud Foundation Permission Set

Question 47

Bloomington Caregivers has been using the legacy Health Cloud electronic health record (EHR) data model and wants to move to the FHIR R4 clinical data model.

Which two steps should a consultant take to complete this?

Options:

A.

Use the Health Cloud Clinical Transition tool.

B.

Leverage the Health Cloud FHIR API.

C.

Use Data Loader to load the respective data.

D.

Map objects and fields to the target objects.

Question 48

A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additional line, causing formatting issues.

How should the developer handle this in a DataRaptor without changing the underlying data structures?

Options:

A.

Modify the Extract DataRaptor to concatenate the address fields by using a formula.

B.

Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.

C.

Create a new Turbo Extract DataRaptor to trim the Address data in both fields.

D.

Add a Load DataRaptor to write the data into one new custom field.

Question 49

A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?

Options:

A.

Intelligent Appointment Management

B.

Medication Management

C.

Integrated Care Management

D.

Virtual Care

Question 50

Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose three)

Options:

A.

Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.

B.

The cardinality of a few attributes has been changed (e.g. in picklist scenarios)

C.

Not all attributes in a given FHIR resource may be supported.

D.

It does not utilize the latest FHIR R4 standards.

E.

It only aligns with FHIR 0STU2 specs.

Question 51

Which three medication related FHIR resources are supported in the new data model of Health cloud (Choose Three)

Options:

A.

Medical Administration

B.

Medication

C.

Dosage

D.

Medication Dispense

E.

Medical Request

Question 52

When implementing Provider Search functionality, which two changes allow an external user to access search results?

Options:

A.

Give the site user profile Read access to the Data Pipeline object.

B.

Give the site user profile Read access to the Care Provider Searchable Field object

C.

Create a sharing rule on the Care Provider Searchable Field object to share with external users.

D.

Use Experience Builder to add the Provider Search component to a page on the site.

Question 53

While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the

Care Plan creation wizard.

Which underlying component should the consultant customize to achieve this?

Options:

A.

Field Sets

B.

FlexCard

C.

Flow

D.

OmniScript

Question 54

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?

Options:

A.

Real-time monitoring and alerts

B.

Social media integration

C.

Data visualization and analytics

D.

User authentication and access control

Question 55

Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

Options:

A.

Health Cloud Network Management Reports

B.

Health Cloud Reports for Patient Referral Management ...

C.

Health Cloud Referral Management Reports

D.

Health Cloud Member Referral Management Reports

Question 56

Which of the following is a valid Life Science Program Management data object ? (Choose threE.

Options:

A.

Care Program Problem

B.

Care Program Team Member

C.

Care Program Provider

D.

Care Program Enrollee Product

E.

Care Program Enrollee Campaign

Question 57

In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)

Options:

A.

Setup a scheduled Apex batch job.

B.

Use the CMS recalculation API

C.

Use a third party API to recalculate CMS risk score

D.

Setup a Apex batch job and run the job manually

E.

Create a Healthcare Provider enrollment flow.

Question 58

A new user story requires an OmniScript to update an existing field on a custom SObject. Which two components should a consultant use to satisfy the requirement?

Options:

A.

SOQL Query

B.

API Actions

C.

Integration Procedures

D.

DataRaptors

Question 59

A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying?

Options:

A.

Use the CMS recalculation API

B.

Risk scores are only recalculated for patients who are affiliated with a care program.

C.

CMS scores cannot be recalculated in health cloud.

D.

Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.

Question 60

A MedTech company needs to manage its run rate business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use?

Options:

A.

Remote Device Monitoring

B.

MedTech Accelerator

C.

Advanced Account Forecasting

D.

Sales Agreements

Question 61

Which three of the following statements are true about Care Plan Templates? (Choose ThreE.

Options:

A.

When creating a care plan with a template you can unselect tasks so they will not be included.

B.

The sort order of the Task group by Fields can be changed under custom setting task group.

C.

Care plan templates must include at least 1 problem, 1 goal and 1 task.

D.

When creating a care plan with a template you can change the offsets of the tasks.

E.

Care plan templates can only be used when creating a new care plan.

Question 62

During a sprint demo, a customer wants to update fields in the Ul on the Patient Medication Manager component. Which two objects is a consultant able to add and/or remove fields from?

Options:

A.

Medication Dispense

B.

Medication Strength

C.

Medication Details

D.

Medication Request

Question 63

Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.

Options:

A.

Use Provider search in an authenticated community page

B.

Use provider search in an unauthenticated community page

C.

Control the list of the fields displayed in the search panel and search results

D.

Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of the search provider.

E.

Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.

Question 64

While setting up Advanced Therapy Management, a consultant wants to have patients associated to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.

What should the consultant clone to customize for the customer, while leveraging out-of-the-box Health Cloud functionality?

Options:

A.

OmniScript

B.

FlexCard

C.

Apex Class

D.

Flow

Question 65

Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?

Options:

A.

Use Provider Relationship API.

B.

Use Composite API Request.

C.

Use Provider Card API.

D.

Use Data Loader.

Question 66

Which three are steps required to configure Health Cloud? (Choose three.)

Options:

A.

Enable the option for contacts to relate to multiple accounts.

B.

Install the Health Cloud Managed Package.

C.

Verify that Chatter Is enabled.

D.

Configure the console view.

E.

Install Health Cloud Unmanaged Packages.

Question 67

A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?

Options:

A.

Only groups needing HC capabilities need to use Person Accounts.

B.

Model as Person Accounts, whether they are using HC capabilities or not.

C.

Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.

D.

Use the individual model with HC

Question 68

A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and resources themselves.

Which solution should a consultant recommend?

Options:

A.

Intelligent Appointment Management

B.

Procedure Scheduling

C.

Salesforce Scheduler

D.

Advanced Therapy Management

Question 69

A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.

Which capability in Health Cloud helps the payer accomplish this?

Options:

A.

Provider Network Management

B.

Intelligent Appointment Management

C.

Utilization Management

D.

Integrated Care Management

Question 70

Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient’s name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?

Options:

A.

Encrypt all PHI/PII data

B.

Encrypt all data

C.

Use Class Encryption to encrypt field identified as PHI

D.

Use a Deterministic Encryption Policy on Account FirstName & LastName fields.

E.

Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.

Question 71

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.

What should a consultant recommend as the appropriate integration pattern to achieve this?

Options:

A.

Add a nightly job to fetch all the claims from the external system and store them in Salesforce.

B.

Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.

C.

Make a callout on demand to the external system and store the claims data against the patient record.

D.

Configure the claims system as an external data source and leverage external objects with the claims data.

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