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Salesforce Education-Cloud-Consultant Salesforce Certified Education Cloud Consultant Exam(SP23) Exam Practice Test

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Total 200 questions

Salesforce Certified Education Cloud Consultant Exam(SP23) Questions and Answers

Question 1

A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.

What should the consultant recommend to ensure that student information remains private?

Options:

A.

Salesforce Data Mask

B.

Formula Fields

C.

Event Monitoring

D.

Salesforce Shield

Question 2

A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.

What is one benefit of Open Source Common Projects the consultant can share with the college?

Choose 1 answer.

Options:

A.

Projects are owned solely by Salesforce.org.

B.

Projects focus on replacing paid solutions.

C.

Projects go through a Salesforce Security review.

D.

Projects allow only a few participants.

Question 3

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.

What does the consultant need to do after installing EDA to ensure it is set up correctly?

Options:

A.

Assign EDA layouts to the Cases object.

B.

Assign EDA access to a cloned System Admin profile.

C.

Make the EDA record types available to profiles.

D.

Create and assign roles to all users who have access to EDA.

Question 4

The Executive Education department plans to use the Education Data Architecture (EDA) for prospective and current students. The system admin wants to map prospects and students’ employers to the standard Account field in Salesforce.

Which action should the consultant recommend instead?

Options:

A.

Populate the employer Affiliation record in the Primary Business Organization field.

B.

Select Administrative as the Default Account Model in EDA Settings.

C.

Select Organization as the Default Account Model in EDA Settings.

Question 5

The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers will use Customer Community Plus licenses. The consultant has set up a profile for the volunteers.

What should the consultant set up so the volunteers can create and edit reports as external users?

Options:

A.

Enable the Create and Customize Reports, Report Builder, and Edit My Reports permissions on the Volunteers profile.

B.

Create a volunteer public group and a sharing rule that grants Read permissions to reports.

C.

Create a new role for the volunteers in the role hierarchy, and grant permissions to Create and Customize Reports.

Question 6

A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts.

What should the consultant recommend?

Options:

A.

A third-party app

B.

Salesforce Scheduler

C.

Einstein Activity Capture

Question 7

The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.

Which of these Education Cloud considerations should the consultant discuss with the Association?

Options:

A.

Install Insights Platform to understand alumni data.

B.

Install NPSP into their Education Cloud environment.

C.

Leverage a third-party app to support event management.

Question 8

A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled.

What should the consultant confirm before migrating the data?

Options:

A.

Contact Multi-Addresses Enabled is checked.

B.

All state and country values are ISO-3166 values.

C.

Every contact has a state and country value.

Question 9

A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.

Which solution should the consultant recommend?

Options:

A.

Salesforce Mass Email

B.

Custom automation with an email alert

C.

Marketing Cloud

D.

Digital Engagement Messaging

Question 10

During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.

What is the impact of creating a Contact without a parent Account?

Options:

A.

Contacts are private only to the record owner, and inaccessible to other users.

B.

Contacts are at risk of ownership data skew, which may result in performance issues.

C.

Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

D.

Contacts are public to all users, potentially sharing sensitive data.

Question 11

Why might key stakeholders participate in a Center of Excellence?

Options:

A.

It standardizes the data definitions.

B.

It ensures data is owned by one group.

C.

It ensures feature requests will be implemented.

Question 12

A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.

Which object should recruiters use to track the progress of sponsorship requests?

Options:

A.

Campaign

B.

Opportunity

C.

Program Plan

D.

Affiliation

Question 13

A school district wants a free platform to instruct students on data visualization.

Which solution should the consultant recommend?

Options:

A.

Tableau CRM

B.

Student Success Hub

C.

Tableau Public

D.

Trailhead

Question 14

The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.

What should the consultant confirm?

Options:

A.

The director has end-user support for the project.

B.

The director has leadership support for the project.

C.

The project has a specific vision.

D.

The project has a measurable goal.

Question 15

The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.

What is the integration direction between the systems?

Options:

A.

One-way integration with Salesforce to the housing system

B.

One-way integration with the housing system to Salesforce

C.

One-way integration with to the SIS to Salesforce

D.

One-way integration with Salesforce to the SIS

Question 16

The university advancement team wants the ability to track students’ prior and current connections to other schools.

Which two object should the consultant evaluate to connect students to other educational institutions?

Options:

A.

Education History and Affiliations

B.

Relationship and Affiliations

C.

Affiliations and Program Plan

Question 17

A school is considering leveraging Student Success Hub.

Which operational requirement should the consultant confirm?

Options:

A.

Einstein Bots must be enabled prior to installing Student Success Hub.

B.

Student Success Hub requires Education Data Architecture (EDA).

C.

Read, Create and Edit access to Contacts, Accounts, and Cases is required.

D.

Student Success Hub requires the K-12 Architecture Kit.

Question 18

The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.

How can the consultant meet the business requirement?

Options:

A.

Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.

B.

Set View Dashboard As to the Dean and share it with program directors.

C.

Add a dashboard filter to the Dean's dashboard and save it to All Folders.

D.

Set View Dashboard As to the dashboard viewer and share it with program directors.

Question 19

A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects.

What are two key objects used with EDA?

Choose 2 answers.

Options:

A.

Opportunity

B.

Affiliation

C.

Account

D.

Attribute

Question 20

Career Services uses a separate event management system for its employment events’ attendance and registration, and Marketing

Cloud to promote the event. It wants to integrate student data in Salesforce to identify engaged prospects by matching them with event attendance, career interest, and credit completion toward an academic major.

Which integration direction should the consultant recommend?

Options:

A.

Two-way integration between the event system and Marketing Cloud

B.

One-way integration between Marketing Cloud and the event system

C.

Two-way integration between the event system and Salesforce

Question 21

A consultant needs to import a large volume of records into a university's Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules.

Which of these temporary actions should the consultant take before importing the data?

Options:

A.

Disable sharing rules using TDTM.

B.

Change the account model to Household.

C.

Disable unnecessary code using Table-Driven Trigger Management (TDTM).

Question 22

The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.

Which two options are required to use Advisor Link?

Choose 2 answers.

Options:

A.

Person Accounts

B.

Customer Community Plus

C.

Lightning Scheduler

D.

Education Data Architecture

Question 23

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.

What should the consultant discuss first with the school?

Options:

A.

Leadership sponsorship

B.

Business objectives

C.

Metric identification

D.

Capacity to administer

Question 24

The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.

Which solution should the consultant recommend?

Options:

A.

Salesforce reports

B.

A third-party app

C.

Salesforce Files

D.

Extended Mail Merge

Question 25

A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising. The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.

What is a compatibility consideration the consultant should discuss with the school?

Options:

A.

Accounting Subledger is installed.

B.

Elevate is incompatible with Advisor Link.

C.

Gift Entry Manager is required.

D.

Person Accounts must be enabled.

Question 26

A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce.

What should the consultant reference to complete this task?

Options:

A.

EDA Data Dictionary

B.

Lightning Connect

C.

Data Loader

D.

EDA Settings

Question 27

The Admissions office sends 25 email 10 students slarty. The Director of needs to manage cohorts of prospective students and automate personalized emails.

Which two solutions should the consultant recommend to meet the requirement?

Choose 2 answers

Options:

A.

Journey Builder

B.

Salesforce Campaigns

C.

Datarama

D.

Salesforce Inbox

Question 28

A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.

What should the consultant recommend to meet the requirement?

Options:

A.

Gift Entry Manager

B.

Nonprofit Success Pack

C.

Giving Pages

D.

Elevate

Question 29

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.

What is the likely cause for all of these issues?

Options:

A.

TDTM

B.

Insufficient code coverage

C.

Data skew

D.

Insufficient data storage

Question 30

A private school's advancement office is looking for a fundraising solution that will create giving pages, process online donations and easily integrate with Salesforce.

Which solution should the consultant recommend?

Options:

A.

Pathways

B.

Experience Cloud

C.

Elevate

D.

Accounting Subledger

Question 31

Where can a customer find more information on Salesforce open-source and community sprint information?

Options:

A.

Trust.salesforce.com

B.

Trailblazer Community

C.

Partner Community

Question 32

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.

What should the consultant discuss with the client?

Options:

A.

Unlimited Edition requires a full Salesforce license.

B.

Education Data Architecture requires a Community license.

C.

The business user case requires a Lighting Platform Plus license.

D.

The business user case requires a full Salesforce license.

Question 33

A consultant is making changes to compact layouts in the Education Data Architecture (EDA) and wants those changes to persist when a new release is pushed to the Salesforce environment.

Which step should the consultant take to accomplish this?

Options:

A.

Clone the EDA Compact Layout.

B.

Edit the Mini Page Layout.

C.

Assign the Mini Page Layout to all users.

Question 34

The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.

Which solution should the Marketing team consider that will enable former students to update their email address?

Options:

A.

social Studio

B.

experience Cloud

C.

Salesforce Engage

D.

Salesforce Inbox

Question 35

A university has hired a consultant to advise on its technology and data strategy.

Which tool should the consultant leverage?

Options:

A.

Data Maturity Model

B.

Program Management Module

C.

Insights Platform Data Integrity

Question 36

A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses.

Which solution should the consultant recommend to meet the requirement?

Options:

A.

Salesforce CPQ

B.

Financial Service Cloud

C.

Salesforce File

D.

A third-party app

Question 37

A consultant is considering disabling certain configurations to optimize the data import of a large volume of student records into a university’s Salesforce environment with the Education Data.

Which configuration should the consultant retain during the data import?

Options:

A.

Workflow rules

B.

Sharing rules

C.

Role hierarchy

Question 38

How should a consultant prepare for a successful Education Cloud discovery session with an institution?

Options:

A.

Create an Education Cloud storyboard.

B.

List the current challenges in education.

C.

Build the institution's technology roadmap.

D.

Review the institution's strategic plan.

Question 39

A university using the Education Data Architecture (EDA) finds that some addresses in the system have minor data entry errors that need to be corrected. The university wants to ensure that the system to existing rather than creating new address records.

What should the do to meet this?

Options:

A.

Check the Do Not Update before saving the

B.

Enable the EDA Setting for Simple Address Change Treated as Update.

C.

Check the Disable Error Handling setting in EDA System Settings.

D.

Disable Multi-Addresses in EDA Account and Contact Settings.

Question 40

An Admissions office is interested in using Admissions Connect to manage its student applications and to recede supporting do.

How are application documents saved in Admissions Connect?

Options:

A.

Salesforce Files

B.

Document Type

C.

Action Plan Item

Question 41

A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.

What should the consultant do?

Options:

A.

Create a new flow.

B.

Activate the ApplicantCommunityHomePageController Apex class.

C.

Leverage the existing flow Sample: Application Auto Admit.

Question 42

A customer wants to learn more about Salesforce.org solutions built by the community.

What are two resources a consultant can recommend?

Choose 2 answers.

Options:

A.

Product Documentation: Is a Pro Bono Project the Right Fit

B.

Power of Us Hub Group: CumulusCI (CCI)

C.

Product Documentation: Get Started with Open Source Commons

D.

Power of Us Hub Group: Open Source Commons & Community Sprints

Question 43

The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.

Which solution should the consultant recommend?

Options:

A.

Email Studio and Salesforce Inbox

B.

Account Engagement and Salesforce Engage

C.

Account Engagement and Salesforce Inbox

Question 44

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.

Which solution set should the consultant recommend?

Options:

A.

Education Cloud, MuleSoft, Anypoint Platform, Pardot

B.

Education Cloud, Elevate, Experience Cloud

C.

Education Cloud, Experience Cloud, Marketing Cloud

D.

Education Cloud, Nonprofit Cloud, Marketing Cloud

Question 45

International Programs wants to track the emergency contacts for students who are studying abroad.

Which functionality should a consultant implement to meet this requirement?

Options:

A.

Relationships

B.

Household Accounts

C.

Affiliations

D.

Success Teams

Question 46

Where can a customer access the open-source common sprint project code repositories?

Options:

A.

Trailblazer Community

B.

Partner Community

C.

GitHub

Question 47

A university needs to track details about a student's registration in an academic program or course of study, including information about registration dates, status, and credits earned.

Which object in the Education Data Architecture (EDA) contains this type of summary academic data?

Options:

A.

Course Offering

B.

Program Enrollment

C.

Program Plan

Question 48

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.

Which integration approach should the consultant recommend?

Options:

A.

Lightning Connect

B.

Salesforce Data Import Wizard

C.

ETL tool

D.

Salesforce Data Loader

Question 49

The IT department at a university is evaluating open source solutions for student recruitment.

Which consideration should the consultant discuss with the department?

Options:

A.

The code is updated via Salesforce Releases.

B.

The code is maintained by Salesforce developers.

C.

The code is shared and sourced by the community.

Question 50

The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.

How should the consultant meet this business requirement?

Options:

A.

Create custom report type.

B.

Use an Opportunity report.

C.

Set up an Affiliations report.

D.

Configure a list view.

Question 51

The Advancement team at a large university needs a solution for digitization volunteer events. Currently, the team manages volunteer opportunities and shift sign-ups using multiple spreadsheets.

Which solution should a consultant recommend?

Options:

A.

Event Monitoring

B.

A third-party app

C.

Process Builder

Question 52

A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.

Which Salesforce environment strategy should the consultant recommend?

Options:

A.

The school of engineering should have its own Salesforce environment.

B.

The university should consolidate all of the Salesforce environments.

C.

The school of engineering should initiate a Center of Excellence (CoE).

Question 53

Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member.

How should the consultant create this report?

Options:

A.

Create a custom Report Type with Courses, Course Offerings, and Course Connections.

B.

Use the Course Connections with Contact's Academic Program Report Type.

C.

Add a Course Connections cross filter to the Program Enrollments with Contact report.

Question 54

A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage.

Salesforce is the system of record in which two stages?

Choose 2 answers

Options:

A.

Matriculated

B.

Suspect

C.

Prospect

D.

Applicant

Question 55

A school wants to use the K-12 Architecture Kit to track elementary students and their parents. Which consideration about the K-12 Architecture Kit should the consultant discuss with the school?

Options:

A.

It requires Experience Cloud.

B.

It is built on the Education Data Architecture.

C.

It is built on Nonprofit Success Pack.

Question 56

A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors.

Which account model should the consultant recommend?

Options:

A.

Education Data Architecture (EDA) Account Model

B.

Person Account Model

C.

Standard Account Model

Question 57

A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account ................................................ Records in Salesforce is Integration User.

What should the consultant discuss with the university?

Options:

A.

API call limits

B.

Ownership data skew

C.

Account data skew

D.

OAuth token limits

Question 58

A university is implementing Advisor Link and needs to test the integration with its Student Information System (SIS), and provide

training space for advisors. The university needs access to some of the data from the production org for the advisor training.

Which two types of sandboxes meet this use case?

Choose 2 answers

Options:

A.

Developer Sandbox

B.

Developer Pro Sandbox

C.

Full Sandbox

D.

Partial Sandbox

Question 59

Recruiters want to visualize the number of prospective students at various stages in the recruitment process.

Which report chart should the consultant implement?

Options:

A.

Application Tabular report

B.

Education History dashboard

C.

Program Enrollment dashboard

D.

Opportunity Funnel report

Question 60

A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement?

Options:

A.

Create a new student demographic dashboard.

B.

Refer to the existing sample student demographic dashboard.

C.

Use the Student Success Hub Tableau Accelerator.

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Total 200 questions