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Salesforce Education-Cloud-Consultant Salesforce Certified Education Cloud Consultant Exam (SP25) Exam Practice Test

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Total 214 questions

Salesforce Certified Education Cloud Consultant Exam (SP25) Questions and Answers

Question 1

A customer wants to learnmore about Salesforce.org solutions built by the community.

What are two resources a consultant can recommend?

Choose 2 answers.

Options:

A.

Product Documentation: Is a Pro Bono Project the Right Fit

B.

Power of Us Hub Group: CumulusCI (CCI)

C.

Product Documentation: Get Started with Open Source Commons

D.

Power of Us Hub Group: Open Source Commons & Community Sprints

Question 2

The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA).

What is a benefit the consultant shoulddiscuss with the client?

Options:

A.

TDTM prevents custom triggers.

B.

TDTM mitigates data skew.

C.

TDTM controls the order in which operations execute.

Question 3

The Undergraduate Advising department plans to implementStudent Success Hub and Pathways in a new org. The system admin wants to use the recommended setup for external users.

Which security setting should the consultant configure?

Options:

A.

Create an Account sharing rule to provide Read access based on record type.

B.

Create a Program Plan sharing rule to provide Read access based on record type.

C.

Change the default Program Plan sharing setting to Private.

Question 4

A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Communityuser is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.

Which step should the consultant verify when troubleshooting the issue?

Options:

A.

Trigger handlerswere loaded into production.

B.

The community was set to Active.

C.

Declarative automations were deployed successfully.

Question 5

A school wants to use the K-12 Architecture Kit to track elementary students and their parents. Which consideration about the K-12 Architecture Kit should the consultant discuss with the school?

Options:

A.

It requires Experience Cloud.

B.

It is built on the Education Data Architecture.

C.

It is built on Nonprofit Success Pack.

Question 6

University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on theirphone.

Which identity management feature should the consultant recommend to meet this requirement?

Options:

A.

Single sign-on

B.

Multi-factor authentication

C.

Connected apps

D.

Social sign-on

Question 7

A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.

Which object in EDA indicate a student's major?

Options:

A.

Education History

B.

Relationship

C.

Program Plan Requirement

D.

Program Enrollment

Question 8

A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.

Which Salesforce environment strategy should the consultant recommend?

Options:

A.

One Salesforce environment for Recruitment and a separate Salesforce environment for the other business units

B.

Separate Salesforce environments for each business unit

C.

One Salesforce environment for all business units

D.

One Salesforce environment for Alumni Relations and a separate Salesforce environmentfor the other business units

Question 9

Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.

Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?

Options:

A.

Email address

B.

Student number

C.

Company name

D.

Company phone

Question 10

The director of advising wants to better understand why students are meeting with their advisors.

Which Advisor Link Feature should the consultant include in a report?

Options:

A.

Success Plan Type

B.

Alert Reason

C.

Appointment Topic

D.

Case Status

Question 11

A consultant is designing anew Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.

Which EDA object should the consultant use?

Options:

A.

Course Offering

B.

Course Connection

C.

TermGrade

D.

Program Enrollment

Question 12

Aconsultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.

What should the consultant do to ensure the code executes in the order intended?

Options:

A.

Write an Apex trigger to set the order of execution.

B.

Go to EDA Settings to set the order of execution.

C.

Use Table-Driven Trigger Management (TDTM) to set the order of execution.

Question 13

A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.

Which Education Cloud solution meets this requirement?

Options:

A.

Student Success Hub

B.

Pathways

C.

K-12 Architecture Kit

D.

Admissions Connect

Question 14

A university'sAdvancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.

Which Default Account Model should the consultant recommend?

Options:

A.

Household

B.

Administrative

C.

Educational Institution

D.

Person

Question 15

The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.

Whichbest practice should a consultant recommend?

Options:

A.

Assign only department leaders as champions.

B.

Ask committee members to Join a local Salesforce group.

C.

Hold a standing committee meeting.

Question 16

A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do ananalysis of Education Cloud functionality to identify additional apps it may need to purchase.

What is a standard feature of Education Cloud?

Options:

A.

Event Management

B.

Order Management

C.

Student Advising

Question 17

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school wants to be able to send SMS messages to parents.

Which solution should the consultant recommend to meet the requirement?

Options:

A.

Marketing Cloud

B.

App on the AppExchange

C.

Education Data Architecture

Question 18

A consultant is enabling Course Connections for the first time in the Education Data Architecture.

What should the consultant do first?

Options:

A.

Run Course Connections Backfill.

B.

Set up Course Offering Schedule.

C.

Disable Course Enrollments.

D.

Set Record Types for Course Connections.

Question 19

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.

Which compatibility consideration should the consultant discuss with the office?

Options:

A.

EDA requires custom automation for lead conversion.

B.

Pardot is incompatible with the Household account model.

C.

The Do Not Contact TDTM record must be disabled.

D.

Pardot can only create Leads and Contacts.

Question 20

A university using the Education Data Architecture(EDA) finds that some addresses in the system have minor data entry errors that need to be corrected. The university wants to ensure that the system to existing rather than creating new address records.

What should the do to meet this?

Options:

A.

Check the Do NotUpdate before saving the

B.

Enable the EDA Setting for Simple Address Change Treated as Update.

C.

Check the Disable Error Handling setting in EDA System Settings.

D.

Disable Multi-Addresses in EDA Account and Contact Settings.

Question 21

A university uses the Education Data Architecture (EDA) to manage its prospective and current students. Thestudent Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system.

What should the consultant recommend?

Options:

A.

Disable address-related Trigger Handler records.

B.

Disable all EDA and custom Trigger Handler records.

C.

Set record-level trigger firing based on the Account record type.

D.

Set the Default Account Model to Administrative.

Question 22

The advancement team uses Salesforce for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.

Which analyticstool should the consultant recommend?

Options:

A.

Einstein Prediction Builder

B.

Campaign Influence

C.

Tableau Prep Conductor

Question 23

The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactionswith prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.

Which solution should the consultant recommend?

Options:

A.

Third-party app

B.

Salesforce Maps

C.

Einstein Bots

Question 24

A consultant is considering disabling certain configurations tooptimize the data import of a large volume of student records into a university’s Salesforce environment with the Education Data.

Which configuration should the consultant retain during the data import?

Options:

A.

Workflow rules

B.

Sharing rules

C.

Role hierarchy

Question 25

An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce.

Which solution shouldthe consultant recommend to meet the requirement?

Options:

A.

An app on the AppExchange

B.

Process Builder

C.

Email-to-case

Question 26

Where can a customer access the open-source common sprint project code repositories?

Options:

A.

Trailblazer Community

B.

Partner Community

C.

GitHub

Question 27

A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes.

Which EDA object indicates a class is available for a given term?

Options:

A.

Course Connection

B.

Attendance Event

C.

Time Block

D.

Course Offering

Question 28

A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.

Whichstep should the consultant recommend?

Options:

A.

Identify areas that may impact governor limits.

B.

Log a case with Salesforce Support to increase limits.

C.

Leverage MuleSoft Anypoint Platform.

Question 29

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.

What is the likely cause for all ofthese issues?

Options:

A.

TDTM

B.

Insufficient code coverage

C.

Data skew

D.

Insufficient data storage

Question 30

A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.

What should the consultant recommend?

Options:

A.

Leverage Advisor Link to advise them on the application yield.

B.

Use Education Cloud to replicate the current systems and processes.

C.

Implement Marketing Cloud to manage recruitment campaigns.

D.

Implement Pardot Lead Scoring to find well qualified students.

Question 31

Auniversity Advancement office uses the Education data Architecture (EDA).

Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?

Options:

A.

Affiliation

B.

Relationship

C.

Attribute

Question 32

Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).

Which objects should the consultant use?

Options:

A.

Attribute

B.

Case

C.

Case Comment

Question 33

A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback.

Which approach should the consultant recommend?

Options:

A.

Agile

B.

Work BreakdownStructure

C.

Waterfall

Question 34

A university wants a Salesforce solution that manages student applications and application reviewer assignments.

Which solution should the consultant recommend?

Options:

A.

Program Management Module

B.

Case Management

C.

Admissions Connect

D.

Student Success Hub

Question 35

A consultant for university has built customizations in a sandbox environment that is a different version from the production org.

What should the consultant do first to avoid any issues?

Options:

A.

Package thecustomizations, refresh the sandbox and reinstall the customization.

B.

Manually update the production org by installing the release update from Github.

C.

Submit a case to Salesforce Support to update the production org.

D.

Deploy the customizations intothe production org via change sets.

Question 36

The Accessible Education office needs to track accommodations made for students disability and accessibility needs.

How should the consultant design the Salesforce environment to meet the requirement?

Options:

A.

Use the BehaviorResponse object.

B.

Leverage the Attribute object.

C.

Configure a custom object.

D.

Create custom fields on the Contact object.

Question 37

An Admissions office wants to digitize and automate transcript requests. Currently, applicants, must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce.

Which solution should the consultant recommend to meet the requirement?

Options:

A.

Email-to-case

B.

Process Builder

C.

Salesforce Files

D.

App on the AppExchange

Question 38

A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors.

Which account model should the consultant recommend?

Options:

A.

Education Data Architecture (EDA) Account Model

B.

Person Account Model

C.

Standard Account Model

Question 39

Which object should be configured for all student and support staff interactions, activities, and assigned support staff?

Options:

A.

Relationships

B.

Account

C.

Case

D.

Advising Pools

Question 40

University department staff members want to track communicationefforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).

Which of these features should the consultant recommend?

Options:

A.

Campaign Member Status

B.

Salesforce Inbox

C.

Campaign Influence

D.

Experience Cloud Audience

Question 41

A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.

Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?

Options:

A.

App Launcher

B.

Setting

C.

My Account

Question 42

A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses

it with colleagues from two other schools. They are excited about the system admin's idea and offer to help.

What should the system admin consider doing as a next step?

Options:

A.

Post the idea in the Trailblazer Idea Exchange.

B.

Download and install the project from GitHub.

C.

Ask colleagues to sign a nondisclosure agreement.

D.

Join the Open Source Commons & Community Sprintsgroup

Question 43

A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.

Where should the university confirm the Salesforce product release dates that could impact the timeline?

Options:

A.

Trailhead

B.

Salesforce Trust website

C.

Setup Menu

D.

partner Community

Question 44

A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project.

What should the consultant recommend?

Options:

A.

The program coordinator should be assigned the System Admin profile.

B.

The program coordinator's role should be on top of the role hierarchy.

C.

The program coordinator should be a Salesforce power user.

Question 45

An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.

Which object should the consultant review first?

Options:

A.

Accounts

B.

Relationships

C.

Affiliations

Question 46

The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems.

Which solution should the consultant recommend?

Options:

A.

Flow with evocable action

B.

Data Cloud

C.

Data Processing Engine

Question 47

The IT department at a university is evaluating open source solutions for student recruitment.

Which consideration should the consultant discuss with the department?

Options:

A.

The code is updated via Salesforce Releases.

B.

The code is maintained by Salesforce developers.

C.

The code is shared and sourced by the community.

Question 48

A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.

What should the consultant recommend to meet the requirement?

Options:

A.

Gift Entry Manager

B.

Nonprofit Success Pack

C.

Giving Pages

D.

Elevate

Question 49

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.

Which two steps should a consultant take to set up a student in Student Success Hub?

Choose 2 answers

Options:

A.

Createa Student Case record.

B.

Create a User record.

C.

Create a Household Account record.

D.

Create an Administrative Account record.

Question 50

The Alumni Association is interested in using Education Cloud to support its operations. The association track alumni interested board networking activities, and manages fundraising.

Which two Education Cloud considerations should the consultant discuss with the Association?

Choose 2 answers.

Options:

A.

Configure Relationships to track alumni connections.

B.

Use Grants Management to track alumni scholarships.

C.

Install Insights Platform to understand alumni data.

D.

Leverage a third-party app to support event management.

Question 51

A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce.

What should the consultant reference to complete this task?

Options:

A.

EDA Data Dictionary

B.

Lightning Connect

C.

Data Loader

D.

EDA Settings

Question 52

A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues.

Which default account model shouldthe consultant recommend?

Options:

A.

Standard Account Model

B.

Household Account Model

C.

Administrative Account Model

Question 53

An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.

What should a consultant recommend to meet this requirement?

Options:

A.

Salesforce Data Management Platform

B.

Einstein Account-Based Marketing

C.

Pardot Business Unit

D.

Marketing Cloud Business Unit

Question 54

The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers willuse Customer Community Plus licenses. The consultant has set up a profile for the volunteers.

What should the consultant set up so the volunteers can create and edit reports as external users?

Options:

A.

Enable the Create and Customize Reports, Report Builder, and Edit My Reports permissions on the Volunteers profile.

B.

Create a volunteer public group and a sharing rule that grants Read permissions to reports.

C.

Create a new role for the volunteers in the role hierarchy, and grant permissions to Create and Customize Reports.

Question 55

What is the correct order of operations to ensure customer success in an Education Cloud implementation?

Options:

A.

Document Current State, Conduct Discovery Workshops, Generate Solution Design, WriteTest Scripts & Plans, Build Solution & Test, Deploy.

B.

Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.

C.

Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy,

D.

Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy

Question 56

A university is migrating from its Education Data Architecture org to Education Cloud.

Which consideration should the consultant discuss with the university?

Options:

A.

Education Cloud uses the Household Account model.

B.

Education Cloud uses the Administrative Account model

C.

Education Cloud uses Person Accounts.

Question 57

A university is working with a consultant to install and configure the Education Data Architecture(EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.

Which action should the consultant take in EDA Settings to meet this requirement?

Options:

A.

Select the Run Backfill button.

B.

Edit Administrative Account Name Format.

C.

Set the Account Model to Household.

Question 58

A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate listviews.

Which feature should the consultant use to resolve the issue?

Options:

A.

MuleSoft Anypoint Platform

B.

Custom Index

C.

Data Loader error logs

D.

Table-Driven Trigger Management

Question 59

A consultant is working with a university that uses Salesforceand wants to install the Education Data Architecture (EDA) in that environment.

What does the consultant need to do after installing EDA to ensure it is set up correctly?

Options:

A.

Assign EDA layouts to the Cases object.

B.

Assign EDA access to a cloned System Admin profile.

C.

Make the EDA record types available to profiles.

D.

Create and assign roles to all users who have access to EDA.

Question 60

The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system.

Which solution should the consultant recommend to meet the requirement?

Options:

A.

Use the Bulk API.

B.

Use Salesforce Connect.

C.

Install Accounting Subledger.

D.

Install Outbound Fund Module.

Question 61

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-timerecruitment users.

What should the consultant discuss with the client?

Options:

A.

The business use case requires a Salesforce Platform license.

B.

The business use case requires a full Salesforce license.

C.

Education Cloud requires a Customer Community license.

Question 62

The advancement team uses Education Cloud for Advancement for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.

Which analytics tool should the consultant recommend?

Options:

A.

Campaign Influence

B.

Tableau Prep Conductor

C.

CRM Analytics

Question 63

An institution's Office of Career Services wants a solution that allows students to schedule appointments with anyavailable .......... directly from a portal.

Which feature should the consultant recommend to meet the requirement?

Options:

A.

Email to Case

B.

Success Teams

C.

Advising Pools

D.

Early Alerts

Question 64

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The ITdirector is concerned about cost and suggests using other license types for recruitment users.

What should the consultant discuss with the client?

Options:

A.

Unlimited Edition requires a full Salesforce license.

B.

Education Data Architecture requires a Community license.

C.

The business user caserequires a Lighting Platform Plus license.

D.

The business user case requires a full Salesforce license.

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Total 214 questions