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Salesforce Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant(SP23) Exam Practice Test

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Total 285 questions

Salesforce Certified Community Cloud Consultant(SP23) Questions and Answers

Question 1

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

Options:

A.

Users with the Customer Community Login license.

B.

Users with the High-Volume Customer Portal license.

C.

Users with the Customer Community license.

D.

Users with the Customer Community Plus license.

Question 2

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

- Support encryption at rest

- Show decrypted data in the UX (user experience) to users with permissions

- Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Select one or more of the following:

Options:

A.

Install a third-party app from AppExchange to encrypt the data at rest

B.

Leverage Salesforce Shield to encrypt and decrypt alldata at rest

C.

Encrypt data in portals, but not in Communities

D.

Create encrypted fields for Community data

Question 3

Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requestedquick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?

Choose 3 answers

Add a menu item to theNavigation Menu component

Define an External URL menu item type pointing to the Project list page

Select the list view that appears on the Project landing page

Create a web tab for the Project object through Tabs in Setup

Define a Salesforce Object menuitem type for the Project object

Options:

A.

Export the Customer Community template in the Builder Settings

B.

Select the created Bolt solution in the Community Creation wizard

C.

Select the created Bolt solution in the Builder Themes

D.

Define the name, images, and features of the template

E.

Export the Customer Community using Site.com Studio

Question 4

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or moreof the following:

Options:

A.

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.

Redirect users to a custom page displaying a user agreement before users login for the first time

E.

Use login flows to show theuser agreement when Community users log in for the first time

Question 5

The Universal Containers research lab is publishing its latest research into knowledge articles assignedto the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?

Select one or more of the following:

Options:

A.

Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles

B.

Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category

C.

Ask the lab to assign this topic to all articles as part of their quality control process before publishing

D.

Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

Question 6

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Options:

A.

Use Google Analytics to generate the adoption report

B.

Install the Salesforce Community Management AppExchange package

C.

Install theWave dashboards for Communities

D.

Use Data Loader to download the user data to generate a pivot table in Excel

Question 7

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select oneor more of the following:

Options:

A.

Add an HTML component with the link to the Store Locations Community page

B.

Define the Store Locations object in the Global Search Results component

C.

Add the Store Locations object pages to the Community navigation

D.

Associate a tab to the Store Locations object

E.

Enable read access on the user profile to the Store Locations object

Question 8

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

Options:

A.

Use the role hierarchy

B.

Use a Public Group

C.

Use a Sharing Set

D.

Use a Share Group

Question 9

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

Options:

A.

Create a sharing rule for each accounts

B.

Use Apex managed sharing to grant access to the Community users

C.

Implement the role hierarchy on the Customer Community

D.

Set up a sharing set that references the Account ID on the asset

Question 10

Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?

Options:

A.

Work Order is adding to the Navigation Menu inCommunity Builder

B.

Work Order is added to the navigation menu in administration

C.

The Work Order tile is added to Community workspaces

D.

The Work Order component is marked publicly viewable

Question 11

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

Options:

A.

Recommend employees use a separate username for Community access

B.

Advise employees to use the "Login in as" functionality

C.

Direct employees to the App Launcher

D.

Direct employees to the global header

Question 12

Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies agroup of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?

Select one or more of the following:

Options:

A.

Set Chatter group emailsetting for selected collaboration Partners to Limited

B.

©mention only selected collaboration Partners

C.

Manually share records with selected collaboration Partners

D.

Create an Unlisted Chatter Group for selected collaboration Partners

Question 13

Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

Options:

A.

Edit the object page, add the components, and publish.

B.

Create an object page, add the components, and publish.

C.

Install the collaboration Lightning app, add the app components to the page, and publish.

D.

Add a page variation, add the components, set the page as active, and publish.

Question 14

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

Options:

A.

Enable super user access to contacts for users assigned to the Account sales rep role

B.

Enable super user access in Community Management

C.

Enable super user accessin Community Settings

D.

Enable super user access to contacts for assigned users to the Account manager role

Question 15

Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?

Select one or more of the following:

Options:

A.

Enable Progressive Rendering

B.

Turn on server-side Caching

C.

Enable On-Demand Rendering

D.

Turn on client-side Caching

Question 16

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Options:

A.

Upload a logo image file in Login and Registration

B.

Specify a new Community login page that uses the logo

C.

Reference the logo design token in the CSSeditor page

D.

Use a login Flow component to display a logo splash screen

Question 17

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Options:

A.

Site.com Studio

B.

Community Builder

C.

Force.com Sites

D.

Community Settings

Question 18

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community, in which customer and partner users are community members

- Partner users help Universal Containers by adding or resolving cases for their customers within the Community

- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects

- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select oneor more of the following:

Options:

A.

Customer Community Plus licence

B.

Partner Community licence

C.

Employee Community licence

D.

Customer Community licence

Question 19

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this?

Select one or more of the following:

Options:

A.

Use a shared Bootstrap CSS filein all of the Communities

B.

Ensure that all Communities are only using standard Lighting Components

C.

Create a standard theme that is used in all of the Communities

D.

Ensure that all Community managers use the same CSS standards in all pages

Question 20

Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.

What should the Consultant recommend to meet the requirement?

Options:

A.

Use Google Analyticsand the Salesforce Community Page Optimizer.

B.

Leverage standard Community Cloud and Chatter reports.

C.

Create custom reports and share key metrics using a dashboard.

D.

Download and install the Community Management package.

Question 21

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

Options:

A.

5

B.

6

C.

8

D.

18

Question 22

Which threeLightning Components are available in Builder when customizing a home page? Choose 3 answers

Options:

A.

Related Topics List

B.

Feed Publisher

C.

Headline

D.

Search Results

E.

Home Page Tabs

Question 23

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

Options:

A.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

B.

Create a rich text field inside the Navigation object and include the website URL as an href link.

C.

Create a Navigationmenu item inside Community Builder with External URL type.

D.

Update the Default Website Link property inside Property Editor to the company's website.

Question 24

A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

Options:

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

B.

Performance test the Community with a large number of members with increased activity

C.

Test the Community for member activity, including cases and articles

D.

Formalize the member registration process, including automating the account assignment or person account creation

E.

Make sure customers are NOT members of other Salesforce Communities

Question 25

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

Options:

A.

Leverage the Account team to grant affiliates access to the Account.

B.

Use Apex without sharing to control affiliates' access to the Account.

C.

Create a public group for affiliates and grant Account access using sharing rules.

D.

Add a Sharing Set on the Account associated to the Affiliate profile.

Question 26

Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: • Partners can NOT modify the dashboard. • Partners only see data within their account. • Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?

Options:

A.

Select the Channel Manager as the running userfor the dashboards

B.

Select the 'Run as logged in user option for the dashboards

C.

Select the Sales Executive as the running user for the dashboards

D.

Select the owner of the partner account as the running user for the dashboards

Question 27

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

Options:

A.

Add the Member Profile to the Community

B.

Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

C.

Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

D.

Navigate to the Contact Record and Enable the Contact as a Community User

Question 28

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads,opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:

- UC can engage with partners during the sales cycle

- UC can have internal only discussions

- The channel manager can bring any UC employeeto the discussion

- UC employees might have access to the partner community

How should a Salesforce administrator fulfil these requirements?

Select one or more of the following:

Options:

A.

Leverage the opportunity feed and group record layout access control

B.

Leverage private groups and record sharing the access control

C.

Leverage unlisted groups and record sharing for access control

D.

Leverage the opportunity feed and manual shares for access control

Question 29

Northern Trail Outfitters usesSalesforce internally and needs to launch a Community for their customers. • Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. • Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. • This Community needs to be built with the Napili template. All integrations must be mobile- first. • Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

Options:

A.

Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users

B.

Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners

C.

Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners

D.

Design and develop custom Community Lightning Components for surveys and electronic signatures

Question 30

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:

A.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.

Create a customer survey using custom Lightning components and add it to the home page.

C.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.

Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

Question 31

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containersteam and customers.

Which license type should a Salesforce Admin use for these Partner Users?

Options:

A.

Employee Community License

B.

Customer Community Plus License

C.

Partner Community License

D.

Customer Community License

Question 32

TION NO: 138

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

Options:

A.

Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B.

Edit the Account record detail page, remove the components NOT needed, and publish.

C.

Make a copy of the Account detail object, remove the components NOT needed, and publish.

D.

Create a standard page, add the Account record detail component, and publish.

Question 33

How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.

Options:

A.

Create a sharing group for partner accounts under Sharing Settings.

B.

Deselect Community User Visibility under Sharing Settings.

C.

Update the Internal User record to Private under Sharing Settings.

D.

Turn off Portal User Visibility under Sharing Settings.

Question 34

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

Options:

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha

Question 35

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

Question 36

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

Options:

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

Question 37

Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

Options:

A.

Customer Community Login.

B.

Customer Community Member.

C.

Customer Community Plus.

D.

Community Manager Plus.

Question 38

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community.What should you do next?

Options:

A.

Create a case with Salesforce support

B.

Disable the community and reactivate it as this automatically adds the Administrator Profile

C.

Perform Community Membership updates using the API

D.

Go into Setup >> Community Settings and Select >> Apply default access settings

Question 39

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

Options:

A.

Create the users as contacts and enable them as Community users.

B.

Allow the users to self -register to the Community.

C.

Create the users in Salesforce and add their profile to the Community.

D.

Add the users to the Community asmembers.

Question 40

You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?

Options:

A.

Community Builder but only with the Napili or Koatemplate

B.

Force.com Sites

C.

It doesn't matter, both will work

D.

Community Builder

E.

Neither, only Customer and Partner Portals currently support error pages

Question 41

You have heard that one way to maximize yourCommunity Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Options:

A.

Setup >> Community Settings > Enable Setup and Display of Reputation Levels

B.

Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

C.

Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D.

Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

Question 42

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Options:

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

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Total 285 questions