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Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Exam Practice Test

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Total 285 questions
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Certification Preparation For Community Cloud Consultants Questions and Answers

Question 1

You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Options:

A.

Setup >> Community Settings > Enable Setup and Display of Reputation Levels

B.

Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

C.

Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D.

Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

Question 2

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

Options:

A.

Create a Sharing Set on the Case object.

B.

Enable Super User access for customer users.

C.

Select the Community User Visibility checkbox.

D.

Set up Delegated Admin access for customer users.

Question 3

What declarative Community Branding features are available in the Community Builder? [Pick 3]

Options:

A.

Custom Fonts

B.

Company Logo

C.

Accessibility Colours Selection

D.

Overlay Colour

E.

Header Fonts

Question 4

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Options:

A.

Add Social-Sign-on to allow users to log in from the Portal without signing into the Community.

B.

Enable Guest User access in Communities to support seamless access to Communities from the Portal.

C.

Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.

D.

Enable Community login support for employees in the Portal configuration.

Question 5

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?

Discuss

Options:

A.

Create a custom login page with Social Sign -on capabilities, including authentication providers.

B.

Enable Social Sign -on in the Community management preferences menu.

C.

Set up the authentication provider for Social sites and add the Social Sign -on component to the login page.

D.

Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.

Question 6

Universal Containers builds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?

Select one or more of the following:

Options:

Question 7

A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

Options:

A.

Managed Package

B.

Metadata API

C.

Change Set

D.

Unmanaged Package

Question 8

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

Options:

A.

My Salesforce1

B.

My Domain

C.

Salesforce1

D.

Custom URLs

E.

Community Domains

Question 9

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Update the Admin profile so that the Knowledge tab is visible.

B.

Add the Global Header permission set to all Community users.

C.

Edit the Partner Community profile so that the Knowledge tab is visible.

D.

Create a Knowledge article and make it visible to the appropriate channel.

Question 10

A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?

Select one or more of the following:

Options:

A.

Lightning community templates

B.

Business value map and ROI

C.

Custom solutions

D.

Lightning bolt solutions

Question 11

Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?

Options:

A.

Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

B.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

C.

All users should access a Visualforce + Tabs community via a Desktop browser only

D.

Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

E.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

Question 12

Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

Options:

A.

Create two Communities, one Customer Community and one Partner Community

B.

Create one Community and use page variations to control what members see

C.

Create one Community and build a lightning component that displays different content based on the users profile logging in

D.

Create one Community using Sharing Sets to control what members see

E.

Create a Community tailored to each region

Question 13

What are the four stages of the Community Roll-out framework?

Options:

A.

Plan > Develop > Test > Review

B.

Design > Implement > Grow > Review

C.

Create > Communicate > Design > Implement

D.

Analyse > Design > Implement > Maintain

E.

Establish > Manage > Measure > Engage

Question 14

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?

Options:

A.

Create a case with Salesforce support

B.

Disable the community and reactivate it as this automatically adds the Administrator Profile

C.

Perform Community Membership updates using the API

D.

Go into Setup >> Community Settings and Select >> Apply default access settings

Question 15

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

Options:

A.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

B.

Create a rich text field inside the Navigation object and include the website URL as an href link.

C.

Create a Navigation menu item inside Community Builder with External URL type.

D.

Update the Default Website Link property inside Property Editor to the company's website.

Question 16

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

Options:

A.

Performance Edition/Customer Community.

B.

Professional Edition/Customer Community.

C.

Database.com Edition/ Customer Community.

D.

Unlimited Edition/Customer Community.

E.

Enterprise Edition/Customer Community Plus.

Question 17

niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

Options:

A.

Recommend employees use a separate username for Community access

B.

Advise employees to use the "Login in as" functionality

C.

Direct employees to the App Launcher

D.

Direct employees to the global header

Question 18

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?

Options:

A.

Develop a custom lightning component which will allow seamless transition between languages

B.

Install the Google Translation component which allows Authenticated users to swap between languages

C.

Language will be determined by the language set on their User Profile

D.

Place the Language Picker Component on the Community home page

E.

Multi-Language support is not available for Napili Template communities

Question 19

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

A.

Create a custom Lightning component for Reputation and add it to the home page.

B.

Configure Reputation points and levels in the Community Management console.

C.

Add a Visualforce Reputation Leaderboard component.

D.

Add the Reputation Leaderboard component to a page in the Community.

E.

Enable Reputation in the Community.

Question 20

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Options:

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

Question 21

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have access to the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

A.

Create a profile that has permissions to the VIP information and assign it to the VIP community users

B.

Create a permission set that has permissions to the VIP information and add it to VIP customers

C.

Create a sharing set that allows VIP customers to access VIP information

D.

Create a sharing rule that allows VIP customers to access VIP information

Question 22

What are the two ways to integrate Google Analytics with a template based Community?

Options:

A.

Setup Menu >> Google Analytics >> Communities

B.

Community Builder >> Settings > > Analytics Setup

C.

Community Builder >> Settings >> Advanced >> Edit Head Markup

D.

Community Builder >> Settings >> Advanced >> Google Analytics Tracking

E.

Community Manager >> Settings >> Advanced >> Google Analytics Tracking

Question 23

Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

Options:

A.

Users with the Customer Community Login license.

B.

Users with the High-Volume Customer Portal license.

C.

Users with the Customer Community license.

D.

Users with the Customer Community Plus license.

Question 24

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

Options:

A.

5

B.

2

C.

4

D.

3

Question 25

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Options:

A.

Set the Number of Articles property inside the Page Editor

B.

Update Knowledge Settings inside Setup

C.

Make sure Top Articles for Topics is enabled in Community Management

D.

Add the Top Articles component inside the Community Builder

Question 26

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

Options:

A.

Enable Moderation for the Community to block offensive or inappropriate content.

B.

Use moderation rules in the Community to block offensive or inappropriate content.

C.

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content.

D.

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content.

Question 27

niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

Options:

A.

Create a sharing rule for each accounts

B.

Use Apex managed sharing to grant access to the Community users

C.

Implement the role hierarchy on the Customer Community

D.

Set up a sharing set that references the Account ID on the asset

Question 28

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

Options:

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Question 29

Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?

Select one or more of the following:

Options:

A.

Publish the Community using the Community Builder

B.

Assign the "UC Customer Community" profile in administration

C.

Use a permission set to give users access to the Community

D.

Ensure the "send welcome email" checkbox is selected

Question 30

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? 

Choose 3 answers.

Options:

A.

Upload the Universal Containers logo image to create a custom color palette.

B.

Choose colors for the text and border elements.

C.

Adjust the colour palette from the Salesforce1 mobile app.

D.

Apply a colour scheme that is appropriate for the template all at once with the colour palette.

E.

Submit a URL reference of a site where the colour palette will be matched automatically.

Question 31

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Options:

A.

Create a page layout for leads and assign it to those profiles that have access to the Community.

B.

Create a Detail page for invoices and add the page as a Navigation Menu item.

C.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D.

Add Opportunities as a Salesforce Object in the Navigation Menu.

Question 32

Options:

A.

Add an HTML component with the the link to the Store Locations Community page

B.

Define the Store Locations object in the Global Search Results component

C.

Add the Store Locations object pages to the Community navigation

D.

Associate a tab to the Store Locations object

E.

Enable read access on the user profile to the Store Locations object

Question 33

A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

Select one or more of the following:

Options:

A.

Create a change set to include the changes from the first Lightning Community and create new Communities using that change set

B.

Use the Partner Central Template and repeat all of the setup steps for each cloned Community

C.

Export the new Lightning Community as a template and create new Communities using the exported template

D.

Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community

Question 34

A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.

Which option should the Community Cloud Consultant consider first to meet these requirements?

Select one or more of the following:

Options:

A.

Salesforce Tabs + Visualforce template

B.

Build Your Own template

C.

Non-Profit Success Pack template

D.

Help Center template

Question 35

Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

Options:

A.

Allow the users to self -register to the Community

B.

Create the users as contacts and enable them as Community users

C.

Create the users in Salesforce and add their profile to the Community

D.

Add the users to the Community as members

Question 36

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Add the Global Header permission set to all Community users

B.

Edit the Partner Community profile so that the Knowledge tab is visible

C.

Update the Admin profile so that the Knowledge tab is visible

D.

Create a Knowledge article and make it visible to the appropriate channel

Question 37

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

Options:

A.

Community Settings

B.

Community Builder

C.

Force.com Sites

D.

Site.com Studio

Question 38

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

Options:

A.

Any community member can pin a post to the top of the feed

B.

The person who posted the question can select the best answer

C.

The person who answered the question can select the best answer

D.

An authorised user can pin a post to the top of the feed

E.

The community moderator can select the best answer

Question 39

Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.

What is the most efficient way to accomplish this task?

Options:

A.

Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.

B.

Download HTML/CSS from the company's website and upload it inside the Community Builder.

C.

Upload the company logo to generate a colour palette that matched the company's branding colour.

D.

Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.

Question 40

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

Options:

A.

Assign the "Moderate Communities Feeds" permission to these members.

B.

Activate a moderation rule for certain members.

C.

Assign the "Moderate Communities Files" permission to these members.

D.

Activate "Allow Members to Flag" for certain members.

Question 41

Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?

Options:

A.

Create 1 Community for both customers and partners

B.

Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community

C.

Create 1 Community for both Customers and Partners and enable Super User Access for Partners

D.

Create 2 Communities 1 Partner Community and 1 Customer Community

Question 42

What are three advantages of adjusting the mark-up code on the page in Community Builder? Choose 3 answers

Options:

A.

Ability to define iframe settings

B.

Optimizing the load times of certain typefaces

C.

Optimizing SE by adjusting the SE meta tags for search engines

D.

Custom JavaScript blocks

E.

Custom, analytics code, such as Google Analytics

Question 43

Universal Containers built a Community using the Customer Service (Napili) Template. They want the Salesforce Admin to enable multilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Options:

A.

Community Settings.

B.

Site.com Studio.

C.

Force.com Sites.

D.

Community Builder.

Question 44

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Options:

A.

Build a Surveys Lighting Component

B.

Use an AppExchange Survey Lightning Component

C.

Build a Surveys Visualforce Page

D.

Use the Standard Surveys Lightning Component

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