Summer Sale- Special Discount Limited Time 65% Offer - Ends in 0d 00h 00m 00s - Coupon code: netdisc

Salesforce CRT-251 Salesforce Certified Sales Cloud Consultant (SP23) Exam Practice Test

Page: 1 / 23
Total 231 questions

Salesforce Certified Sales Cloud Consultant (SP23) Questions and Answers

Question 1

Northern Trail Outfitters (NTO) has completed its annual planning and wants to

update the territory assignments for all sales reps in its enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT team is also planning a release of the new incentive management package that will be used by sales reps.

Which two considerations should the consultant consider when deciding on the timing of the release?

Choose 2 answers

Options:

A.

Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production.

B.

Changes to Territory Management need to be made in Production directly and can be completed without impacting users.

C.

Installing a new incentive management package along with Territory Management changes may add high risk to the deployment.

D.

Combining the Territory Management changes, and the incentive management package allows for mi faster ramp-up time for users.

Question 2

Cloud Kicks’ (CK) VP of technology wants to start using Salesforce for all the sales

team’s automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records

with the original source database. What should a consultant recommend meeting this

requirement?

Options:

A.

Use the standard External ID field and map this to the source record ID value.

B.

Use a custom External ID field and map this to the source record ID value.

C.

Use the standard External ID field and map this to the Salesforce record ID value.

D.

Use a custom field named External ID and map this to the Salesforce record ID value.

Question 3

Cloud Kicks is expanding to international markets. Sales reps are unable to find

specific products in the international price book.

Which two steps should the consultant take to resolve this issue?

Choose 2 answers

Options:

A.

Activate the products

B.

Add the products to the price book.

Question 4

Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.

Which solution should a consultant recommend to meet the requirement?

Options:

A.

Set the organization-wide sharing default for the Opportunity object to Private.

B.

Create custom fields on the Opportunity object for sales reps to enter a credit percentage.

C.

Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.

D.

Enable Opportunity Team Selling and create a report grouped by Opportunity team member.

Question 5

The sales department at cloud kicks is growing quickly. New sales executives should

prioritize interacting with existing contacts who are decision makers and influencers to further

the business relationship.

Which solution should the consultant recommend?

Options:

A.

Use Contact roles on the Opportunity object.

B.

Add a contact lookup Meld to the Opportunity.

C.

Add a multi-select picklist field on the Opportunity object.

D.

Use a junction object between the Opportunity and Contact.

Question 6

Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with ...opportunities are missing Contacts.

Which feature should a consultant recommend to build this report?

Options:

A.

Custom report type

B.

Joined report

C.

Cross filter

D.

Custom filter

Question 7

Good Kicks has the goal of generating high-quality leads by implementing Sales Cloud.

Which metrics should the consultant analyze to determine the success of this goal?

Options:

A.

Total number of Leads created by a Sales Rep

B.

Lead to Opportunity Conversion Rate

C.

Lead to Quote Conversion Rate

D.

Total number of Leads by source

Question 8

Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.

Which two solutions should the consultant recommend to meet the requirement?

Choose 2 answers

Options:

A.

Add sales reps to the Opportunity Team.

B.

Instruct sales reps to follow their opportunities.

C.

Enable Einstein Opportunity Insights.

D.

Use Flow with a scheduled action and an email alert.

Question 9

Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring,

Which solution should the consultant recommend?

Options:

A.

Create a custom object to track the Lead Score and relate it to the Lead.

B.

Create a custom score field to capture the marketing Campaign's quality.

C.

Add the Lead Score component to the Lead Detail page.

D.

Specify a default score of the leads added to the Campaign.

Question 10

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?

Options:

A.

Salesforce Service Cloud

B.

Salesforce native CTI Connector

C.

Salesforce High Velocity Sales

D.

Salesforce Sales Cloud

Question 11

The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.

What should a consultant recommend analysing adoption?

Options:

A.

Review the Setup Audit Trail.

B.

Create a report for the Login History object.

C.

Run the Salesforce Optimizer.

D.

Open the Lightning Usage App.

Question 12

Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Options:

A.

Opportunity Splits must be enabled at the same time.

B.

Multiple Forecast Types must be created and activated.

C.

A Single Category or Cumulative Forecast Rollup should be defined.

D.

The Forecast tab should be visible to easily view the forecasts.

Question 13

The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.

Which action should the consultant recommend?

Options:

A.

Deploy from version control before the Salesforce Platform upgrade window.

B.

Deploy changes from the sandbox to production this weekend.

C.

Deploy the changes from the sandbox to production once both environments are on the same version.

D.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

Question 14

Cloud Kicks (CK) hired a consultant to analyse its Selesforce forecasting configuration end advise CK on how to improve it. The consultant found opportunities in the Value Proposition stage showed up m Collaborative Forecasting inconsistently, which led to inaccurate reporting

What should the consultant recommend to ensure that opportunities show up consistently?

Options:

A.

Make the Forecast Category a required held.

B.

Change the Forecast Report to include Forecast Category.

C.

Map opportunity stages to the Forecast Category.

D.

Add a validation rule to the Forecast Category.

Question 15

Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Options:

A.

Create Opportunity Teams to manage Tasks.

B.

Leave the Task's Assigned To held bank

C.

Use workflows to create a Task for each team member.

D.

Assign Tasks to a queue to share work efficiently.

Question 16

Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps.

What should a consultant recommend to meet this requirement?

Options:

A.

Sales Cloud Einstein

B.

Einstein Activity Capture Standard

C.

Email to Salesforce

D.

Sales Cloud Console

Question 17

Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view all contracts for the Account on the Opportunity record.

What should a consultant Implement to meet the requirement?

Options:

A.

Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable.

B.

Add the Contracts related list to each of the Opportunity page layouts used In the sales record types.

C.

use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page.

D.

Create an object-specific action to create a Contract record from the Opportunity page layouts used by sales.

Question 18

The consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep Account data current.

What should the consultant recommend to maintain current Account information?

Options:

A.

Build a weekly data update from in-house systems to refresh data in Salesforce.

B.

Email the contacts and leads to obtain their current information.

C.

Enable Automated Account Fields in Setup.

D.

Use third-party data to update and add records to Salesforce.

Question 19

The sates manager at Cloud Kicks has proposed that the consultant one large Discovery meeting with 250 employees who use Salesforce currently to gain information to improve adoption.

What are the three efficient approaches the consultant could recommend to the sales manager?

Choose 3 answers

Options:

A.

Arrange multiple sessions with small groups of employees.

B.

Send a survey to all employees asking for a list of desired changes.

C.

Ask management to select which employees should participate In sessions.

D.

Ask all employees to email their ideas and feedback to the consultant.

E.

Meet with a large group of employees to listen to their feedback.

Question 20

The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship.

Which two considerations should the consultant take into account?

Choose 2 answers

Options:

A.

Account relationships are visible from Person Account records.

B.

A Person Account can be either a parent or child in the Account Hierarchy.

C.

Account Hierarchy displays only the Amounts users have Read permission to view.

D.

Accounts can be organized into different divisions based on specific criteria.

Question 21

The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity.

Which three actions should a consultant recommend to meet this requirement?

Choose 3 answers

Options:

A.

Create retailer and distributor lead processes.

B.

Create a new profile and only assign one lead record type to it.

C.

Add leads to different campaigns based on lead type.

D.

Create Status picklist values specific to each lead type.

E.

Create distributor and retailer lead record types.

Question 22

A Cloud Kicks sales team based in the U.S. wants to grow market share in Australia. The company has multicurrency enabled and has added the Australian Dollar as an available currency.

How should the consultant allow the sales team to report on Australian deal values in U.S. Dollars (USO)?

Options:

A.

Set each sales user's default currency to the Australian Dollar.

B.

Enable parenthetical currency conversion.

C.

Create a formula field to perform a currency calculation.

D.

Use USD for Australian Opportunity currencies.

Question 23

Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes.

Which two steps should the consultant perform to maintain data integrity?

Choose 2 answers

Options:

A.

Enable the Create Audit Fields permission to insert historically accurate records.

B.

Use the Salesforce Approval Process clone feature to migrate approval processes.

C.

Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes.

D.

Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.

Question 24

Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily.

What should the consultant recommend to meet the requirement?

Options:

A.

Use Revenue Schedules to capture installment payment plan details for each Product.

B.

Add a custom field to the Quotes object to capture the number of installments,

C.

Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales.

D.

Create a Process Builder to create an Order for each installment payment.

Question 25

A customer notices a large increase in leads created overnight which exceed the daily

limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard

web-to-lead from without safeguards in place to limit spam on forms.

What should the consultant recommend as the first line of defense before republishing the

form?

Options:

A.

Select Require reCAPTCHA Verification in Web-to-Lead settings.

Question 26

Cloud Kicks has a private sharing model on Accounts. Account executives need to

ensure that specific users can qualify marketing Opportunities on their Accounts. There can be

different users for a given Opportunity. Sales management needs to report on which users are

assigned to Opportunities.

What should the consultant recommend to the account executives?

Options:

A.

Add specific users as Opportunity team members with a role that grants Read/Write Access.

Question 27

A sales rep notices they can edit some opportunities associated with accounts they

own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep’s experience?

Choose 3 answers

Options:

A.

Sharing Rules for opportunities are set to Manager Groups.

B.

Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.

C.

The organization-wide defaults for opportunities are set to Private.

D.

All provisioned Opportunity object permissions enable Read access with all accounts the sales rep.

E.

Some opportunities associated with the sales rep's account are owned by other users.

Question 28

Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?

Options:

A.

Assign all users to a region, build a report using user login history, and filter on region.

B.

Create an Opportunity report per region, filtering by User.

C.

Ask each regional sales manager to run the standard User Adoption report.

D.

Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

Question 29

Which two use cases will protect the integrity of order data with activation limitations?

Choose 2 answers

Options:

A.

New Products can be added to active orders.

B.

Products can be removed from active reduction orders.

C.

Orders can be activated only if they include a Product.

D.

Multiple reduction orders can be created for a single order.

Page: 1 / 23
Total 231 questions