Salesforce B2B-Commerce-Administrator Salesforce Accredited B2B Commerce Administrator(SP23) Exam Practice Test

To rebuild the Search Index in the B2B Commerce App, the Administrator should:

• C. Click on Search Reindexing in the Quick Actions:This option directly initiates the reindexing process from the store record page, updating the searchindex to reflect the most current data across products, categories, and content, thereby improving search accuracy and performance.

To set up different pricing for different groups of buyers, an Administrator shouldB. Create Price Booksto define different pricing structures andD. Create Buyer Groupsto segment buyers into groups. Price Books can then be assigned to specific Buyer Groups, allowing for differentiated pricing strategies based on the buyer group.

The Multilevel Navigation Menu Component in B2B Commerce supportsSystem Link (A)andExternal URL (C)as types of data. System Links are used to navigate within the B2B Commerce application, facilitating a seamless user experience by linking to internal pages or resources. External URLs allow the integration of links to external websites, which can be crucial for providing additional product information, manufacturer details, or external resources.Data Source (B)andEvent (D)are not typically supported by the navigation menu component as they serve different purposes in the context of B2B Commerce.

To control the products that different Buyers can purchase in the same storefront, a customer can useEntitlements (B). Entitlements in Salesforce B2B Commerce allow for the definition of specific access rights to products or categories based on buyer accounts or other criteria. This ensures that only authorized buyers can purchase certain products, enabling personalized and controlled buying experiences.

To move the B2B store configuration from a sandbox to a production environment, an Administrator shouldA. Add the Store Configuration to a change setandC. Export the store settings with Data Loader. The change set allows for the transfer of configuration settings, while the Data Loader can be used to migrate data related to the store setup, ensuring a smooth transition to the production environment.

CMS content must be in theD. Draftstatus to be editable. This status indicates that the content is in the initial stages of creation or modification and has not yet been finalized for publication. Draft status allows administrators to make changes before the content is reviewed, approved, and published, ensuring that only fully vetted and complete content is made available to end-users.

For the most efficient process, the following Related Lists should be added to the Account page layout:

• B. Community Membership:This provides visibility into the user's access and roles within the commerce community, facilitating management and support.
• D. Carts:This allows for quick access to the user's current and past shopping carts, enabling support and analysis of shopping behavior.

These additions enhance the administrative capabilities, providing quick access to essential information for managing accounts and supporting users within the B2B Commerce platform.

To deploy and activate the full B2B Commerce experience for internal and external users, the three configuration aspects that must be set up outside the Commerce App includeB. Experience Sites, which involves configuring the digital experience platforms for users;C. Multi-Factor Authentication, which is a security measure to verify user identities; andD. Profiles and Permission Sets, which are essential for defining access controls and permissions for different types of users within the system.

Before creating a storefront in a new Salesforce sandbox for B2B Commerce, an Administrator should configure the following settings:A. Enable Digital Experiencesto use web-based engagement platforms,B. Enable Commerceto activate commerce functionalities, andC. Enable Ordersto manage sales orders within the commerce environment.

The common job titles for users interacting with Salesforce B2B Commerce storefronts includeA. Purchasing directors,C. Wholesale buyers, andE. Purchasing managers. These roles frequently engage with B2B Commerce platforms for procuring goods and services for their organizations.

Out of the box, an Administrator can control the following aspects of the search settings:

• A. Sort Rules:These determine the order in which search results are displayed.
• B. Results per Page:This setting controls how many results are shown to the user at one time, impacting the browsing experience.
• E. Scheduled Indexing:This allows for the automatic rebuilding of the search index at scheduled intervals, ensuring the search functionality reflects the most up-to-date information.

These settings are crucial for optimizing the search experience, ensuring that users can find what they need efficiently and effectively.

To leverage an existing Salesforce Billing product implementation in their B2B Commerce storefront, an administrator shouldD. Create a custom Component in Experience Builder. This custom component can integrate Salesforce Billing functionality into the B2B Commerce storefront, allowing for seamless invoice and payment processing within the commerce experience.

For selling products without physical delivery, the minimum objects involved includeB. Cart Delivery Charge Group,C. Cart Delivery Group, andE. Cart Delivery Group Method. Theseobjects allow for the configuration of delivery options that do not involve physical shipping, such as digital delivery or services, by defining how delivery charges are applied and managed within the cart and order processes.

To send Order confirmation emails to Buyers, the necessary configuration steps includeCreating an Email template (A)to define the content and format of the email,Setting up Organization-Wide Addressesto ensure emails are sent from a verified domain,Creating anEmail Alertto trigger the email sending process, andAdding an Auto-launched flowto automate the email sending process based on specific criteria or events, such as order confirmation. This setup ensures that buyers receive timely and informative confirmation emails, enhancing the customer experience.

If an Administrator is unable to select images for a Product record despite having set up a CMS workspace, it could be becauseD. CMS channel was never configured to connect the CMS workspace to the store. Without this connection, content from the CMS workspace, including images, is not available for use within the store.

To target specific user segments for the homepage, an Administrator should createPage Variations (D). Page variations allow for the customization of content and layout based on audience segments, such as logged-in users versus guest users, providing a personalized experience based on the user's status or other criteria.

To add a B2B Commerce store to an existing site, the Administrator could use theA. Customer Account PortalorB. Build Your OwnExperience Cloud templates. The Customer AccountPortal template provides a framework for account management and commerce functionalities, while the Build Your Own template offers flexibility in designing a custom experience that can include B2B Commerce features.

To adjust the duration of a cart checkout session, an Administrator should:

• A. Update TTL Properties under Order Settings in Setup:TTL (Time To Live) properties determine the duration for which a session remains active. Adjusting these settings can extend or shorten the checkout session duration.
• C. Update the CheckoutTimeToLive property on a Webstore:This directly affects how long a checkout session remains active before timing out, ensuring that customers have adequate time to complete their purchases.

The standard B2B Main Checkout Flow template includes sub-flows forShipping Method (A),Billing Address (B), andTaxes (E). These sub-flows are integral to the checkout process, ensuring that shipping, billing, and tax calculations are handled efficiently and accurately during the checkout procedure.

To resolve the issue where a Buyer Manager cannot review the activity of other users due to an error message, the administrator shouldD. Verify Membership by Profile under Administration in Experience Builder. This ensures that the user has the appropriate access and membership settings to participate in the B2B Commerce experience and perform their role effectively.

To configure the store to use a new payment gateway, an Administrator needs toUpdate the payment gateway settings on the Payment and Billing subflow (A). This involves configuring the new gateway's details and parameters within the relevant settings, ensuring that the store's payment processing is correctly aligned with the new gateway.

If a second administrator did not receive the welcome email for B2B Commerce, they can still access the store without changing the setup byLogging in from the Contact page in the Commerce app (C). This method allows administrators with existing Salesforce credentials to access the B2B Commerce environment directly through the Commerce app, bypassing the need for a welcome email. Additionally,Resetting the user's password from Setup and having the user login again (E)is a common workaround for access issues. This approach ensures that the user can reset their password and gain access to the store without relying on the initial welcome email. Checking Debug Logs (A), Enabling Guest Access in Experience Builder (B), and Logging in using the link in the More Information section of the Store page (D) are not standard practices for this particular scenario.

To improve search engine ranking and awareness, an Administrator should focus onadding CMS Content to Store Pages (B)andadding Meta Tags to Store Pages (C). CMS content can enhance the relevance and richness of store pages, making them more attractive to search engines. Meta tags, including titles and descriptions, play a crucial role in search engine optimization by providing search engines with essential information about the page content.

By enabling Commerce in Setup, the object added to the data model isB. Store. The Store object is a fundamental component of Salesforce B2B Commerce, representing the digital storefront where products and services are offered to customers. It serves as the central entity around which various commerce functionalities are configured and managed.

After cloning and saving the out-of-the-box checkout flow template, the next step that needs to be done before it can be used isA. Activate the flow. Activation makes the flow available for use, enabling it to be triggered as part of the checkout process in the B2B Commerce store.

As part of the Store setup wizard, the remaining steps the Administrator must complete include:

• B. Assign Price Books to a store:This ensures that the correct pricing is applied to products within the store.
• E. Configure checkout flow:This involves setting up the steps and processes that customers will go through during checkout, including payment and shipping options.

Completing these steps ensures that the store is fully functional and ready for deployment, providing a seamless shopping experience for customers.

To provide product-related information, an administrator can use:

• A. Document:This could include product manuals, specifications, or any other document that provides detailed information about the product.
• D. Image:High-quality images can be used to visually represent the product, its usage, or any specific features, contributing to a better understanding of the product for the buyer.

These content types are instrumental in delivering comprehensive product information, enhancing the buyer's journey by providing all necessary details to make an informed purchase decision.

For a user in the storefront to review carts within the same account, they would need theC. Buyer Managerpermission set. This permission set grants users the ability to manage andreview orders and carts for their account, enabling oversight and control over purchasing activities within the organization.

To set up Tiered Pricing for a product, an administrator needs to configureA. Price Adjustment Schedules. This functionality allows for the creation of pricing tiers that apply different discounts based on the quantity of items purchased, enabling volume-based pricing strategies.

The behavior where a customer sees a price not associated with their buyer group could be due to:

• A. A price book is associated with the default store buyer group:This means that the pricing seen by the customer might be coming from a price book intended for a broader audience rather than a specific buyer group, leading to the observed discrepancy.

Addressing this requires reviewing and adjusting the price book associations to ensure they align with the intended buyer groups and their respective pricing agreements.

To utilize the tax data provided in a CSV file for flat tax rates per country and region, the Administrator should:

• B. Use Data Loader to import the CSV file to the Cart Tax object:Data Loader is a client application for the bulk import or export of data. Using it to import theCSV file into the Cart Tax object allows for the application of the specified tax rates during checkout based on the country and region.
• C. Use the Import feature in the Commerce App to load the tax data:The Commerce App's import feature can facilitate the bulk upload of tax rates directly into the system, ensuring that the correct tax rates are applied during transactions based on the specified criteria.

To update product images for a large number of products, the Administrator should use:

• B. Data Loader:This tool allows for the bulk updating of records in Salesforce, including product images. By preparing a CSV file with the updated image paths and using Data Loader, the Administrator can efficiently update the images for all relevant products across all stores in the org.

If search filters are not visible on the Category Detail page when viewing the storefront in Spanish, it could be due toThe picklist value's translations not being completed in Translation Workbench (C). The Translation Workbench in Salesforce allows Administrators to provide translations for various UI elements, including picklist values used in search filters. If these translations are incomplete or missing, the filters may not display correctly in the specified language. This issue highlights the importance of comprehensive translation efforts to ensure aseamless multilingual user experience. Browser translation issues (A), site page variations (B), and untranslated category data (D) can also affect localization, but the visibility of search filters is directly tied to the completeness of translations in the Translation Workbench.

To enable an existing Account for the storefront and checkout, the Administrator shouldA. Assign the Account to the appropriate Buyer Group, ensuring the account is associated with the correct group for product access and pricing, andC. Add Shipping and Billing Addresses to the Contact Point Address object, which is necessary for processing orders and shipping products.

To create personalized experiences for different groups of buyers, an Administrator can use the following criteria types to create audiences for a component on a Store page:

• B. Permission Set:This allows for content personalization based on the permissions granted to the user, enabling targeted content delivery.
• C. Profile:Users with different profiles can be presented with tailored content, ensuring relevance and enhancing the user experience.
• E. User's Location:Personalizing content based on the user's geographical location can significantly improve relevance and engagement.