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Salesforce ADM-201 Salesforce Certified Administrator (SU21) Exam Practice Test

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Total 372 questions

Salesforce Certified Administrator (SU21) Questions and Answers

Question 1

Ursa Major Solar is setting up case assignment rules.

What are two places where the cases can be assigned? Choose 2 answers

Options:

A.

User

B.

Profile

C.

Queue

D.

Contact

Question 2

Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

Options:

A.

Contract

B.

Request

C.

Case

D.

Account

E.

Ticket

Question 3

Ursa Major Solar (UMS) is using the workflow field update.

Which two actions can UMS complete with this feature?

Choose 2 answers

Options:

A.

Modify the record type of a record.

B.

Update the value of a field on a child object.

C.

Apply a specific value to a field.

D.

Choose a formula field for a field update.

Question 4

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.

What flow element should the administrator add?

Options:

A.

Assignment

B.

Create Records

C.

Get Records

D.

Update Records

Question 5

What are two considerations an administrator should keep in mind when working with Salesforce objects?

Choose 2 answers

Options:

A.

A new standard object can be created.

B.

Custom and standard objects have standard fields.

C.

Standard objects are included with Salesforce.

D.

Only standard objects support master-detail relationships.

Question 6

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Options:

A.

Change the Case Priority.

B.

Re-open the Case.

C.

Re-assign the Case.

D.

Send email notifications.

Question 7

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

Options:

A.

Use the native feature in the Flow Builder.

B.

Review debug logs with the flow logging level.

C.

View the setup audit trail and review for errors.

D.

Set up email logs and review the send error logs.

Question 8

What is the maximum number of objects that can be added to a custom report type?

Options:

A.

Two as long as the objects have associations

B.

One as long as the object has a master -child relationship

C.

Unlimited as long as the objects have associations

D.

Four as long as the objects have associations

Question 9

The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.

Which two Items should the administrator do to make sure these values are populated?

Choose 2 answers

Options:

A.

Map the pickilst field on the Lead to the Contact.

B.

Set the pickilst field to be required on the Lead object.

C.

Update the picklist value with a validation rule.

D.

Create a custom picklist field on Contact.

Question 10

Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.

Which two strategies should a system administrator use to improve community performance?

Choose 2 answers

Options:

A.

Grant super user access to appropriate external users

B.

Use sharing sets

C.

Delete the Executive and Manager roles

D.

Create a new custom partner profile

Question 11

The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

What should the administrator use to fulfill the requirement?

Options:

A.

Delegated Approver

B.

Approval History Related List

C.

Delegated Administrator

D.

Two-Step Approval Process

Question 12

Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have

a streamlined solutions to update the shipping address on selected orders associated with an account

when the shipping address is changed on the account.

How should the administrator deliver this requirement?

Options:

A.

An autolaunched flow on the order page that updates all open orders shipping addresses whenever

the account shipping addresses changes.

B.

An autolaunched flow on the account page that updates all open orders shipping addresses whenever

the account shipping addresses changes.

C.

A screen flow on the order page that lets the reps choose the updated account shipping address in

all open associated orders

D.

A screen flow on the account page that lets the reps choose the updated account shipping address in

all open associated orders

Question 13

Cloud Kicks Is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Options:

A.

Geofence

B.

Geolocation

C.

External lookup

D.

Custom address

Question 14

The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?

Options:

A.

Users' profile requires permission to the account object.

B.

Users' profile requires a sharing rule for accounts.

C.

Users' roles are low on the Role hierarchy.

D.

Organization-wide defaults are set to private.

Question 15

Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.

How should an administrator allow access to the community?

Options:

A.

Use the community's guest user profile

B.

Use Linkedin or Facebook as authentication providers

C.

Create a custom community profile

D.

Set up self-registration for the community

Question 16

How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Options:

A.

Create a dashboard to run as a specified user.

B.

Create a dashboard for all opportunities in the region.

C.

Create a dashboard with multiple components.

D.

Create a dashboard to run as the logged -In user.

Question 17

Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.

How should an administrator grant proper access to the supervisors?

Options:

A.

Assign a permission set with the edit permission on Contact to the supervisors that need it.

B.

Update the supervisor profile with edit permission on Contact.

C.

Create a sharing rule to grant read/write access on Contact to the supervisor role.

D.

Change the supervisor users profiles to be sales rep.

Question 18

Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search.

What option should the administrator adjust to fully restrict access?

Options:

A.

App permissions and search terms

B.

Record settings and search index

C.

Page layouts and field-level security

D.

Permissions and tab visibility

Question 19

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?

Choose 3 answers

Options:

A.

Click the Undo button or the Cancel button.

B.

Restore from the recycle bin within 1 5 days.

C.

From the Fields palette, drag the field into the same position.

D.

Clone the layout from a different profile and use Save As.

E.

Restore original page layout from a sandbox.

Question 20

A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created?

Choose 2 answers

Options:

A.

Account

B.

Campaign

C.

Case

D.

Contact

Question 21

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record.

How should an administrator ensure this requirement?

Options:

A.

Make the field universally required.

B.

Define an approval process for the field.

C.

Require the field on the record type.

D.

Create a Process Builder to set the field.

Question 22

AW Computing would like to improve its Case Lightning record page by including:

• A filtered component to display a message in bold font when a Case is saved as a critical record type.

• A quick way to update the Account status from the Case layout.

Which two components should an administrator use to satisfy these requests?

Choose 2 answers

Options:

A.

Record detail

B.

Related record

C.

Rich text

D.

Related list

Question 23

Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.

Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

Options:

A.

Create ownership-based sharing rules

B.

Create a new account type to separate both teams.

C.

Change the new team role to be outside the company hierarchy.

D.

Change organization-wide default on account to private.

Question 24

Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity

What should the sales representative do to ensure the marketing team can access the opportunity?

Options:

A.

Manually share the record with the public group.

B.

Add the public group to the opportunity team.

C.

Change the opportunity owner to the public group.

D.

Add the public group to an opportunity queue.

Question 25

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Options:

A.

Each contact may or may NOT have a related account.

B.

Each contact must have a related account.

C.

Each account may or may NOT have related contacts.

D.

Each account must NOT have related contacts.

Question 26

The administrator at DreamHouse Realty added an email quick action to the Case page layout and Is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Options:

A.

Email-to-Case

B.

Email Notifications

C.

Email Alerts

D.

Email Templates

Question 27

Northern Trail Outfitters Is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.

How should an administrator fulfill this request.

Options:

A.

Organization-wide defaults

B.

Permission sets

C.

Marketing user checkbox

D.

Field-level security

Question 28

A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion.

When using the Lead conversion process, which two records can be created?

Choose 2 answers

Options:

A.

Campaign

B.

Contact

C.

Account

D.

Case

Question 29

After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.

Which three questions should the administrator ask to research this issue?

Choose 3 answers

Options:

A.

Have the owners of the records been frozen?

B.

Do owners of all records have Roles and correct Territory Assignments?

C.

Do the records the sales managers expect to see match the filter criteria?

D.

Are records currently being shared with the sales manager?

E.

Did the sales manager start from a copy or done of an existing report?

Question 30

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Options:

A.

Key Deals component on the homepage

B.

Set up Big Deal Alerts for the amount.

C.

Enable Opportunity Update Reminders.

D.

Opportunity warnings in Kanban View

Question 31

A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.

Which Salesforce data tool will meet this request?

Options:

A.

Mass Transfer Records

B.

Data Import Wizard

C.

Data Loader

D.

Mass Create Records

Question 32

Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Accounts?

Options:

A.

Shipments should have a lookup to Account.

B.

Shipments should have a master detail to Accounts.

C.

Accounts should have a master detail to Shipments.

D.

Accounts should have a lookup to Shipments.

Question 33

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.

Which feature should an administrator use to implement this request?

Options:

A.

Process Builder

B.

Validation Rule

C.

Workflow Rule

D.

Quick Action

Question 34

Which three items are available in the mobile navigation menu?

Choose 3 answers

Options:

A.

Chatter

B.

Lightning Home Page

C.

Lightning App Pages

D.

Dashboards

E.

Utility Bar

Question 35

Which set of small and large data backup methods are available in native Salesforce

Options:

A.

Mass Exports, Weekly Data Export Service, and Data Loader Exports

B.

Report Exports, Weekly Data Export Service, and Data Loader Exports

C.

Dashboard Exports, Report Exports, and Weekly Data Export Service

D.

Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator

Question 36

Universal Containers (UC) puts a priority on this confidentially of their customers. UC ...............

Which Contact sharing setting should an Administrator configure to meet this request?

Options:

A.

Controlled by parent

B.

Public Read/Write

C.

Public Read Only

D.

Private

Question 37

An administrator needs to store the ID of a record type for later use in a flow.

Which kind of variable should the administrator use?

Options:

A.

Record variable

B.

Boolean variable

C.

Text variable

D.

ID variable

Question 38

Which three objects can be added as Campaigns Members? Choose 3 answers

Options:

A.

Contacts

B.

Leads

C.

Accounts

D.

Person Account

E.

Individuals

Question 39

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and

another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and

support users and the partner account layout to the partner management team.

What should the administrator configure to meet this requirement?

Options:

A.

Grant create, read, edit, and delete access to customer accounts on the partner team profile.

B.

Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

C.

Create one record type for customer accounts and one record type for partner accounts.

D.

Add members of the partner management team to the default Account team for the customer accounts.

Question 40

Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.

USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.

What should the administrator do to meet this goal?

Options:

A.

Inform the user to manually enter the meeting details in the account comments.

B.

Add a new value to the type field on tasks used for accounts, contacts, and opportunities.

C.

Add a new value to the type field on accounts, contacts, and opportunities.

D.

Inform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities.

Question 41

Ursa Major wants to add charts to a Salesforce dashboard.

What are three standard chart types that are available?

Choose 3 answers

Options:

A.

Venn Diagram

B.

Bar charts

C.

Tables

D.

Heat maps

E.

Gauge charts

Question 42

An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.

How can these be configured?

Options:

A.

Create a dashboard with multiple components.

B.

Create 3 dashboard to run as 3 specified user,

C.

Create a dashboard for all opportunites in the region

D.

Create a dashboard to run as the logged-in user.

Question 43

DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.

What should the administrator configure to meet this requirement?

Options:

A.

Create a new approval process.

B.

Create a new Opportunity product.

C.

Create a quick action.

D.

Create a new sales process.

Question 44

Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os)

* 60,000 Accounts ?

* 20,000 Contacts Calculator

* 10,000 Opportunities . .

* 5,000 Conference custom object records

What two considerations should be kept in mind when using the Data Import Wizard?

Choose 2 answers

Options:

A.

Opportunities need to be uploaded with a different tool.

B.

Custom Objects need to be uploaded with a different tool.

C.

There is a limit of 10,000 records that can be uploaded at once.

D.

There is a limit of 50,000 records that can be uploaded at once.

Question 45

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Options:

A.

Mass Transfer Tool

B.

Data Import Wizard

C.

Data Loader

D.

Dataloader.io

Question 46

Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab?

Options:

A.

Object Permissions

B.

Tab Settings

C.

App Permissions

D.

Org-wide Defaults

Question 47

DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.

What should the administrator review to troubleshoot this request?

Options:

A.

Update the field-level security to view on fields that are updated in the process.

B.

Review the page layout to ensure the fields updated in the process are visible.

C.

Check if the user in the next approver is inactive or missing.

D.

Add a delegated approver for the next approver in the process.

Question 48

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.

How should the administrator address this issue?

Options:

A.

Use a fault connector and display a screen with text explaining what went wrong and how to correct it.

B.

Remove validation rules so that the users are able to proceed without complete records.

C.

Create a permission set to allow users to bypass the error.

D.

Uncheck the End User Flow Errors box in Setup.

Question 49

What should an administrator consider when setting up Case Feed?

Options:

A.

Case Feed replaces the standard case detail page by default.

B.

Chatter Feed tracking must be enabled for the case object.

C.

Case Feed requires the Service Cloud User feature license.

D.

The Use Case Feed permission is automatically active for all profiles

Question 50

Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.

What is the explanation for the discrepancy in the reports?

Options:

A.

Sales Rep B needs to be assigned to the Sales Rep queue.

B.

Sales Rep B needs to be assigned to the Sales Rep role.

C.

Sales Rep B needs to be assigned to the Sales Rep profile.

D.

Sales Rep B needs to be assigned to the Sales Rep permission set.

Question 51

The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to Audited', they would like the system to automatically update the Audited Date field on the account with today's date.

Which tool should the administrator use to complete this automation?

Options:

A.

Flow Builder

B.

Approval Process

C.

Formula Field

D.

Validation Rule

Question 52

What will happen when a user attempts to log In to Salesforce from an IP address that is

outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Options:

A.

The user will be able to log in without activating the computer.

B.

The user will be able to log in after answering a security question.

C.

The user will not be able to log In at all.

D.

The user will be able to log in after the computer is activated.

Question 53

An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set.

Which feature should the administrator enable to meet this requirement?

Options:

A.

Knowledge Management

B.

Omni-Channel

C.

Escalation Rules

D.

Territory Management

Question 54

Ursa Major Solar wants to customize Activities (tasks and events). What are three types of customization that occur? Choose 3 answers

Options:

A.

Assignment Rules

B.

Field Tracking

C.

Workflow Rules

D.

validation Rules

E.

Custom Fields

Question 55

Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.

Which tool should the administrator utilize to accomplish this task?

Options:

A.

AppExchange package

B.

Data Loader

C.

Data Import Wizard

D.

Bulk Data Load Jobs

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Total 372 questions