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Salesforce ADM-201 Salesforce Certified Administrator (WI22) Exam Practice Test

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Total 212 questions

Salesforce Certified Administrator (WI22) Questions and Answers

Question 1

What are three Setting an administrator should configure to make it easy for approvers to

respond to approval requests?

Choose 3 Answers.

Options:

A.

Update the organizations chatter setting to allow approvals.

B.

Enable the organizations Email approval response setting.

C.

Specify initial submission actions within the approval process.

D.

Add the Items to approve component to the approvers home page.

E.

Create a flow to automatically approve all records.

Question 2

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants

to share all cross-sell opportunities with a team of subject matter experts in their organisation. The

company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Options:

A.

Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

B.

Change the organisation-wide default for opportunity from private to public Read/Write to open

up access for subject matter experts.

C.

Enable territory management, assign the subject matter experts to the same territory, and give

them access to the records with manual sharing.

D.

Create a new role for the subject matter experts and give them access to the records with the

owner-based sharing rule

Question 3

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed

lost.

How should an administrator configure this requirement?

Options:

A.

Select the requirement checkbox next to the loss reason field on the page layout.

B.

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

C.

Check the required checkbox on the Loss Reason field in Object Manger.

D.

Configure a workflow rule to display an error if Loss Reason is blank

Question 4

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Options:

A.

Geolocation

B.

Geofence

C.

Custom address

D.

External lookup

Question 5

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with

just the product team.

How should the administrator leverage Salesforce to help the team collaborate?

Options:

A.

Use Quick Actions to log communication.

B.

Configure a Chatter Public Group.

C.

Create a Chatter Private Group.

D.

Add Activity History to document tasks.

Question 6

The DreamHouse Realty team has a master-detail relationship set up with open house as the

parent object and visitors as the child object.

What type of field should the administrator add to the open house object to track number of visitors?

Options:

A.

Roll-up Summary.

B.

Multi-select Picklist

C.

Cross-object formula

D.

Indirect lookup

Question 7

An administrator at Cloud Kicks is building a flow that needs to search for records that meet

certain conditions and store values from those records in variable for use later in the flow.

What flow element should the administrator add?

Options:

A.

Assignment

B.

Get Records

C.

Create Records

D.

Update Records

Question 8

DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

Options:

A.

Web-to-Case

B.

Case Escalation

C.

Case Queues

D.

Email-to-Case

Question 9

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Options:

A.

Process Builder

B.

Approval Process

C.

Outbound Message

D.

Flow Builder

Question 10

Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement

committee wants to post updates while restricting other employees from posting.

What should the administrator create to meet this request?

Options:

A.

Chatter Stream.

B.

Chatter Broadcast Group

C.

Chatter Recommendations.

D.

Chatter Unlisted Group

Question 11

An administrator at Ursa Major Solar needs to send information to an external accounting system

What workflow action should the administrator use to accomplish this?

Options:

A.

Assign Task

B.

Outbound Message

C.

Create Record

D.

Custom Notification

Question 12

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

Options:

A.

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

B.

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that

meets the requirements.

C.

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

D.

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

Question 13

Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce

uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many

are available.

Options:

A.

Search for licenses types in setup.

B.

User Licenses Related List in Company information.

C.

User Management settings in setup.

D.

Usage based entitlement related list in company information.

Question 14

Cloud Kicks has asked the administrator to test a new screen flow that create contacts.

What are two key components of testing the flow?

Choose 2 answers

Options:

A.

Set Up a flow interview to test the flow.

B.

Run the flow using it to create contacts.

C.

Use Debug to test the flow in Flow Builder.

D.

Test the flow in a sandbox.

Question 15

An administrator Creates a custom text area field on the Account object and adds it to the service

team's page layout. The services team manager loves the addition of this field and wants it to appear

in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?

Options:

A.

Create a new page layout and a new section titled highlights panel.

B.

In the Account object manager, create a custom compact layout.

C.

From the page layout editor, drag the field to the highlights panel.

D.

Make the field required and move it to the top of the page.

Question 16

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to

move forward Win unable to enter previous stage.

Which three options should the administrator use to address this need?

Choose Three answers

Options:

A.

Enable guided selling.

B.

Use Validation Rules.

C.

Configure Opportunity Path.

D.

Use Flow to mark fields required.

E.

Mark fields required on the page layout.

Question 17

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

Options:

A.

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100

billion.

B.

Build a scheduled report displaying Account with Account revenue that is negative or greater

than 100 billion.

C.

Make the Account Revenue field required on the page layout.

D.

Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

Question 18

An administrator gets a rush request from Human Resources to remove a user’s access to

Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?

Options:

A.

Freeze the user to prevent them from logging in while removing them from being referenced in the

Direct Manager field.

B.

Deactivate the user and delete any records where they are referenced in the Direct Manager field.

C.

Change the user’s profile to read-only while removing them from being referenced in the Direct

Manager Field.

D.

Delete the user and leave all records where they referenced in the Direct Manager Field without

changes.

Question 19

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?

Options:

A.

Assignment Rules.

B.

Business Hours.

C.

Case Queues

D.

Escalation Rules

Question 20

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Options:

A.

Assignment Rule

B.

Case Escalation Rule

C.

Omni-Channel Supervisor

D.

Formula Field

Question 21

The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers

Options:

A.

Only one theme can be active at a time, and a theme applies to the entire org.

B.

Themes apply to salesforce classic and to the salesforce mobile app.

C.

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

D.

Chatter external users see the built-in Lightning theme only.

Question 22

AW Computing would like to improve its Case Lightning record page by including:

• A filtered component to display a message in bold font when a case is saved as acriticalrecord

type.

• A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests?

Choose 2 Answers

Options:

A.

Related List

B.

Related Record

C.

Record details

D.

Rich text

Question 23

Users have noticed that when they click on a report in a dashboard to view the report details, the

values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur?

Choose 2 answers

Options:

A.

The report needs to be refreshed.

B.

The dashboard needs to be refreshed.

C.

The current user does not have access to the report folder.

D.

The running dashboard user and viewer have different permissions.

Question 24

How should an administrator support this request?

Options:

A.

Use process builder to capture the daily average on each opportunity.

B.

Add Formula Fields to track Stages on each Opportunity.

C.

Run the Opportunity Stage Duration report.

D.

Refresh weekly reporting snapshots for Closed Opportunities.

Question 25

Cloud kicks intends to protect with backups by using the data by using the data export

Service.

Which two considerations should the administrator remember when Scheduling the export?

Choose 2 Answers.

Options:

A.

Metadata Backups are limited a sandbox refresh intervals.

B.

Data Backups are limited to weekly or monthly intervals.

C.

Data export service should be run from a sandbox.

D.

Metadata backups must be run via a separate process.

Question 26

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should

be restricted from deleting any records.

What should the administrator do to meet this requirement?

Options:

A.

Assign the standard System Administrator profile to the analytical user.

B.

Give the user View all access and assign them to the highest role in the role hierarchy.

C.

Create and assign a custom profile with delete access removed for each object.

D.

Create and assign a permission set that includes Read, Create, and Edit access

Question 27

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

Options:

A.

Sharing set

B.

Role hierarchy

C.

Profiles

D.

Sharing rules

Question 28

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Options:

A.

Activate the critical update in a sandbox.

B.

Allow the critical update to auto-activate.

C.

Activate the critical update in production.

D.

Allow the critical update to auto-activate in a sandbox.

Question 29

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

Options:

A.

Campaign Hierarchy.

B.

Campaign Influence

C.

Map Custom Lead Fields

D.

List Email Activities

Question 30

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

Options:

A.

Process builder

B.

Task assignment

C.

Workflow rule

D.

Flow builder

Question 31

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services team

on the Lightning record page layout.

What should the administrator use to fulfil this request?

Options:

A.

Sharing settings

B.

Page Layout Assignment

C.

Component Visibility

D.

Record Type Assignment

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Total 212 questions