Activedumpsnet Logo
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity. Which of the following solutions would you suggest FIRST?
Create Guidance or Validation SmartTips
Onboarding Task to encourage users to complete the form
Create a Smart Walk-Thru to guide users through the process
Add a Resource to the Menu that provides additional details
To address incorrect form inputs and improve data integrity,Guidance or Validation SmartTipsare the most direct and effective solution to suggest first. Guidance SmartTips provide on-screen instructions for each field, while Validation SmartTips check user inputs against predefined rules (e.g., format, required fields) and display error messages if incorrect. This approach targets the root issue—user errors in specific fields—and provides real-time feedback to ensure accurate data entry.
The other options are less immediate:
Onboarding Task(B) is better for guiding users through a multi-step process, not form-specific errors.
Smart Walk-Thru(C) is useful for complex processes but may be overkill for a single form.
Resource in the Menu(D) requires users to seek help proactively, which is less effective than in-context guidance.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
“For forms with frequent user errors, Guidance SmartTips offer field-specific instructions, and Validation SmartTips enforce correct inputs, improving data integrity directly at the point of entry.”
The courseGetting Started with Building WalkMe Solutionsadvises:
“Start with SmartTips for form-related issues, using Guidance to clarify field requirements and Validation to catch errors, as they provide targeted, real-time support.”
Option A, Guidance or Validation SmartTips, is the first solution to suggest.
What is the correct order of operations for determining if WalkMe content should appear on the page?
Segmentation > Web page loads > Individual item conditions
Web page loads > Segmentation > Individual item conditions
Start Points > Web page loads > Segmentation
Individual item conditions > Segmentation > Web page loads
WalkMe follows a specific sequence to determine whether content should appear on a page:
Web page loads: The page must load for WalkMe to initialize and evaluate content.
Segmentation: Segmentation rules (e.g., user role, behavior) determine if the content is relevant to the user.
Individual item conditions: Specific conditions for each content item (e.g., element visibility, URL rules) are checked to finalize display.
This order ensures that WalkMe efficiently evaluates global applicability before checking item-specific criteria, optimizing performance and relevance.
The other options are incorrect:
Option Areverses the order of page load and segmentation.
Option Cincludes Start Points, which are specific to Smart Walk-Thrus, not general content display.
Option Dplaces individual conditions first, which is illogical as the page must load first.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic):
“WalkMe content display follows this order: (1) Web page loads, initializing WalkMe; (2) Segmentation rules filter based on user attributes; (3) Individual item conditions, such as URL or element rules, determine final display.”
The courseGetting Started with Building WalkMe Solutionsexplains:
“The sequence for content display is web page load, followed by segmentation to target users, and then individual item conditions to confirm content relevance.”
Option B correctly outlines the order of operations.
Where would you go to open a support ticket with WalkMe’s technical experts?
WalkMe World Community
Insights
WalkMe Console
Admin Center
To open a support ticket with WalkMe’s technical experts, users should visit theWalkMe World Community, an online platform where customers can access support resources, submit tickets, and engage with WalkMe’s support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance.
The other options are incorrect:
Insights(B) is an analytics tool for tracking user behavior, not for support.
WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools.
Admin Center(D) manages account settings and permissions, not support tickets.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources):
“The WalkMe World Community is the primary platform for submitting support tickets to WalkMe’s technical experts, providing access to help articles and direct support.”
The courseGetting Started with Building WalkMe Solutionsstates:
“For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe’s support team.”
Option A, WalkMe World Community, is the correct place to open a support ticket.
Your product team released a new feature last month and would like to get end user feedback within Insights. Which of the options below is the best approach?
Create a Survey and place it in the WalkMe Menu.
Use a Shuttle linking to a Google Form with detailed questions.
Add a ShoutOut on the feature page that activates a WalkMe Survey with multiple questions.
Use a 3rd party survey tool and send it to your users in an automated email campaign.
To collect end user feedback within WalkMe Insights, the most effective approach is to use WalkMe’s native Survey tool, as it integrates directly with Insights for seamless data collection and analysis. Placing aShoutOut on the feature pagethat activates a WalkMe Survey with multiple questions ensures high visibility and context-specific engagement, as users are prompted to provide feedback while interacting with the new feature. This method leverages WalkMe’s analytics to track responses and correlate them with user behavior, providing actionable insights.
The other options are less optimal:
A Survey in the WalkMe Menu(A) is less targeted, as users may not proactively access it.
A Shuttle to a Google Form(B) lacks integration with Insights, making data analysis cumbersome.
A 3rd party survey tool via email(D) is disconnected from the feature context and WalkMe’s analytics.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant StudyGuide, Section 3.5: Surveys):
“WalkMe Surveys, when triggered by a ShoutOut on a relevant page, are ideal for collecting contextual feedback. Responses are tracked in Insights, enabling analysis of user sentiment and feature adoption.”
The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
“For feature-specific feedback, use a ShoutOut to launch a WalkMe Survey on the feature page. This ensures users provide input in context, with data seamlessly captured in Insights for analysis.”
Option C is the best approach for collecting feedback within Insights.
What does WalkMe’s UI Intelligence feature do?
It forces users to complete forms without assistance
It blocks users from entering incorrect data
It analyzes form interactions and provides actionable insights
It eliminates the need for data collection
WalkMe’sUI Intelligencefeatureanalyzes form interactions and provides actionable insightsby tracking how users engage with forms (e.g., fields skipped, errors made). This data, available in WalkMe Insights, helps organizations identify friction points, optimize form designs, and improve user completion rates, enhancing overall digital adoption.
The other options are incorrect:
Forcing form completion(A) is not a WalkMe function; it focuses on guidance.
Blocking incorrect data(B) is partially true for Validation SmartTips, but not UI Intelligence’s role.
Eliminating data collection(D) is false; UI Intelligence relies on data collection.
Extract from Official WalkMe Documentation:
Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.7: UI Intelligence):
“UI Intelligence analyzes user interactions with forms, providing insights into completion rates and errors to optimize form usability and user experience.”
The courseWalkMe Fundamentalsexplains:
“UI Intelligence delivers actionable insights by tracking form interactions, helping organizationsaddress user challenges and improve process efficiency.”
Option C accurately describes the UI Intelligence feature.
Which components should we consider mandatory for all Smart Walk-Thrus? Note: There are 2 correct answers to this question.
Start Points
Goals
Splits
Automation
All Smart Walk-Thrus require two mandatory components to function effectively:
Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).
Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.
The other options are not mandatory:
Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.
Automation(D) is an optional feature for automating user actions, not essential.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):
“Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes.”
The courseGetting Started with Building WalkMe Solutionsstates:
“Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process.”
Options A and B are the mandatory components.
What is the primary purpose of Digital Adoption?
To eliminate the need for employee training on new software
To increase the number of applications used in an organization
To reduce IT support teams by automating all processes
To ensure employees and customers use digital platforms and capabilities effectively
The primary purpose ofDigital Adoptionis toensure employees and customers use digital platforms and capabilities effectively, maximizing the value of software investments. Digital Adoption Platforms (DAPs) like WalkMe achieve this through guidance, analytics, and automation, helping users navigate and master digital tools to achieve business outcomes.
The other options are incorrect:
Eliminating training(A) is not realistic; DAPs support training, not replace it.
Increasing applications(B) is not the goal; it’s about effective use of existing tools.
Reducing IT support teams(C) is a secondary benefit, not the primary purpose.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):
“Digital Adoption aims to ensure that employees and customers effectively utilize digital platforms, enhancing productivity and user satisfaction through tools like DAPs.”
The courseWalkMe Fundamentalsstates:
“The core purpose of Digital Adoption is to enable effective use of digital tools by employees and customers, driving efficiency and value.”
Option D is the primary purpose of Digital Adoption.
When adding new users to an account on a platform, admins must select their permission levels. The company gets a lot of support tickets about users asking what each permission level means or asking to adjust permission levels because they were set up incorrectly. The company already has a help article that lists out all of the permission level definitions, but it isn’t used often. Which of these options would be the best solution to create with WalkMe?
ShoutOut every time admins begin adding a new user
Validation SmartTip
Smart Walk-Thru navigating users to the help Resource
Launcher next to the field that activates a Resource
The issue is that admins frequently submit support tickets due to confusion about permission levels, despite an existing help article. The best WalkMe solution is aLauncher next to the field that activates a Resource, which links directly to the help article. This approach provides context-sensitive access to the documentation exactly where admins need it—near the permission level field—encouraging its use and reducing support tickets without disrupting the workflow.
The other options are less effective:
ShoutOut every time admins add a user(A) is intrusive and not directly tied to the permission field.
Validation SmartTip(B) is for enforcing input rules, not linking to help content.
Smart Walk-Thru to the help Resource(C) is overly complex for simply accessing documentation.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):
“Launchers placed next to form fields can activate Resources, such as help articles, providing instant access to relevant documentation to reduce user errors and support tickets.”
The courseGetting Started with Building WalkMe Solutionsstates:
“For underutilized help content, place a Launcher near the relevant field to trigger a Resource,ensuring users access guidance in context to resolve confusion efficiently.”
Option D is the best solution to reduce support tickets by leveraging the existing help article.
You are building a WalkMe solution to help your users self-serve and prevent common support tickets from being opened repeatedly. You want to add guidance for the top three support tickets to a page on your website and make it stand out for the end user. What is the best solution to allow for quick and easy access?
Create a Survey to ask end users about their feedback.
Create a Mini Menu of content from the top three support tickets and place it next to the support ticket form.
Add it to your list of WalkMe content in the Menu.
Create a large ShoutOut to appear in the middle of the page each time the user visits the page.
To address common support tickets and promote self-service, aMini Menuplaced next to the support ticket form is the best solution. A Mini Menu is a compact, context-sensitive menu that provides quick access to relevant content, such as Smart Walk-Thrus or Resources for the top three support issues. Positioning it near the form ensures it’s highly visible and accessible when users are likely to need help, reducing ticket submissions by guiding users to solutions proactively.
The other options are less suitable:
A Survey(A) collects feedback but doesn’t provide guidance to prevent tickets.
Adding to the WalkMe Menu(C) is less targeted, as users must navigate to find content.
A large ShoutOut(D) is disruptive if shown repeatedly and less effective for ongoing self-service.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus):
“Mini Menus are ideal for delivering context-specific content, such as guidance for common issues, directly on a page. Place them near relevant elements, like a support form, to promote self-service and reduce support tickets.”
The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
“To address frequent support tickets, create a Mini Menu with targeted content and position it near the point of need, such as a ticket form, for quick user access and effective self-service.”
Option B, a Mini Menu next to the support ticket form, is the best solution.
In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment. How would you describe the status of this Shuttle?
Draft mode in Test
Archived in Production
Published to Production but has been modified
Published to Production
In the WalkMe Editor, afull green circlenext to a content item, such as a Shuttle, in the Production environment indicates that the item isPublished to Productionand is live for end users. This status confirms that the Shuttle has been successfully deployed without subsequent modifications or archiving.
The other options are incorrect:
Draft mode in Test(A) would show a different icon (e.g., gray or yellow) in the Test environment.
Archived in Production(B) would show an archived status, not a green circle.
Published but modified(C) would display a modified indicator, not a full green circle.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Status):
“A full green circle in the Production environment indicates that the content item, such as a Shuttle, is published and active for end users.”
The courseGetting Started with Building WalkMe Solutionsstates:
“Check the status icon in the Editor: a full green circle in Production means the content is live and published without pending changes.”
Option D correctly describes the Shuttle’s status.
When applying the WalkMe Lens to a real-world scenario, which of the following actions would help create impactful and effective solutions? Note: There are 2 correct answers to this question.
Identify the business’s goals and what they are trying to accomplish.
Ensure that WalkMe content is updated frequently.
Prioritize the aesthetic design of the WalkMe interface.
Examine the root cause of issues from the end user’s perspective.
The WalkMe Lens is a framework for designing solutions by analyzing problems and creating content that delivers value. Two key actions for impactful solutions are:
Identify the business’s goals and what they are trying to accomplish(A): Aligning WalkMe content with business objectives ensures solutions support strategic outcomes, such as increased adoption or reduced errors.
Examine the root cause of issues from the end user’s perspective(D): Understanding user pain points and behaviors helps create targeted content that addresses specific challenges effectively.
The other options are less relevant:
Ensure frequent updates(B) is a maintenance task, not a core part of solution design.
Prioritize aesthetic design(C) is secondary to functionality and user needs.
Extract from Official WalkMe Documentation:
Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.2: WalkMe Lens Framework):
“Applying the WalkMe Lens involves identifying business goals to align solutions with strategic objectives and analyzing user issues from their perspective to address root causes effectively.”
The courseGetting Started with Building WalkMe Solutionsexplains:
“Use the WalkMe Lens to create impactful content by focusing on business goals and understanding end-user challenges, ensuring solutions are both strategic and user-centric.”
Options A and D are the correct actions for effective solutions.
Which of the options below is a use case for when to use jQuery? Note: There are 3 correct answers to this question.
To redesign the entire layout of the WalkMe balloons.
If the WalkMe element selector algorithm is not consistently identifying your element.
To close the WalkMe menu and start an Onboarding task.
To grab a dynamic value from an on-screen element and incorporate it into a ShoutOut for a personalized experience.
To target a very specific element on your website.
jQuery is a powerful tool in WalkMe for advanced element targeting and dynamic interactions. The correct use cases are:
If the WalkMe element selector algorithm is not consistently identifying your element(B): jQuery selectors provide precise targeting when WalkMe’s default algorithm struggles with dynamic or complex elements.
To grab a dynamic value from an on-screen element and incorporate it into a ShoutOut for a personalized experience(D): jQuery can extract values (e.g., a username) for use in personalized content.
To target a very specific element on your website(E): jQuery allows fine-tuned selectors for elements with unique attributes or structures.
The other options are incorrect:
Redesigning the entire layout of WalkMe balloons(A) is done via Global/Local Design settings, not jQuery.
Closing the WalkMe menu and starting an Onboarding task(C) uses WalkMe’s native APIs or rules, not jQuery.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7: jQuery Selectors):
“Use jQuery in WalkMe to target specific elements when default selectors fail, extract dynamic values for personalization (e.g., in ShoutOuts), or address complex DOM structures requiring precise element identification.”
The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
“jQuery is essential for scenarios like inconsistent element detection, grabbing dynamic data for personalized content, or targeting unique elements with custom selectors.”
Options B, D, and E are valid jQuery use cases.
You have just created a few new pieces of content. Now, you are ready to view how they work together and see how they will look from the end user experience before you publish. Which feature will be best to do this?
Play multiple items
Preview
Play
Publish Settings
ThePreviewfeature in the WalkMe Editor allows Builders to simulate the end-user experience for multiple pieces of content before publishing. It shows how content (e.g., Smart Walk-Thrus, SmartTips, ShoutOuts) appears and interacts on the page, ensuring they work together seamlessly and look as intended from the user’s perspective.
The other options are incorrect:
Play multiple items(A) is not a standard WalkMe feature.
Play(C) typically refers to testing a single Smart Walk-Thru, not multiple content types.
Publish Settings(D) configure deployment options, not preview functionality.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
“The Preview feature enables Builders to test multiple pieces of content together, simulating the end-user experience to verify appearance and interactions before publishing.”
The courseGetting Started with Building WalkMe Solutionsexplains:
“Use Preview in the Editor to see how new content will look and function for end users, allowing you to test combinations of content without publishing.”
Option B, Preview, is the best feature for this purpose.
Your company has a reporting page with features that have always been available. They recently added the ability for users to create their own reports. Not everyone uses the reporting tools, but they want to announce the new report creation feature for those who do use it. They will use a ShoutOut for this and only want to show it to users who use the tool. Under the ShoutOut’s engagement tab, which auto-play option would be best?
Play according to a rule
Auto-play
Play once a day
Off (activate via a launcher)
To target a ShoutOut to users who actively use the reporting tools, the best approach is to use thePlay according to a ruleoption in the ShoutOut’s engagement tab. This allows Builders to define a segmentation rule (e.g., based on user behavior, such as having accessed the reporting page) to ensure the ShoutOut only appears to the relevant audience. This targeted approach avoids annoying non-users and maximizes the announcement’s effectiveness for the intended group.
The other options are less suitable:
Auto-play(B) displays the ShoutOut to all users on page load, regardless of their interaction with the reporting tools.
Play once a day(C) also lacks targeting and may show to irrelevant users.
Off (activate via a launcher)(D) requires manual user action, which may reduce visibility for the announcement.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):
“The ‘Play according to a rule’ option in the ShoutOut engagement tab allows targeting specific user segments based on behavior or attributes, ensuring relevant delivery of announcements.”
The courseGetting Started with Building WalkMe Solutionsexplains:
“For announcements like new feature releases to specific user groups, use ‘Play according to a rule’ to segment the audience, such as users who have interacted with a particular tool.”
Option A is the best auto-play option for this targeted ShoutOut.
What is the purpose of using the small ghost icon in the WalkMe Editor when customizing an invisible Launcher?
To add animations to the Launcher.
To adjust the size of the Launcher.
To change the Launcher’s shape.
To automatically make all colors of the Launcher transparent.
In the WalkMe Editor, the small ghost icon is a tool used when customizing Launchers to make them invisible by setting their colors to fully transparent. This feature is particularly useful for creating invisible Launchers that overlay and block interaction with specific UI elements without being visible to users. By clicking the ghost icon, the Launcher’s colors (background, border, etc.) are automatically set to transparent, ensuring it blends seamlessly into the webpage while still functioning as an interactive element.
The other options are incorrect:
Adding animations(A) is handled through other customization settings, not the ghost icon.
Adjusting the size(B) is done via resizing controls, not the ghost icon.
Changing the shape(C) is managed through shape settings, not transparency.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):
“The ghost icon in the WalkMe Editor’s Launcher customization panel sets all colors of the Launcher to fully transparent, creating an invisible Launcher. This is ideal for scenarios where the Launcher needs to block interaction with an underlying element without being visible.”
The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:
“To create an invisible Launcher, use the ghost icon to automatically apply transparency to all color settings, ensuring the Launcher is undetectable to users while maintaining its functionality.”
Option D correctly describes the purpose of the ghost icon.
Which of the following is the best use case for using Behavior Based Segmentation?
Make sure a Launcher only displays for Finance Team members.
Play a ShoutOut only to users who have already used a specific feature.
Display different SmartTips for users located in the United States and Italy.
Show a time-sensitive ShoutOut and Survey to all users.
Behavior Based Segmentation in WalkMe allows content to be targeted to users based on their past interactions with the platform, such as completing a Smart Walk-Thru, clicking a specific element, or using a particular feature. This is ideal for delivering personalized content to users who have demonstrated specific behaviors. Playing a ShoutOut only to users who have already used a specific feature (e.g., to gather feedback or promote advanced functionality) is a prime example of Behavior Based Segmentation, as it leverages user interaction history to tailor the experience.
The other options are better suited to other segmentation types:
Option A(Finance Team members) relies on User Role or Department segmentation, not behavior.
Option C(users in the US and Italy) uses Geographic Location segmentation.
Option D(all users) does not require segmentation, as it targets everyone.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation):
“Behavior Based Segmentation targets users based on their interactions with WalkMe content or website elements, such as completing a process or using a feature. This is useful for delivering tailored content, like ShoutOuts, to users with specific behavioral patterns.”
The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
“Use Behavior Based Segmentation to engage users who have performed specific actions, such astriggering a ShoutOut for users who have completed a feature-related Smart Walk-Thru, to enhance adoption or collect targeted feedback.”
Option B is the best use case for Behavior Based Segmentation.
When doing quality assurance and testing content, which of the options below should we be looking for? Note: There are 3 correct answers to this question.
Page load time is under ten seconds.
Content appears as expected.
Balloons are not blocking important site elements.
Smart Walk-Thru triggers work as expected.
The website’s background color matches the corporate branding.
Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:
Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.
Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.
Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.
The other options are incorrect:
Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.
Website’s background color matching corporate branding(E) is outside WalkMe’s scope, as it pertains to the website’s design.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
“During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience.”
The courseGetting Started with Building WalkMe Solutionsstates:
“QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably.”
Options B, C, and D are the correct aspects to focus on during QA.
Why is it recommended to disable the multi-language Manual Toggle when using the multi-language Auto-Toggle?
To ensure that the Manual Toggle is only available for administrators
Because Manual Toggle consumes more resources than Auto-Toggle
To prevent conflicts where the user's Manual Toggle choice overrides the Auto-Toggle settings
Because the Manual Toggle and Auto-Toggle can cause the page to refresh unexpectedly
WalkMe’s multi-language feature allows content to be displayed in different languages, with two toggle options: Auto-Toggle, which automatically selects the language based on user settings (e.g., browser or account preferences), and Manual Toggle, which lets users manually choose their language. When both toggles are enabled, a user’s manual language selection can override the Auto-Toggle’s automatic detection, leading to conflicts and inconsistent user experiences. Disabling the Manual Toggle ensures that the Auto-Toggle functions as intended, delivering content in the user’s preferred language without interference.
The other options are incorrect:
Option Ais wrong because the Manual Toggle is not restricted to administrators; it’s available to end users.
Option Bis misleading, as there’s no evidence that Manual Toggle consumes significantly more resources.
Option Dis incorrect, as neither toggle typically causes unexpected page refreshes.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support):
“When using Auto-Toggle for multi-language content, it is recommended to disable the Manual Toggle to avoid conflicts. Manual selections by users can override Auto-Toggle settings, leading to inconsistent language display.”
The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
“To ensure a seamless multi-language experience, disable the Manual Toggle when Auto-Toggle is active. This prevents user overrides that could disrupt the automatic language detection process.”
Option C correctly explains the recommendation to disable the Manual Toggle to prevent conflicts.