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PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Exam Practice Test

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Total 60 questions

ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 1

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

Options:

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

Question 2

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.

How should they change their funding model to support this?

Options:

A.

Switch 10 funding teams and value streams

B.

Switch to funding programmes and protects

C.

Provide additional funding lo development and operations

D.

Provide additional funding via the research and development budget

Question 3

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Options:

A.

Digital strategy

B.

Digital technology

C.

Digital transformation

D.

Digital business

Question 4

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Options:

A.

Management of threats and opportunities

B.

Improved use of automation

C.

Management of staff skills and competence

D.

Linked processes and practices to value creation

Question 5

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

Options:

A.

Encouraging digital technology opportunities

B.

Establishing a mantel intelligence culture

C.

Giving employees time for training and development

D.

Working with workflow and talent management

Question 6

Which statement is CORRECT about risk management in digital organizations?

Options:

A.

All the organization's slaveholders should contribute to risk assessment

B.

All risk management efforts should focus on assets owned by the organization

C.

All risk management should start by assessing the current state

D.

All risks could cause harm to the organization if they are not managed

Question 7

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

Options:

A.

Technology replacement modernization

B.

Uninterrupted delivery

C.

Sourcing strategy

D.

Organizational resilience

Question 8

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.

Which aspect of the service value system is the organization reviewing?

Options:

A.

Value

B.

Governance

C.

Opportunity

D.

Practices

Question 9

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

Options:

A.

The technology and resource costs of migrating to the cloud services

B.

The ongoing cost of maintaining and supporting the cloud services

C.

The estimated increase in revenue generated from sales of the new services

D.

The value that would be generated if the organization made a different investment

Question 10

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

Options:

A.

The organization will be able to utilize Innovative technology to develop software apps in faster times to market

B.

Shareholder will receive Improve dividends from increased proms without significant Investment

C.

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

D.

Healthcare professionals will be able to promote the services to healthcare users and reduce costs

Question 11

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

• The value streams for creating and maintaining digital services are clearly defined

• There is a need to improve how automation is used to create digital services

• The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

Options:

A.

The organization's approach to responding to threats

B.

The business case for organizational transformation

C.

The policies and practices for staff development and learning

D.

The activities and processes used for managing services

Question 12

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

Options:

A.

The innovation is low cost

B.

The innovation is essential for the a organization to survive

C.

The innovation will deliver significant benefit for the organization

D.

The innovation is low risk

Question 13

Which is the BEST description of the relationship between organization's products, services, and resources?

Options:

A.

An organization's services ate based on the organization's products

B.

An organization's products are required for the execution of an activity

C.

An organization's resources are combinations of the organization's products

D.

An organization's resources are combinations of the organization's services

Question 14

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

Options:

A.

Dis risk

B.

Engagement risk

C.

Cyber security risk

D.

innovation risk

Question 15

An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.

Which aspect of the customer journey does the organization also need to consider?

Options:

A.

Purpose

B.

Personas

C.

Current-state

D.

Touchpoints

Question 16

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

Options:

A.

Adopt a short-term Increase in the pricing and margins

B.

Adjust competitive prices for the market and competition

C.

Ensure service costs are clear to the consumers to help regulate prices

D.

Establish long-term contracts with fixed prices to help secure future Income

Question 17

Which is NOT an essential consideration when developing a digital strategy?

Options:

A.

Understanding which systems will form die digital technology programme

B.

Understanding emerging technologies Hal could affect the organization

C.

Understanding how to identify potential opportunities

D.

Understanding the risks involved with digital opportunities

Question 18

Which describes business strategy?

Options:

A.

A means of defining and communicating how an organization intends to achieve its goals

B.

A way to stay relevant to customer needs or market dynamics as they change

C.

A description of how the organization should be configured to provide value to customers

D.

A model to define how the organization will be run

Page: 1 / 6
Total 60 questions