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Pegasystems PEGACPSA23V1 Certified Pega System Architect 23 Exam Practice Test

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Total 254 questions

Certified Pega System Architect 23 Questions and Answers

Question 1

Which two configuration steps must be performed together to record a unit test for automated testing? (Choose Two)

Options:

A.

Add a test case to the Automated Testing landing page.

B.

Select a ruleset that is configured to store the results of the test.

C.

Select a ruleset that is configured to store automated test cases.

D.

Add an assertion to define an expected result.

Question 2

In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement?

Options:

A.

Specify a skin in the application rule.

B.

Apply styles to the screen layout.

C.

Use the Live Ul tool to select the skin rule.

D.

Specify a skin in the harness rule.

Question 3

You are building a form that contains a list of courses. Users will select the courses in which they want to enroll. Which two tasks must take place in Designer Studio? (Choose Two)

Options:

A.

Enable section editing and configure the selection check box by removing the caption.

B.

Create a field group list property and make the property a data reference.

C.

Configure the view in Run mode and change the order of the columns in the view.

D.

Edit the field group list property and set data access to copy data from a data page.

Question 4

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

Options:

A.

Add an Approve/Reject step to test the card type.

B.

Add a card type true/false field to a user view.

C.

Add a custom condition to start the process by testing the card type.

D.

Add a validation condition to the card type for continued processing.

Question 5

What two pieces of information comprise a data element? (Choose Two)

Options:

A.

The name of the referencing user view

B.

The name of the data element

C.

The name of the clipboard page

D.

The value of the data element

Question 6

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options.

Which work item do you create in Agile Workbench to address this issue?

Options:

A.

User Story

B.

Bug

C.

Feedback

D.

Status

Question 7

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

Question # 7

The business requirement changes to allow the parent case to continue independently of the child case processes.

How do you configure the Wait step for this requirement?

Options:

A.

Configure the step to continue the parent case when the child cases reach the payment pending review status.

B.

Configure the step to continue the parent case when the child cases reach auditor approval.

C.

Configure the step so that only one child case must be resolved before the parent case can continue.

D.

Configure the step so that users can continue with the parent case process regardless of child case status.

Question 8

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

Options:

A.

Urgency value remains at 100, but other service level processing continues.

B.

Urgency value continues to increment as configured.

C.

Service level processing is halted until the assignment is completed.

D.

The user is notified that the maximum urgency has been reached.

Question 9

Which three statements are true about DevOps practices in pega priority. (Choose three)

Options:

A.

Intermittent delivery is preferred to help plan predictable releases

B.

Acceptance criteria helps to focus customer-centric deployment

C.

Pega can integrate third-party DevOps tools to promote flexibility

D.

DevOps promotes larger releases in shorter development cycles

E.

Tests are run before publishing changes to ensure compatibility

Question 10

An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

Options:

A.

Add each vehicle claim as a child case of the accident claim.

B.

Add a manual approval step to the accident claim case.

C.

Add an optional process to pause the accident case until the vehicle claims are paid.

D.

Add a wait step to the accident claim case to wait until ail vehicle claims have a status of Resolved.

Question 11

How do you propagate data to a new child case in Pega Express?

Options:

A.

Configure a data page to copy specified properties.

B.

Configure a case calculation to copy specified properties.

C.

Configure the Update Case shape to copy specified properties.

D.

Configure the Create Case shape to copy specified properties.

Question 12

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action. How do you implement a solution?

Options:

A.

Do nothing. The pre-processing data transform is only called once for each assignment.

B.

Make sure that the flow action does not have the highest likelihood since it will always be invoked.

C.

Configure the data transform as post-processing instead of pre-processing.

D.

Add logic to the pre-processing data transform to test if values were already initiated.

Question 13

You are developing a Visa case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment.

Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.

How do you configure a case type to achieve the required behavior?

Options:

A.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.

B.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

C.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

D.

Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Question 14

What are the minimum components of a user interface (Ul) action set?

Options:

A.

Two actions and one event

B.

One action and one event

C.

One action, one event, and one condition

D.

One action and one condition

Question 15

To process an employee retirement package, the system requires approvals from the supervising manager, and the …

How do you implement the requirements so that each approver can work independently?

Options:

A.

Create an approval step with cascading approval.

B.

Create business logic to route the assignment to the different approvers.

C.

Create three parallel processes with approval steps.

D.

Route the assignment to a work queue to which all three roles have access.

Question 16

Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)

Options:

A.

A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule and interview. Students without qualifying test scores receives a rejection email.

B.

A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information the catering company sends a confirmation email.

C.

An application requires customer to select the type of request in a drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

D.

A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

Question 17

In which scenario is it appropriate to use a layout group?

Options:

A.

A view displays four columns when viewed on a tablet and two columns on a mobile device.

B.

A view displays a table with course information, including a description, duration, and cost.

C.

A view displays a text field if the user selects a checkbox to opt in to provide feedback.

D.

A view displays address, contact, and payment information in a series of tabs.

Question 18

On the case Designer, which two components can users tag with a Minimum Lovable Product (MLP) release for project sizing purposes? (Choose two.)

Options:

A.

A User Mobile App channel

B.

An external system of record (SOR)

C.

An automation

D.

An approval decision

Question 19

A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down.You configure Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step?

Options:

A.

Name of submitter is same

B.

Issue type is same

C.

Department is same

D.

Office location is same

Question 20

A customer wants to copy the contents of a previous order to their current order. What rule type do you use to copy the order contents?

Options:

A.

Data page

B.

Data transform

C.

Declare expression

D.

Function

Question 21

Which requirement is best implemented by using a Wait step in a case?

Options:

A.

You must pause a case until a user uploads a signed document.

B.

You cannot proceed in an expense report until a manager approves the request.

C.

You cannot complete a purchase case on a website unless you complete a new account subcase.

D.

You need to send an email after a user completes a form.

Question 22

You are testing an airline reservation case type that does not yet have a UI configured. You need to verify that changing the Purchase Insurance field in the Clipboard updates the TotalCost field.

In which category of the Clipboard tools would you expect to find the Purchase Insurance field?

Options:

A.

Linked Property Pages

B.

User Pages

C.

Data Pages

D.

System Pages

Question 23

In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

Options:

A.

The process

B.

The stage

C.

The case type

D.

The step

Question 24

Which two conditions do you test with a unit test? (Choose Two)

Options:

A.

A data page populates without any errors.

B.

A property value is set correctly by a data transform.

C.

An application displays user views for 20 users within three seconds.

D.

An application is successfully migrated to a test system.

Question 25

In a Credit Card Payment case type, you want to set the yearly fee to USD 75.

How do you set the Yearly fee field?

Options:

A.

In the Data initialization page, set tine Yearly fee field to 75.

B.

Configure field validation on the Yearly fee field.

C.

Configure the Yearly fee field to reference the minimum amount due.

D.

Configure the Yearly fee field as a calculated field.

Question 26

You are asked to build a report listing customer order cases with an Order Total value over USD10000 sorted by Creation date (pxCreateDate). The report should display the following three fields: Case ID (pylD), Customer ID, and Order Total. Which property or property combination should you optimize to improve performance?

Options:

A.

Order Total

B.

pxCreateDate

C.

Customer ID and Order Total

D.

pxCreateDate and Order Total

Question 27

An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.

Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options:

A.

Use the same application skin in all portals.

B.

Update the process to give mobile users a separate portal.

C.

Do not use a skin for the mobile application version.

D.

Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Question 28

Which scenario is a use case for the Wait step?

Options:

A.

The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

B.

An agent needs to send a confirmation email to an insured customer after they complete a form.

C.

A payroll user cannot process a salary increase until the department manager approves the increase.

D.

The customer needs to log in to their account before receiving a membership discount on an online purchase.

Question 29

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

Options:

A.

Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.

B.

Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.

C.

Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

D.

Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

Question 30

You are developing a Visa case type to process entry visa applications. As part of the process, applicants schedule an interview with the consulate. An Interview child case is created for the interview process.

Following the interview, the consulate reaches a decisions within 48 hours or more. For Visa case to proceed to application notification, the Interview case needs to be resolved.

After you create the Interview child case, how to do you configure the case type to achieve the required behavior?

Options:

A.

Following the Create Case step, add a Wait step that pauses the parent case until the application schedules the interview.

B.

Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.

C.

Following the Create Case step, add a services-level agreement (SLA) that escalates the parent case after 48 hours.

D.

Following the Create Case step, add an Interview step that is automatically resolved after 48 hours.

Question 31

Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.

The Scope of this Data Page should be set to____.

Options:

A.

Application

B.

Node

C.

Thread

D.

Requestor

Question 32

Which two statements about data objects are true? (Choose Two)

Options:

A.

Data objects can reuse assets from an existing data object through inheritance.

B.

A draft data object references a data type.

C.

A data object created in App Studio creates a data type in Dev Studio.

D.

Data objects are sourced from an external system of record.

Question 33

A business architect has developed a new process for a case type. To verify that the UI elements collect the expected result, you want to test the process and the fields.

Which two configurations, when used together, allow you to record a set of interactions and save the test result to verify process functionality? (Choose two.)

Options:

A.

Create a unit test for the case type.

B.

Create a scenario test for the case type.

C.

Add explicit assertions on the UI elements.

D.

Add explicit assertions on the Scenario testing landing page.

Question 34

How do you enable field-level auditing for properties?

Options:

A.

Add an auditing optional action to the case workflow.

B.

Enable the auditing feature on the property rule forms.

C.

Enable field-level auditing for the case type.

D.

Add a field validation to the case workflow.

Question 35

Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.

How do you configure the user interface to improve access to the content and achieve the business requirement described?

Options:

A.

Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop down control.

B.

Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped.

C.

Configure a layout group to separate each amenity into individual panels and set the layout to a menu format.

D.

Configure a visible when condition on the drop down control to display each section when the associated amenity is selected.

Question 36

In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time. Which of the following do you use as the data source for this drop-down list ?

Options:

A.

A data page

B.

A local list

C.

A data table

D.

A data transform

Question 37

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

Options:

A.

Group the case ID column.

B.

Group the manager name column.

C.

Summarize the manager name column.

D.

Summarize the case ID column

Question 38

A retail store wants an application to process a new customer loyalty account. The customer enters their contact information; including name, email, phone number, and address. This information is displayed in a data relationship.

What type of data relationship do you create?

Options:

A.

A Data reference field

B.

An Embedded data field

C.

A Case reference field

D.

A Query field

Question 39

What is the relationship between pyWorkPage and case data?

Options:

A.

pyWorkPage contains only the data entered by users while creating and processing a case.

B.

pyWorkPage contains all the data pages accessed while creating and processing a case.

C.

pyWorkPage contains only the data generated by the system while creating and processing a case.

D.

pyWorkPage contains all the case data generated while creating and processing a case.

Question 40

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options:

A.

P-l must be resolved before either C-l or C-2 can be resolved.

B.

Either C-l or C-2 must be resolved before P-l can be resolved.

C.

C-l must be resolved before C-2 can be resolved.

D.

Both C-l and C-2 must be resolved before P-l can be resolved.

Question 41

DRAG DROP

Consider an application built on the Constellation architecture.

Select each description on the left and drag it to the appropriate UX concept on the right.

Question # 41

Options:

Question 42

A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.

If catering is not required, customers are given a rental rate quote.

If customers indicate that they want the restaurant to cater the event, they must provide menu preference and schedule and appointment to do menu testing before they are given a quote.

Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two.)

Options:

A.

Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.

B.

Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition.

C.

Create a process for providing menu preference and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote.

D.

Create a process for customers to indicate menu preference and schedule the menu tasting appointment. Add the process as a case-wide optional action.

Question 43

You should consider using a field value when the list of allowed values is ______________.

Options:

A.

three or fewer items

B.

mostly static

C.

specific to one case type

D.

shared across all case types

Question 44

Which statement most accurately describes the use of pega mobile preview?

Options:

A.

pega mobile preview simulates the application user interface for various mobile devices

B.

pega mobile preview allows you to run a pega application on a mobile device

C.

pega mobile preview simulates user loads to test mobile app performance

D.

pega mobile preview models a typical user interaction to scenario test a mobile app

Question 45

All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?

Options:

A.

Create a new landing page on the portal with the new report saved in a public category.

B.

Add a report widget to the portal dashboard, and then click Publish to default.

C.

Add a report widget to the portal dashboard, and then click Publish.

D.

Add the report to a public category, and then add the out-of-the-box Reports landing page to the portal.

Question 46

Which requirement can be implemented through circumstancing?

Options:

A.

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B.

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C.

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D.

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Question 47

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates. How do you support this request?

Options:

A.

Group the manager column

B.

Filter the manager column

C.

Summarize the manager column

D.

Sort the manager column

Question 48

In which three situations can you use a data transform? (Choose Three)

Options:

A.

To set the destination location as the arrival location

B.

To create a new property after case creation

C.

To set the default arrival date to five days in the future

D.

To copy the first and last name properties into a single property value

E.

To perform an action that allows the user to update a reservation

Question 49

Which two options are process reports? (Choose two.)

Options:

A.

The number of customer support request cases created for each week.

B.

Average duration and timeliness for each assignment.

C.

Total customer inquiry cases for each state for each product line.

D.

Top 10 merchants with highest percentage of fraud cases.

Question 50

A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

Options:

A.

Create an approval process for each manager in parallel.

B.

Apply business logic to route a single assignment in the correct order.

C.

Create an approval step with cascading approval.

D.

Route an assignment to a work queue where both roles have access.

Question 51

Which option follows best practices for naming a ruleset in Pega……

Options:

A.

Pega-prod:01-04-01

B.

Grand-Corporation-Human-Resources-Department:01-01-03

C.

Credit Check:03-01-02

D.

Expense:01-02-05

Question 52

You are developing a case type that processes scholarship applications. Scholarship applications advance based on the standardized test scores of the applicants. A decision shape directs the process flow. You want to test whether the process flows correctly, but you have not fully configured the user interface so that applicants can enter their standardized test scores.

How do you test that the process flows correctly based on the decision?

Options:

A.

Use the Run Rule window to create a unit test to evaluate the flow rule.

B.

Use a declare expression to set a value for the standardized test score field.

C.

Use Live Ul to see how the case processes and if an error occurs.

D.

Use the Clipboard tool to set a value for the standardized test score field.

Question 53

Which two rules do you localize by using the localization wizard? (Choose Two)

Options:

A.

Work Parties

B.

Paragraph

C.

Correspondence Fragment

D.

Field Value

Question 54

While running a process, you notice that a read-only field on a form contains a value.

Which tool allows you to determine if a declare expression was used to calculate the value?

Options:

A.

Declarative network

B.

Clipboard tool

C.

The Tracer

D.

Live Ul

Question 55

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. You configure the user view that displays remaining vacation and sick time. The balance calculates by subtracting the vacation time and sick time for the week from the current vacation and sick time balances. Which configuration option is used to summarize the remaining vacation and sick time?

Options:

A.

Use a When rule. When the application references the remaining vacation and sick time, each value calculates.

B.

Use declarative processing. Whenever the vacation time or sick time entries change, the remaining vacation and sick time calculate.

C.

Use pyDefault and pySetFieldDefaults. When the process invokes the data transforms, the remaining vacation and sick time calculate.

D.

Use procedural processing with a data transform. Remaining vacation and sick time calculate after the user submits a timesheet.

Question 56

A manufacturing company has an Inventory data page that uses page structure. You need to write a single page of data to a single database row in the configured system of record.

Which option fulfills the requirement?

Options:

A.

Data type

B.

Connector

C.

Insight

D.

Database save

Question 57

A travel authorization requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?

Options:

A.

Cascading approval using when rules to identify the assigned user

B.

Cascading approval using the reporting manager

C.

Cascading approval using an authority matrix

D.

Cascading approval using the workgroup manager

Question 58

On the Case Designer, who two component can users tag with a Minimum Lovable Product (MLP) release for project sizing purposes? (Choose Two.)

Options:

A.

A user Mobile App channel

B.

An external system of record (SOR)

C.

An automation

D.

An approval decision

Question 59

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

Options:

A.

The Clipboard tool

B.

Case Designer

C.

The Data Explorer

D.

Live UI

Question 60

A moving company provides customers with a tool that recommends a moving vehicle based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation.

Which two configurations do you use together to build the decision table? (Choose Two)

Options:

A.

Create a column for the recommended moving vehicle.

B.

Create rows for the recommended moving vehicle.

C.

Create two rows, one for the number of bedrooms and one for whether the customer is moving heavy furniture.

D.

Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.

Question 61

You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.

Options:

A.

Use a pick list control to verify the Date account opened is in the past.

B.

Use a validate rule to verify the Date account opened is in the past.

C.

Use a when rule to verify the Date account opened is in the past.

D.

Use a calendar control to verify the Date account opened is in the past.

Question 62

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in total liability. How do you enforce these restrictions when requesting an instant loan?

Options:

A.

Use a Validate rule to call two Edit validate rules: one for income and one for liability.

B.

Use two Edit Validate rules: one for income and one for liability.

C.

Use a single Validate rule with two conditions: one for income and one for liability.

D.

Use Ul controls to validate the entries in the income and liability fields.

Question 63

Which two components on the Case Designer can users assign to a minimum lovable product (MLP) release for project sizing purposes? (Choose Two)

Options:

A.

An automation

B.

A mobile User Portal

C.

An approval decision

D.

An external system of record (SOR)

Question 64

Which configuration informs a user by email when an assignment is added to the user's worklist?

Options:

A.

Configure the case type to send assignment notifications to assigned users.

B.

Add a Send Email step to the process after the assignment to notify the assigned user.

C.

Configure a service level to send a notification to the assigned user.

D.

Add a Send Notification step to the process after the assignment to notify the assigned user.

Question 65

The business process for an automobile insurance claim consists of the following phases: -Submission: The customer contacts a customer service representative (CSR) to file the claim. -Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

Options:

A.

Verification

B.

Submission

C.

Review

D.

Repair

Question 66

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

Options:

A.

Customer

B.

Interested individual

C.

Owner

D.

Work queue

Question 67

Which two statements about Configuration sets are true? (Choose two.)

Options:

A.

Used if a Dynamic System Setting does not meet the requirements

B.

Used to organize Configuration settings with a common element

C.

Configured by modifying the Data-Configuration-Settings class

D.

Enables the business to control application behavior

Question 68

In a Human Resources (HR) application, a business architect has developed a new process for the Onboarding case type. You want to test the process and the fields to verify the Ul elements collect expected results.

Options:

A.

Add explicit assertions on the Ul elements

B.

Create a unit test for the Onboarding case type

C.

Create a scenario test for the Onboarding case type

D.

Add validations on the Ul elements

Question 69

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number.

Which validation approach restricts entries for the asset ID field to the required format?

Options:

A.

Validate rule

B.

Min/Max characters

C.

Text data type

D.

Edit Validate rule

Question 70

As part of the case design, after someone completes a purchase, the application should send a confirmation email. How do you design the case life cycle to send the email?

Options:

A.

As part of the stage configuration

B.

As an alternate stage

C.

As part of the case configuration

D.

As a separate process step

Question 71

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

Options:

A.

Create a new report on the Data landing page.

B.

Add a report widget to a portal on the Explore data landing page.

C.

Add a new portal on the Channels landing page.

D.

Create a new Insight on the Explore data landing page.

Question 72

How do you indicate the progress of a case toward resolution?

Options:

A.

Apply service levels to the assignment steps.

B.

Design intent-driven user interfaces.

C.

Update the case status on the appropriate steps.

D.

Configure a case notes field to capture progress information.

Question 73

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal.

Which case life cycle configuration meets this requirement?

Options:

A.

Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.

B.

Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

C.

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

D.

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

Question 74

A case type for voice over requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.

Which approach fulfills this requirement?

Options:

A.

Create two new work queues, one for editors and one for actors.

B.

Create one new work queue and split the tasks by type.

C.

Create one work group for both personas and route to the work group.

D.

Create two new work groups in Dev Studio that reference one work queue.

Question 75

In a claims application customers can file home insurance claims. Each claims contains a list of items of loss. Depending on the situation, some claims… investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose two.)

Options:

A.

Items of loss

B.

Customer

C.

Claim

D.

Fraud Investigation

Question 76

Consider the following requirement:

The patient must be able to modify physician details at any time without impacting primary case processing. Which configuration satisfies this requirement?

Options:

A.

Add a case-wide optional action to the case life cycle.

B.

Add a primary stage with at least one process to the case life cycle.

C.

Add an alternate stage with at least one process to the case life cycle.

D.

Add an assignment to the case life cycle.

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Total 254 questions