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Which two requirements ensure that valid data is used in a case? (Choose Two)
Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)
Which scenario requires you to set default property values?
UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.
Test early and often, update rule, and maintain version history are best practices of the 1 of software delivery with Pega. Create test environments, use version control, and employ a rollback strategy are best practices of the 2 stage.
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
Which two field types are specialized versions of the Query field type? (Choose Two)
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
Which scenario applies to Case Life Cycle design?
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. Of approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
In an online shopping application, the primary Case Type PurchaseOrder has two child Case Types: Payment and Packaging. For PurchaseOrder Case PO-11, the system creates Payment Case Pay-37 and Packaging Case Pac-56. Which statement is correct?
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.
In an online shopping application, you use 1 to visualize data about recent returns. From the 2, you analyze return types and amounts. In the 3, you select a clustered column and add Case ID count, Return amount, and Purchase type fields. In the 4, you add a tooltip and update the legend.
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
A requirement allows modifying the shipping address at any time without interrupting the primary case path. Which design is best?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two)
Anna is a Pega Business Architect on an Agile project. Which stakeholder does Anna coordinate with to ensure a software bug discovered by the Quality Analyst does not negatively affect the project’s scope?
Which two statements are true regarding approvals? (Choose Two)
While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business communicate this problem to the development tem using Agile Workbench?
A promotion is available when a shopper spends USD100. Which attribute applies?
As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express™ value are you applying?
Which of the following statements about responsive breakpoints is true?
Select each use case on the left and drag it to the appropriate router on the right.
As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?
A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created
If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10
In the Answer Area, select the urgency for each milestone.
Select two use cases supported by Agile Workbench. (Choose Two)
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______.
What type of Step typically requires contextual instructions?
In an online banking application, a Transaction Inquiry Case creates a Fraud Investigation Case if the transaction is unauthorized. Transaction details are collected in the Transaction Inquiry Case and populated in the Fraud Investigation Case. What two actions achieve this configuration in App Studio? (Choose Two)
Identify three principles of Pega’s Center-out™ business architecture. (Choose Three)
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed
If the credit is acceptable, the loan application is forwarded to a loan officer for review
If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing
If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
Select each Use Case on the left and drag it to the appropriate Automation on the right.
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
