A company wants to implement an AI Agent to automate its customer service process. They want to use a tool to integrate with their CRM system to retrieve customer data.
What type of tool should they use?
The HR team wants to provide employees with a self-service agent that can answer questions about the company's medical, dental, and vision benefits.
Which OOTB Agent template fits this scenario?
When preparing to test agents in AI Agent Studio, how do you use evaluation test data?
Which two dashboard metrics in AI Agent Studio are useful for monitoring agent performance at run time?
An HR administrator wants to quickly deploy an agent to help employees navigate company benefits and tailor the agent's responses to their organization's specific policies.
Which two steps can the administrator take using prebuilt templates in AI Agent Studio?
Which two scenarios require an agent to use the External REST tool?
When would you use a multi-agent solution?
A developer notices that not all agents should have access to sensitive customer information.
Which feature of AI Agent Studio controls data that each agent can use?
When using prebuilt templates in AI Agent Studio, which two actions are supported?
Executives require a high-level report on how often agents run into errors, how quickly most queries are resolved, and the general quality of the agents' performance for quarterly review.
Which two metrics in AI Agent Studio would deliver the required insights?
A financial controller implements a Pricing Promotions Agent template, but industry promotions require industry-specific compliance language in promotional summaries.
In which two ways can the controller customize the agent template to address this requirement?
A finance team wants to automate the creation of narrative reports using AI Agent Studio.
Which two methods are available to streamline report generation?