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Oracle 1z0-1038-22 Oracle Service Center 2022 Implementation Professional Exam Practice Test

Note! Following 1z0-1038-22 Exam is Retired now. Please select the alternative replacement for your Exam Certification. The new exam code is 1z0-1038-23
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Total 97 questions
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Oracle Service Center 2022 Implementation Professional Questions and Answers

Question 1

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.

Which two steps must be taken after creating the report?

Options:

A.

Create a schedule record for the report.

B.

Create andadd the distribution list to the schedule.

C.

Set up staff accounts for the executive team.

D.

Send a notification to the executive team that the report is available.

E.

Create a dashboard for the report.

F.

Upgrade the permissions for the report toinclude the executive team.

Question 2

Your customer has asked you to create a report that shows all the incident should show the following columns:

1. The number of incidents opened in the past month

2. The numberof incidents opened in the past week

3. The number of incidents opened in the past day

Which two functions are needed in the expressions to create the three columns?

Options:

A.

NVL

B.

AVG

C.

DECODE

D.

SUM

E.

IF

Question 3

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

Options:

A.

Configuring advanced routing

B.

Fixing the chat workspace

C.

Clicking Request Chat on the Live Media bar

D.

Deselecting the Pull Chat check box in the agent's profile

E.

Requesting Chat from File > Options > View Options

Question 4

Which four view modes are available in the Report Editor?

Options:

A.

Database View

B.

Report View

C.

Data Set View

D.

Design View

E.

Layout View

F.

Graphical View

Question 5

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.

An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.

What is the response due time?

Options:

A.

Saturday 6 PM

B.

Saturday 4 PM

C.

Monday 10 AM

D.

Tuesday 11 AM

Question 6

Which two REST API calls can be used to retrieve account information with ID 3?

Options:

A.

https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

B.

https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

C.

https://yoursite.domain/services/rest/connect /latest/accounts/3

D.

https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

E.

https://yoursite.domain/services/rest/connect /v1.3/accounts/3

F.

https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

Question 7

Which two events can trigger Custom Process Models?

Options:

A.

Update

B.

OnSaveComplete

C.

Create

D.

Load

E.

Refresh

Question 8

Which setup sequence is usedto give permissions to an individual to access an application?

Options:

A.

Navigation set > Profile > Staff Account

B.

Profile > Navigation set > Staff Account

C.

Staff Account > Profile > Navigation set

D.

None. No sequence is required.

Question 9

Which three options are not supported in a Browser User Interface workspace?

Options:

A.

The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

B.

Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

C.

The mixing of HTTP and HTTPS is not supported because i is a security violation.

D.

Any site which does not want to be embedded insidean iframe will not be rendered.

E.

Any site trying to navigate to a top-level page will not be rendered.

Question 10

Which two are non-CRUD operations?

Options:

A.

CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit,

int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

B.

RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

C.

UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions

ProcessingOptions);

D.

ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

E.

CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

F.

ReturnRawResult, bool DisableMTOM, outbyte[] FileData);

RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

Question 11

Which two statementsare true about the Organization object in Service Cloud?

Options:

A.

It has a one-to-one relation with contacts.

B.

It is widely used in Business-to-Business scenarios.

C.

It has a one-to-many relation with contacts.

D.

It is required to create an incident.

E.

It can be associated with incidents directly.

Question 12

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.

How can this be done?

Options:

A.

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

B.

by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

C.

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

D.

by configuring settings at the time of creation of the custom object

Question 13

A customer wants to change the following text on the receipt and ask submit page:

“Thanks for submitting your question. Use this reference number for follow up:#120728-000001

A member of our support team will get back to you soon.

If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.”

Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

Options:

A.

Submit an incident to customer care.

B.

Look for the message in the receipt email body.

C.

Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

D.

Run a message base report and search for the text string you want to change.

Question 14

Which two types of joins are available in analytics?

Options:

A.

Intersection

B.

Peripheral

C.

Outer LTD) External

D.

Inner

E.

Internal

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