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HRCI PHR Professional in Human Resources Exam Practice Test

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Total 115 questions

Professional in Human Resources Questions and Answers

Question 1

An organization stays abreast of major changes in related industries through:

Options:

A.

Environmental scanning.

B.

Due diligence.

C.

Benchmarking.

D.

Forecasting.

Question 2

When an organization engages in reckless discrimination and fails to act in good faith, a court will typically order:

Options:

A.

Compensatory fees.

B.

Punitive damages.

C.

Equitable relief.

Question 3

A summary of an organization's financial investment in employees is demonstrated through a(n):

Options:

A.

Signed offer letter

B.

Human capital strategy

C.

Annual wage statement

D.

Total rewards statement

Question 4

Which of the following is an unstructured learning approach to stay updated on HR and business trends?

Options:

A.

Enrolling in college and university courses

B.

Reading magazines, journals, and newsletters

C.

Participating in certification programs

D.

Attending professional conferences and seminars

Question 5

Which of the following is a quantitative measure of an HR department’s performance?

Options:

A.

Time-to-fill statistics

B.

Successful mediation outcomes

C.

Civic-minded approach to community relations

D.

Red-circle rates for new employees

Question 6

A nonexempt employee, who is a reservist in the US Army, is called to active duty with an assignment for six months of service. When the assignment ends early, the employee asks to return to work after five months of leave. What are the requirements for reemployment?

Options:

A.

The employer has no obligation to reemploy the service member

B.

The employer may decline reemployment if no positions are available

C.

The employee must request reemployment within 14 days of release

D.

The employee must start work at the beginning of the first week after release

Question 7

After receiving a large order, the shipping supervisor of a unionized manufacturing plant informs the crew that an overtime shift will be scheduled for the following Saturday. Three of the employees strongly object but do not provide acceptable excuses for not working the extra shift. On Saturday, none of the three employees report to work and the supervisor is forced to call out replacement employees from other departments. On the following Monday, as part of an investigation to determine if disciplinary action is called for, the supervisor instructs each of the employees to report alone to the office immediately after their shifts. The supervisor's intention is to question them about their failure to report for the overtime shift as required.

The employer’s policy provides a four-level, progressive disciplinary system. If disciplinary action is appropriate, the factor that has the most direct bearing on the level of discipline enforced is each employee’s:

Options:

A.

Frequency of utilization of the organization's EAP.

B.

Ability to provide reasonable support for the absence.

C.

Previous disciplinary record of similar infractions.

D.

Request for a union representative to be present.

Question 8

A summary of an organization's testing results is presented. Each applicant who passes the test is hired.

Question # 8

To determine the minimal selection rate for each protected group, the highest selection rate should be multiplied by:

Options:

A.

50%

B.

70%

C.

75%

D.

80%

Question 9

Which of the following is a measure of the variability of ratings in a selection instrument?

Options:

A.

Reliability quotient

B.

Standard deviation

C.

Validity index

D.

Mode indicator

Question 10

An organization is implementing a new training curriculum to ensure employee competency in specific areas. While designing the curriculum for a safety class, it is determined that some content should be modeled. An example of this is:

Options:

A.

Reviewing a safety incident for lessons learned

B.

Viewing a webinar about equipment safety

C.

Attending a seminar on Lockout/Tagout

D.

Participating in critical incident role-play

Question 11

The best measure of an outplacement program’s success is the:

Options:

A.

Usage ratio of services.

B.

Number of individuals hired into new jobs.

C.

Retention rate of remaining employees.

D.

Cost to offer the services.

Question 12

What is the best tool to use when creating a list of skills for a specific role?

Options:

A.

Job analysis

B.

Job description

C.

Competency model

D.

Questionnaire

Question 13

A receptionist has a need for intermittent leave of absence. Which of the following staffing methods would be most cost-effective to fill the vacancy?

Options:

A.

Intern program

B.

On-call employee

C.

Seasonal worker

D.

Full-time transfer

Question 14

Which of the following is the best way in which auditory learning can be achieved?

Options:

A.

Role playing

B.

Overhead slides

C.

Storytelling

D.

Creating models

Question 15

When evaluating the credibility of a witness during an internal investigation, it is necessary to consider the witness's:

Options:

A.

Job competence

B.

Organizational status

C.

Performance rating

D.

Inherent plausibility

Question 16

Which of the following is the most common way the security of personnel files is breached?

Options:

A.

Cleaning staff recover data from the trash.

B.

HRIS employees access online records.

C.

Disgruntled HR staff take records home with them.

D.

Employees look at paper files left on a desk.

Question 17

When union activity occurs in an organization, which is the best action for a supervisor to take?

Options:

A.

Promise incentives for employees

B.

Ask employees how they intend to vote

C.

Accept signed union cards from employees

D.

State the organization's position on unionization

Question 18

The most important consideration when gathering demographic data as part of an employee survey is to avoid questions:

Options:

A.

That allow for multiple responses

B.

Related to race, sex, or age

C.

That employees feel may identify them

D.

About years of service with the organization

Question 19

An employer can regulate the off-duty activities of an employee when the conduct is:

Options:

A.

Connected to a legitimate business interest

B.

Nonintrusive on the privacy of the employee

C.

Considered as essential to the employee’s best interests

D.

An outcome of a private business transaction

Question 20

For purposes of succession planning, which tool is best to evaluate an employee's current performance?

Options:

A.

Job analysis

B.

Self-evaluation

C.

Multirater feedback

D.

Leadership development plan

Question 21

A supervisor wants to terminate an employee with 10 years of service due to excessive absences. The employee has certification for intermittent leave under the Family and Medical Leave Act (FMLA) for a chronic condition. The certification specifies an anticipated need for leave 1–3 days per month. The employee averages 6 days off per month and is close to exhausting the protected leave bank. A coworker provided to HR printouts of the employee’s social media page with photos of the employee on vacation while reporting time as protected leave.

Based on the difference between the anticipated need and actual leave taken, the employer should:

Options:

A.

Request an updated certification.

B.

Contact the employee’s physician for more information.

C.

Require a secondary review of subsequent leave requests.

D.

Require the employee to see a physician determined by the organization.

Question 22

During the military leave, the organization may:

Options:

A.

Require the employee to use all accrued paid time off (PTO)

B.

Allow the employee to use any available sick time

C.

Withhold an organization-wide pay raise

Question 23

Which organizational structure groups its employees according to the brands they support?

Options:

A.

Matrix

B.

Functional

C.

Team-based

D.

Product-based

Question 24

After receiving a large order, the shipping supervisor of a unionized manufacturing plant informs the crew that an overtime shift will be scheduled for the following Saturday. Three of the employees strongly object but do not provide acceptable excuses for not working the extra shift. On Saturday, none of the three employees report to work and the supervisor is forced to call out replacement employees from other departments. On the following Monday, as part of an investigation to determine if disciplinary action is called for, the supervisor instructs each of the employees to report alone to the office immediately after their shifts. The supervisor’s intention is to question them about their failure to report for the overtime shift as required.

The supervisor would be engaging in what could be deemed an unfair labor practice by failing to:

Options:

A.

Notify the employees’ union representative that the interviews were being conducted.

B.

Inform each employee, prior to beginning the interview, of the nature of the alleged infraction and the subject matter of the interview.

C.

Conduct the interview during the employee’s straight-time shift.

D.

Provide the employee the opportunity to have a union representative present during the interview.

Question 25

A primary benefit of an effective onboarding program is that it:

Options:

A.

Increases the organization's headcount

B.

Encourages management involvement and feedback

C.

Establishes alignment between the work and organizational mission

D.

Allows management an opportunity to assess employee performance

Question 26

The primary advantage to self-insurance is that the employer:

Options:

A.

Administers processing of benefit claims

B.

Can raise the co-pay and deductible

C.

Does not need to purchase stop-loss coverage

D.

Shares in the cost savings

Question 27

Employees must be taxed on employer-paid premiums of life insurance over what amount?

Options:

A.

1× an employee's salary

B.

$50,000

C.

5× an employee's salary

D.

$25,000

Question 28

For an HR professional to become a strategic business partner, it is most critical to:

Options:

A.

Market the services offered by HR.

B.

Understand the nature of other business functions.

C.

Develop HR staff members as business partners.

D.

Reorganize the HR department along business lines.

Question 29

(Enter the answer as a numeric value.)

The annual yield ratio is 75%. If an organization interviews 16 candidates, it hires __________ of them.

Options:

Question 30

What are the most important factors when developing a diversity, equity, and inclusion (DEI) strategy? (Select TWO options.)

Options:

A.

Gain top management support

B.

Review employee survey data

C.

Benchmark other organizations

D.

Align with business objectives

E.

Create a timeline for training and evaluation

Question 31

A total rewards approach works successfully when:

Options:

A.

The organization is recognized as a "best place to work."

B.

HR delivers the rewards to employees.

C.

Significant effort is put forth by managers.

D.

Outside consultants handle the transition.

Question 32

Which of the following recruitment sources should be eliminated as the most significant cost-saving measure?

Options:

A.

Career fairs

B.

Internal postings

C.

Employee referrals

D.

Staffing agencies

Question 33

An employer can reduce the risk associated with a lost or stolen mobile device by:

Options:

A.

Restricting usage to work hours.

B.

Ensuring information is encrypted.

C.

Reporting the lost phone to the provider.

Question 34

An organization is implementing a new training curriculum to ensure employee competency in specific areas. The long-term goal is to turn the curriculum into an internal certification program that will be used as part of career development and succession planning. A Senior IT Technician files a grievance with the union, claiming that the entire program is unfair since the technician is at the highest level of the position. Which of the following scenarios could result in an unfair labor practice?

Options:

A.

Telling the employee they would not benefit from the program due to their level

B.

Transferring the employee to a lower-level position to allow for career progression

C.

Continuing to develop the program during the grievance proceedings

D.

Postponing the development of the program during the grievance proceedings

Page: 1 / 12
Total 115 questions