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HP HP2-H65 Selling HP Personal Systems Services 2018 Exam Practice Test

Note! Following HP2-H65 Exam is Retired now. Please select the alternative replacement for your Exam Certification.
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Total 35 questions

Selling HP Personal Systems Services 2018 Questions and Answers

Question 1

Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:

•Meeting environmental policies when disposing of the aging PCs

•Protecting the new PCs from theft and keeping sensitive data secure

Which solution would you offer to your customer?

Options:

A.

Installation services + Labeling and Tagging + Data and Device Security

B.

Next Business Day onsite + Labeling and Tagging

C.

Deinstallation + Image load + Installation services

D.

Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

Question 2

In which customer situation would you propose a services contract?

Options:

A.

The customer wants to pay upfront for both hardware and services.

B.

The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

C.

The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

D.

The customer uses only HP products.

Question 3

Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

Options:

A.

Configuration and Installation Services

B.

Data Migration Services

C.

Priority Services and Configuration Services

D.

Next Business Day Onsite

Question 4

Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

Options:

A.

Next Business Day Onsite and Installation

B.

Accidental Damage Protection and Defective Media Retention

C.

Accidental Damage Protection and Next Business Day Onsite Services

D.

Configuration Services and Defective Media Retention

Question 5

In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

Options:

A.

HP Care Pack Central

B.

HP Sales Central

C.

HP Support Center

D.

HP Channel Services Network

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Total 35 questions