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Genesys PC-CIC-Core PureConnect: CIC Core Certification Exam Practice Test

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Total 60 questions
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PureConnect: CIC Core Certification Questions and Answers

Question 1

You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.

What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

Options:

A.

The User Phone Assistant

B.

Station templates

C.

Managed IP Phone templates

D.

The Station's Assistant

Question 2

You need to import a list of phones into the Managed IP Phones container.

What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

Options:

A.

Use an existing .CSV file that you have available.

B.

Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.

C.

Create a managed IP phone template for the correct phone model.

D.

Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.

Question 3

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

Options:

A.

Skill desire to use

B.

Interaction’s time in queue

C.

Skill proficiency

D.

Cost

Question 4

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

A.

Continue to update the phones manually. This is the most efficient process for completing this task.

B.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

C.

There is no way to update the firmware on IP phones.

D.

Use the Stations Assistant to update the firmware on the phones.

Question 5

You are configuring an email schedule in Interaction Attendant.

How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

Options:

A.

Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

B.

Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

C.

Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

D.

Select the mailbox in the Default Schedule for the selected E-mail Profile.

Question 6

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.

What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

Options:

A.

The Station Assistant in the Stations container

B.

The Managed IP Phones Assistant in the Managed IP Phones container

C.

The Stations Assistant in the Managed IP Phones container

D.

The Managed IP Phones Assistant in the Stations container

Question 7

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

Options:

A.

Registration or contact line

B.

Registration group

C.

Dial group

D.

Default station setting

Question 8

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

Options:

A.

You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

B.

Assign the main number in the Incoming Call Selection area of the Default Profile property window.

C.

Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.

D.

Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.

Question 9

Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.

What Interaction Administrator tool allows you to easily import users from a distribution list?

Options:

A.

The Add Users Assistant

B.

The Messaging Import Assistant

C.

The CIC Distribution List Assistant

D.

The User Worksheet

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Total 60 questions
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