Weekend Sale Limited Time Flat 70% Discount offer - Ends in 0d 00h 00m 00s - Coupon code: 70spcl

Activedumpsnet Logo
  1. Home
  2. Exin
  3. VeriSM
  4. VERISMF
  5. VERISMF - VeriSM Foundation

Exin VERISMF VeriSM Foundation Exam Practice Test

Page: 1 / 8
Total 80 questions
Get VERISMF Full Access Download VERISMF PDF

VeriSM Foundation Questions and Answers

Question 1

Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Options:

A.

Define

B.

Management Mesh

C.

Produce

D.

Service management principles

Question 2

What is the best description of shadow behavior?

Options:

A.

A junior observing a senior by doing job-shadowing and learning on-the-job

B.

Creating a tribal system where team members are overshadowed by others

C.

Implementing systems or solutions without explicit organizational approval

D.

IT service provisioning being so good that consumers are unaware of IT

Question 3

An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Options:

A.

A key requirement is that IoT devices have unique identifiers and IP addresses.

B.

IoT services provide better behavior tracking to support real-time marketing.

C.

It is an outsourced service, so no specific considerations are required.

D.

The guardrails for the services must be respected also for SaaS solutions.

Question 4

Digital transformation requires a new approach to service management within organizations.

Where is the ownership of service management principles situated in an organization?

Options:

A.

Business owns service management.

B.

IT owns service management.

C.

Service management is outsourced to a third-party supplier.

D.

Service management is owned across the whole organization.

Question 5

What activity is part of the Provide stage?

Options:

A.

Build

B.

Design

C.

Improve

D.

Test

Question 6

What is the most important element of creating a service culture?

Options:

A.

Empowering the employees to make decisions on their own

B.

Measuring the service culture in order to identify improvement ideas

C.

Showing the consumer that they are valued by actions ratherthantelling them

D.

Training employees and managers in good service behavior

Load More VERISMF Questions 
Page: 1 / 8
Total 80 questions
Get VERISMF Full Access Download VERISMF PDF