Exin SIAMF EXIN BCS Service Integration and Management Exam Practice Test

defining the roadmap for technology, data, and applications

managing end-to-end performance of the service providers

performing day to day management of service provision

providing service communications

a governance model

a performance management and reporting framework

a process model

structural elements

complete the design of the SIAM model

establish the SIAM transition project

put in place and in use the new SIAM model

obtain full approval of the SIAM model

contract management

financial management

service level management

supplier management

aligning contractual requirements with the new SIAM model

balancing thelevel of control against expected benefits

the customer does not get what they expect

understanding the expected benefits and costs

The service integrator is independent from the retained capabilities, even if it is internally sourced.

The service integrator layer cannot be provided by the customer organization.

The service providers cannot be part of the customer organization.

The service provider layer is where end-to-end service governance, assurance and coordination is performed.