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CompTIA 220-1101 CompTIA A+ Certification Exam: Core 1 Exam Practice Test

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Total 684 questions

CompTIA A+ Certification Exam: Core 1 Questions and Answers

Question 1

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

Question 2

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

Question 3

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

Question 4

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

Question 5

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Options:

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

Question 6

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

Question 7

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Question 8

Which of the following is used to implement network security polices for an environment?

Options:

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

Question 9

A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

Options:

A.

Calibrate the image.

B.

Replace the bulb.

C.

Test the output resolution.

D.

Clean the fans.

Question 10

Which of the following wireless technologies has the MOST range and wireless throughput?

Options:

A.

802.11ac

B.

802.11ax

C.

802. 11b/gin

D.

802.11g

Question 11

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

Options:

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

Question 12

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Options:

A.

USB-C

B.

Lightning

C.

miniUSB

D.

DisplayPort

Question 13

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

Options:

A.

Digitizer damage

B.

Improper charging

C.

Ambient light sensor damage

D.

Liquid damage

Question 14

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Question 15

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

Options:

A.

Identify the location of devices that utilize 2.4GHz.

B.

Check to see if the phones are IJTP or STP lines.

C.

Test to see if the copper electrical Wires are causing interference.

D.

Map all of the wireless signals in the restaurant.

E.

Verify T568B is being used in the wiring closet patch panel.

F.

Schedule timed router reboots throughout the day.

Question 16

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

Options:

A.

Replacing the HDD with an SSD

B.

Upgrading the firmware

C.

Adding an optical drive

D.

Adding more RAM

E.

Adding a CMOS battery

F.

Upgrading the graphics card

Question 17

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Options:

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

Question 18

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Options:

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

Question 19

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Options:

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

Question 20

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Question # 20

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

Question 21

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

Question 22

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Options:

A.

Inquire about environmental or infrastructure changes.

B.

Conduct external or internal research based on symptoms.

C.

Establish a plan of action to resolve the problem and implement the solution.

D.

Document the findings, actions, and outcomes.

Question 23

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Options:

A.

Poe switch

B.

USB-C hub with power delivery

C.

Docking station with DisplayPort

D.

KVM switch with audio

Question 24

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

Options:

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

Question 25

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

Question 26

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Options:

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

Question 27

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Options:

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

Question 28

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

Question 29

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Options:

A.

SaaS

B.

laaS

C.

ISP

D.

SON

Question 30

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Options:

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

Question 31

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Options:

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

Question 32

A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Options:

A.

Impact

B.

Inkjet

C.

Laser

D.

Thermal

Question 33

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

Options:

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Question 34

A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Options:

A.

NFC

B.

Bluetooth

C.

Wi-Fi

D.

Lightning adapter

Question 35

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

Question 36

Which of the following types of devices MOST often uses a Thunderbolt cable?

Options:

A.

Linux PC

B.

Android mobile

C.

Apple laptop

D.

Chromebook

Question 37

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Question # 37

Which of the following is the MOST likely cause of this issue?

Options:

A.

DHCP failure

B.

ARP cache

C.

DNS resolution

D.

Duplicate IP address

Question 38

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

Options:

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

Question 39

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Options:

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

Question 40

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Options:

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

Question 41

A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Options:

A.

Restore function to the air conditioner.

B.

Clean the heating element.

C.

Replace the paper rolls.

D.

Install new toner.

Question 42

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Options:

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

Question 43

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Question # 43

Options:

Question 44

A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

Options:

A.

Port replicator

B.

Wi-Fi Direct

C.

Hotspot

D.

USB-C cable

Question 45

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Assess the network cables for damage.

B.

Disable Bluetooth connections.

C.

Update the firmware.

D.

Check if the password and SSID are correct

Question 46

A user receives the following error when trying to reboot a computer:

Question # 46

Which of the following is the MOST likely cause of this error message?

Options:

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

Question 47

A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the

tray is wrinkled. Which of the following MOST likely caused the paper jams?

Options:

A.

High latency

B.

Page orientation

C.

Driver mismatch

D.

Multipage misfeed

Question 48

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Options:

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

Question 49

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Options:

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

Question 50

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Options:

A.

Replace the fuser.

B.

Adjust the rollers.

C.

Update the driver.

D.

Shake the toner

Question 51

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Options:

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

Question 52

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

Options:

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

Question 53

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Options:

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

Question 54

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

Options:

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

Question 55

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is isolated from other businesses. Which of the following cloud models would BEST address the bank's need?

Options:

A.

Public

B.

Hybrid

C.

Private

D.

Community

Question 56

Which of the following cables should be used to terminate ST connectors on each end?

Options:

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

Question 57

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Options:

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

Question 58

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

Question # 58

Options:

Question 59

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

Options:

A.

The screen rotation is locked

B.

The screen protector on the tablet is damaged

C.

The touch-screen digitizer is malfunctioning

D.

The inverter is misconfigured

Question 60

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Options:

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

Question 61

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options:

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

Question 62

Using the output below:

Question # 62

Which of the following is the default gateway?

Options:

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

Question 63

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

Options:

A.

Alt

B.

Fn

C.

Tab

D.

Ctrl

Question 64

A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

Options:

A.

Hybrid cloud

B.

Infrastructure as a service

C.

Public cloud

D.

Private cloud

Question 65

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

Options:

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

Question 66

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Options:

A.

Calibrate the touch screen.

B.

Reset the mobile device.

C.

Replace the LED screen.

D.

Update the mobile device.

Question 67

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Options:

A.

CDMA

B.

PRL

C.

MDM

D.

GPS

Question 68

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Options:

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

Question 69

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Options:

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

Question 70

A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Options:

A.

ATX

B.

NIC

C.

TPM

D.

ARM

Question 71

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Options:

A.

Recorder the priority in Widows Boot Manager.

B.

Check to make sure Secure Boot is turned on.

C.

Ensure that the Trusted Platform Module enabled.

D.

Verify that the latest updates are installed.

Question 72

Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

Options:

A.

Failing imaging drum

B.

A scratch on the scanning bed

C.

Bad output tray

D.

Damaged (user

Question 73

Which of the following video cables can carry an audio signal?

Options:

A.

HDMI

B.

S-Video

C.

VGA

D.

DVI

Question 74

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Options:

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

Question 75

A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

Options:

A.

Water damage

B.

Incorrect OS version

C.

Faulty battery

D.

Damaged charging port

Question 76

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Options:

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

Question 77

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

Options:

A.

GPU

B.

HDD

C.

RAM

D.

CPU

Question 78

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Options:

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

Question 79

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Options:

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

Question 80

Which of the following network devices operates as a bridge function?

Options:

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

Question 81

Which of the following frequency bands do 802.11b and 802.11g operate in?

Options:

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

Question 82

Which of the following components houses the MX record?

Options:

A.

DNS

O B. VLAN

B.

DHCP

C.

SMTP

Question 83

Given the following output from a cable tester:

===================

= Open

=12345678=

=12 45 78=

===================

Which of the following tools should the technician use to resolve this issue? (Select two).

Options:

A.

Loopback plug

B.

Network tap

C.

Toner probe

D.

Crimper

E.

Punchdown tool

F.

Wi-Fi analyzer

Question 84

A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?

Options:

A.

7,200rpm HDD

B.

NVMe SSD

C.

M.2 SATA SSD

D.

SCSI 15,000rpm HDD

Question 85

A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

Options:

A.

Perform a RAM upgrade.

B.

Replace the laptop's hard drive.

C.

Bench test the laptop.

D.

Run a firmware update.

Question 86

A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Options:

A.

Have the user unplug me heater

B.

Replace the monitor.

C.

Open the display settings on me computer

D.

Ensure a VGA cable is connected property

Question 87

A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?

Options:

A.

The wattage

B.

The chassis ventilation

C.

The motherboard's firmware

D.

The cables' color coding

Question 88

A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician confirms that the appropriate HDMI cable is plugged into the user’s computer and the TV has a blinking logo on the screen Which of the following is most likely causing the issue?

Options:

A.

The user’s laptop does not support screen mirroring

B.

The television does not support screen mirroring

C.

The wrong input is selected on the television.

D.

The user does not have Bluetooth enabled on the laptop.

E.

The television has a defective A/C adapter cable.

Question 89

A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Options:

A.

DHCP scope

B.

Static IP list

C.

DNS A records

D.

Automatic private IP addressing

Question 90

A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below, the old company's wireless network begins experiencing connectivity Issues. Which of the following is the most likely cause?

Options:

A.

External interference

B.

Port flapping

C.

High latency

D.

Limited connectivity

Question 91

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?

Options:

A.

The internal antennas are connected.

B.

The device has the latest OS updates.

C.

The wireless device drivers are the latest version.

D.

Airplane mode is disabled.

E.

The battery is charging.

Question 92

Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Options:

A.

Network tap

B.

Managed switch

C.

Hub

D.

DSL filter

Question 93

An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first?

Options:

A.

Review the network settings in the OS.

B.

Install the latest firmware updates on the WAPs.

C.

Increase the signal strength of the router.

D.

Reset the router and reconfigure the wireless settings.

Question 94

A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this

situation?

Options:

A.

The hard drive bracket screws are lose.

B.

The hard drive jumpers need to be reseated.

C.

The hard drive is damaged.

D.

The SATA cable is lose.

Question 95

A frequently used projector continuously shows a message to clean the air filters. The technician checks the filters, and they are clean. Which of the following preconfigured settings is causing the projector to

show the message frequently?

Options:

A.

Image calibration

B.

Hours of use

C.

Temperature

D.

Image source

Question 96

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this

message. Which of the following is the most likely cause of this issue?

Options:

A.

The time server is misconfigured.

B.

The BIOS is not updated.

C.

The CMOS battery is discharged.

D.

The CPU is slow.

Question 97

A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Options:

A.

Worn rollers

B.

Page orientation

C.

Tray settings

D.

Multipage misfeed

Question 98

A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Options:

A.

Damaged digitizer

B.

Swollen battery

C.

Distended capacitors

D.

Failed accelerometer

Question 99

A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

Options:

A.

Restart the laptop in safe mode.

B.

Reboot the DHCP server.

C.

Reset the network adapter.

D.

Replace the laptop.

E.

Reseat the laptop in the docking station.

Question 100

A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Options:

A.

Corrupt job in print spooler

B.

Insufficient space in the printer

C.

Network connectivity issues

D.

Improperly installed drivers

Question 101

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).

Options:

A.

Check the expiration date of the cartridge.

B.

Ensure the cartridge is the correct model.

C.

Open the toner compartment.

D.

Remove the sealing tape.

E.

Run the cleaning utility.

F.

Calibrate the printer.

Question 102

Which of the following technologies can be used to harden guest virtual machines?

Options:

A.

Containerization

B.

Network isolation

C.

Resource reservation

D.

vTPM

Question 103

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Options:

A.

Redundant hardware

B.

UPS

C.

Cloud-based backup

D.

RAID

Question 104

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following

should the technician verify first?

Options:

A.

The internal antennas are connected.

B.

The device has the latest OS updates.

C.

The wireless device drivers are the latest version

D.

Airplane mode is disabled.

E.

The battery is charging.

Question 105

A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

Options:

A.

Provide a UPS for the user's home office.

B.

Give the user an OEM power supply for home use.

C.

Replace the user's laptop with a desktop, and enableremote log-in

D.

Instruct the user to use a USB-C hub when workingat home.

Question 106

A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?

Options:

A.

Motherboard

B.

CPU

C.

Power supply

D.

Graphics card

E.

Memory

Question 107

Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Options:

A.

Near-field communication

B.

Radio-frequency identification

C.

Bluetooth

D.

802.11

Question 108

A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most

economical way. Which of the following should the help desk recommend?

Options:

A.

5,400rpm HDD

B.

M.2 NVMe SSD

C.

SAS RAID array

D.

Optical media

Question 109

A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off. Which of the following is the most likely cause of the failure?

Options:

A.

Thermal paste was not used.

B.

The GPU needs additional power.

C.

The memory is insufficient.

D.

The motherboard is incompatible.

Question 110

Which of the following allows several websites from different companies to be housed on the same virtual server?

Options:

A.

Rapid elasticity

B.

High availability

C.

Shared resources

D.

Metered utilization

Question 111

An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?

Options:

A.

LC

B.

Bayonet Neill Concelman

C.

RJ45

D.

DB9

Question 112

A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?

Options:

A.

The mobile data service is disabled.

B.

The SIM card is defective.

C.

The device is outside the cellular coverage area.

D.

Airplane mode is enabled.

Question 113

A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

Options:

A.

USB-C

B.

Serial

C.

Lightning

D.

NFC

Question 114

A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?

Options:

A.

HDMI

B.

RS-232

C.

VGA

D.

DisplayPort

Question 115

A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Options:

A.

Test the digitizer

B.

Update the device drivers.

C.

Replace the damaged screen protector

D.

Perform a factory reset.

Question 116

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment The technician successfully resolves the issue by resetting the password The user confirms that everything is working as expected Which of the following steps should the technician take next?

Options:

A.

Refer to the vendor's instructions

B.

Establish a plan of action

C.

Document the findings

D.

Implement preventative measures

Question 117

After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

Options:

A.

Install the latest graphics drivers.

B.

Replace the monitor

C.

Restore the operating system to the previous version.

D.

Reseat the external video adapter.

Question 118

A user's Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?

Options:

A.

ipconfig

B.

cd config

C.

ifconfig

D.

show config

Question 119

Which of the following services allows a remote user to access network resources?

Options:

A.

WLAN

B.

SAN

C.

DHCP

D.

VPN

Question 120

A user reports the following:

I. When accessing large images, PC performance is degraded.

2. When accessing small text files, PC performance is as expected.

Which of the following is the most likely cause of the performance issues?

Options:

A.

HDD fragmentation

B.

RAID controller failure

C.

RAID array configuration errors

D.

Insufficient power supply

Question 121

A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?

Options:

A.

Verify the antenna's connection.

B.

Switch from a 2 4GHz band to a 5GHz band

C.

Change the channels of the Wi-Fi card settings.

D.

Upgrade the wireless driver.

Question 122

A user reports intermittent connectivity. The technician checks the network logs and sees the following output:

Interface 0/1 Status Up

Interface 0/1 Status Down

Interface 0/1 Status Up 13:03:20

Interface 0/1 Status Down 13:04:10

Switch elected as Root bridge

Interface 0/1 Status Up 13:05:40

Which of the following is the most likely reason for this issue?

Options:

A.

External interference

B.

High latency

C.

Jitter

D.

Port flapping

Question 123

A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Options:

A.

Check the keyboard layout.

B.

Replace the keyboard.

C.

Update the keyboard drivers.

D.

Change the keyboard language.

Question 124

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Options:

A.

Check that the power cable is not damaged.

B.

Ensure the power supply is set to the correct voltage.

C.

Verify the power supply is outputting adequate wattage.

D.

Inspect the power supply fan for debris.

Question 125

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

Options:

A.

Perform a full data backup.

B.

Review logs to verify the theory.

C.

Replace the failing drive.

D.

Document the findings and outcomes.

Question 126

A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?

Options:

A.

DHCP

B.

TFTP

C.

APIPA

D.

DNS

Question 127

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

Options:

A.

Punchdown tool

B.

Multimeter

C.

Toner probe

D.

Wi-Fi analyzer

E.

Loopback plug

F.

Network tap

Question 128

A technician is conducting the following tests on a laptop with a wireless NIC:

•ping of the default gateway

•ping of the localhost

•tracert of the IP address of the default gateway

Which of the following will the technician find by running these tests? (Select two).

Options:

A.

DNS suffix

B.

Connection latency

C.

Firewall status

D.

Wireless signal strength

E.

Subnet mask of thenetwork

F.

MAC address of the wireless NIC

Question 129

A company needs to secure remote user data with minimal interaction. Which of the following should the company do?

Options:

A.

Configure self-encryptinghardware.

B.

Update firewall rule sets.

C.

Enable BIOS passwords.

D.

Remove physical ROM drives.

Question 130

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

Options:

A.

Set up the device to email the documentsto a group address.

B.

Make copies of the documents and have an office administrator manually distribute them.

C.

Implement badge access on the printer.

D.

Configure scanning to an SMB share withexecutive access.

Question 131

Which of the following cloud models provides hardware environment equivalent components to develop a solution?

Options:

A.

SaaS

B.

laaS

C.

PaaS

D.

DBaaS

Question 132

Which of the following DNS records is used to point to a mail server?

Options:

A.

TXT

B.

AAA

C.

A

D.

MX

Question 133

A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?

Options:

A.

Central printer server

B.

Secure print

C.

Audit logs

D.

Wi-Fi direct printing

Question 134

A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Options:

A.

Run sfc /scannow on the hard drive.

B.

Replace the hard drive.

C.

Runchkdsk /f on the hard drive.

D.

Reformat the hard drive.

Question 135

A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?

Options:

A.

Decrease the number of drives to three.

B.

Partition and format the volume.

C.

Rebuild the array.

D.

Check the hot spare status.

Question 136

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

Options:

A.

Replace the router.

B.

Update the smartphone's OS.

C.

Switch the router to 5GHz.

D.

Check the range of the router.

Question 137

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Options:

A.

Update the printer driver on the computer.

B.

Replace the thermal printhead.

C.

Make sure the thermal head is heating up.

D.

Flip the paper roll orientation.

Question 138

An engineer is building a workstation that requires the following components:

•An ATX motherboard

•A multi-core processor

•A dedicated graphics solution

•A SATA hard drive

•DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

Options:

A.

12V. 500W output

B.

SFX, 18-pin connector

C.

DC input

D.

Type A socket

Question 139

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Options:

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

Question 140

Which of the following technologies can be used to connect a home PC to a company’s network?

Options:

A.

VLAN

B.

VM

C.

VPN

D.

VoIP

Question 141

A user wants to create a VM on a computer. Which of the following should the user check first?

Options:

A.

Installed RAM amount

B.

Hard drive space

C.

BIOS CPU settings

D.

Graphics card compatibility

Question 142

After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?

Options:

A.

Toner

B.

Calibration

C.

Fuser

D.

Drum

Question 143

A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?

Options:

A.

Inverter

B.

Motherboard

C.

Low-voltage differential signaling cable

D.

Liquid crystal display

Question 144

A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?

Options:

A.

Incorrect SSID

B.

Offline DHCP server

C.

Corrupted router firmware

D.

Duplicate IP addresses

Question 145

Which of the following differentiates PAN from LAN?

Options:

A.

PAN creates a wireless connection between smart devices.

B.

PAN creates a highly secure environment.

C.

PAN creates a faster connection.

D.

PAN needs regular maintenance to function properly.

Question 146

After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of

the performance issue?

Options:

A.

Losing a drive caused data loss.

B.

Data is being written to the new drive.

C.

The array is repairing corrupt data sectors.

D.

Another drive has gone offline.

Question 147

A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?

Options:

A.

Worn out rollers

B.

Clogged printhead

C.

Faulty ink cartridges

D.

Poor quality paper

Question 148

A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

Options:

A.

Confirm that the user's Wi-Fi settings are correct.

B.

Adjust the settings on the wireless HDMI base station.

C.

Change the input on the conference room’s TV.

D.

Replace the in-room computer's HDMI cable.

Question 149

A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

Options:

A.

The user does not have permission to viewthe website.

B.

The website is offline and not responding.

C.

The DNS settings are not configured on theuser's device.

D.

The DHCP server is not reachable from theuser's device.

Question 150

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

Options:

A.

ThemicroSD cards were not properly formatted before being installed.

B.

ThemicroSD cards are not compatible with the smartphones.

C.

ThemicroSD cards are not capable of UHD storage.

D.

ThemicroSD cards were not selected for camera storage.

Question 151

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

Options:

A.

Wireless

B.

Authentication

C.

PostScript

D.

USB

Question 152

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?

Options:

A.

Reinstall the printer driver on the user’s computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

Question 153

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

Question 154

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

Options:

A.

Antistatic cloth

B.

Compressed air

C.

Cleaning wipe

D.

Soap and water

Question 155

An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take to resolve the issue?

Options:

A.

Close any applications that are utilizing too many resources.

B.

Remove any excess cables connected to the motherboard.

C.

Check if the drive was formatted to ext4.

D.

Enable low power mode on all the other connected devices.

Question 156

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

Options:

A.

TheGPU is not compatible with the user's motherboard.

B.

Thecomputer does not have enough RAM installed to support the GPU.

C.

Theuser failed to install the appropriate OEM drivers.

D.

Thecomputer does not have a supported OS installed.

Question 157

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

Options:

A.

Defective DC jack

B.

Failing cooling fan

C.

Bad memory

D.

Overheating CPU

Question 158

An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?

Options:

A.

400W

B.

450W

C.

500W

D.

550W

Question 159

A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

Question # 159

Which of the following is causing the issue?

Options:

A.

Networking was not configured using DHCP.

B.

IPv6 should be used instead of IPv4.

C.

The netmask is wrong.

D.

The workstation has the incorrect gateway.

Question 160

A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Options:

A.

Disconnect the Wi-Fi antenna cables.

B.

Set the physical Wi-Fi switch to disabled.

C.

Remove the power cable.

D.

Install card drivers.

Question 161

A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?

Options:

A.

The dock is not designed to provide power passthrough.

B.

The dock is only connected to a USB 3.0 port.

C.

Proper drivers for the dock were not installed.

D.

Too many accessories are plugged into the dock.

Question 162

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

Question # 162

Which of the following is the most likely explanation?

Options:

A.

Applicable ports have been closed during routine hardening.

B.

Server gateway settings are incorrect.

C.

The server lost power during a recent storm and did not resume operation.

D.

The route was removed from the border router.

Question 163

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

Question 164

A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?

Options:

A.

Fiber

B.

Coaxial

C.

Cat 5e

D.

Cat 6

Question 165

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Options:

A.

Network tap

B.

Punchdown tool

C.

Toner probe

D.

Crimper

Question 166

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

Question 167

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 168

A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Options:

A.

Run diagnostics on the faulty hard drive using a boot disk

B.

immediately replace the hard drive generating the SMART error

C.

Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D.

Attempt to boot the operating system in safe mode

Question 169

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

Question 170

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

Options:

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

Question 171

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

Options:

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

Question 172

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

Question 173

Which of the following technologies can allow multiple networks to traverse a switch?

Options:

A.

VLAN

B.

VRRP

C.

VPN

D.

DHCP

Question 174

Which of the following is a valid use for PaaS?

Options:

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

Question 175

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Options:

A.

Public

B.

Hybrid

C.

Community

D.

Private

Question 176

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Options:

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

Question 177

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Options:

A.

Replacing the power supply

B.

Replacing the UPS

C.

Changing the CMOS battery

D.

Reseating the RAM

Question 178

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

Question 179

In which of the following places is a laptop's wireless antenna MOST likely located?

Options:

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

Question 180

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options:

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

Question 181

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

Options:

A.

Hardware prefetcher

B.

Hyperthreading

C.

vPro

D.

VT-d

Question 182

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Options:

A.

Inquire about possible changes.

B.

File a damage report.

C.

Requisition a new scanner.

D.

Attempt to clean the scanner.

Question 183

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

Options:

A.

Bluetooth

B.

Biometrics

C.

NFC

D.

PIN

Question 184

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 185

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

Options:

A.

RAID

B.

SSD

C.

S.M.A.R.T

D.

HDD

Question 186

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Options:

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

Question 187

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Options:

A.

DiskPart

B.

Diskmgmt

C.

Disk Cleanup

D.

BitLocker

Question 188

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

Options:

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

Question 189

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?

Options:

A.

Send friendly reminders to not print unnecessarily.

B.

Enable duplex printing to reduce paper utilization.

C.

Bill each department for the excess material cost.

D.

Require a code or badge before releasing a print job.

Question 190

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Options:

A.

Restart the modem and run an online internet connection and speed diagnostic tool.

B.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D.

Replace the modem because it is not working correctly based on the test result.

Question 191

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Options:

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

Question 192

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

Question 193

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Options:

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

Question 194

A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

Options:

A.

power adapter.

B.

battery.

C.

system fan.

D.

hard drive.

Question 195

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Options:

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

Question 196

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Options:

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

Question 197

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Options:

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

Question 198

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

Question 199

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Options:

A.

Research new webcam firmware.

B.

Restart the computer and run system diagnostics.

C.

Reseat the webcam.

D.

Reinstall the webcam software and drivers.

Question 200

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Options:

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

Question 201

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

Question # 201

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Question # 201

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

Question 202

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 203

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Options:

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Question 204

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

Options:

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI

Question 205

Which of the following describes metered utilization of cloud resources?

Options:

A.

Resources provisioned instantly

B.

Payments made only for resources that are used

C.

Resources pooled to increase computing power

D.

Implementation of rapid elasticity

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Total 684 questions