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Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Exam Practice Test

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Total 42 questions

Cisco Certified Support Technician (CCST) IT Support Questions and Answers

Question 1

You consider using AI to find solutions to common Help Desk issues at your company.

For each statement about AI, select True or False.

Note: You will receive partial credit for each correct selection.

Question # 1

Options:

Question 2

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

Options:

A.

Disconnect and reconnect from the power source.

B.

Boot the computer in safe mode.

C.

Update the device driver software.

D.

Place the desktop in locked/sleep mode.

Question 3

You are adding a new solid state drive (SSD) to a customer's desktop computer.

You need to follow safety procedures to prevent electrical shock and electrostatic discharge.

Complete the sentences by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

Question # 3

Options:

Question 4

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.

What should the technician do?

Options:

A.

Choose a drive letter and specify the path to the shared folder.

B.

Disable the antivirus software temporarily.

C.

Modify the user's account to have administrative privileges.

D.

Change the network profile to public.

Question 5

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

Options:

A.

Another user might lose network connectivity.

B.

The PC may experience a failed ping test to its own IP.

C.

The PC may lose complete access to the network.

D.

The PC may connect to a different DHCP server.

Question 6

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

Options:

A.

Passwords > Security Permissions!

B.

Desktop & Dock

C.

Users & Groups > Add Group

D.

Privacy and Security

Question 7

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.

To diagnose the issue, the technician runs the ipconfig command on the client's computer.

Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

Options:

A.

The encryption type used by the Wi-Fi network.

B.

The IP address assigned to the computer.

C.

The wireless network SSID.

D.

The firewall settings currently applied.

E.

The default gateway address configured on the computer.

Question 8

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

Options:

A.

Implement a plan by changing theusers network settings to match the company standard

B.

Resolve the issue by restarting the wireless access point.

C.

Document the problem and solution in the company's IT knowledge base.

D.

Consider the probable cause for the failure by checking whether other users are affected.

Question 9

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

Options:

A.

Key Performance Indicators

B.

Incident Report

C.

Service Level Indicator

D.

Service Level Agreement

Question 10

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

Options:

A.

General

B.

Appearance and accessibility

C.

Notifications and activity

D.

Accounts and orgs

Question 11

A user reports the following:

I cannot connect to my Office 365 web applications from my Windows 10 computer.

You need the user to gather additional information to help troubleshoot their issue.

Which part of the screen should the user focus on to access this information?

Select the correct option in the answer area.

Question # 11

Options:

Question 12

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?

Options:

A.

Ask Jane Doe for their email address so that you can email them to verity identity.

B.

Reset the password because Jane Doe has to process payroll immediately.

C.

Call Jane Doe's manager using their company number to verity Jane Doe's needs and identity.

D.

Request Jane Doe's call back number so thatyou can reset the password and call Jane Doe back to verify the reset was successful

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Total 42 questions