Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Exam Practice Test

You consider using AI to find solutions to common Help Desk issues at your company.

For each statement about AI, select True or False.

Note: You will receive partial credit for each correct selection.

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

You are adding a new solid state drive (SSD) to a customer's desktop computer.

You need to follow safety procedures to prevent electrical shock and electrostatic discharge.

Complete the sentences by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.

What should the technician do?

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.

To diagnose the issue, the technician runs the ipconfig command on the client's computer.

Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

A user reports the following:

I cannot connect to my Office 365 web applications from my Windows 10 computer.

You need the user to gather additional information to help troubleshoot their issue.

Which part of the screen should the user focus on to access this information?

Select the correct option in the answer area.

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?