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CIPS L3M4 Team Dynamics and Change Exam Practice Test

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Total 90 questions

Team Dynamics and Change Questions and Answers

Question 1

‘A person may exert power on the basis of their formal authority or status’

Which of the French and Raven sources of power is being described here?

Options:

A.

Reward

B.

Referent

C.

Legitimate

D.

Expert

Question 2

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.

From the list shown, select the one answer which represents the team leader, rather than the solo leader.

Options:

A.

Seeks conformity: expects all team members to be similar and act and think the same way.

B.

Sets objectives and separate tasks for individual team members

C.

Encourages diversity, and lets team members be themselves

D.

Plays an unlimited role in team activities

Question 3

Which of the following is a benefit from compliance with procurement processes and procedures? Select all that apply.

Options:

A.

Reducing error

B.

Minimising the likelihood of damage to the organisation's reputation

C.

Avoiding unnecessary costs

D.

Reducing the opportunity for fraud / crime

Question 4

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

Options:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

Question 5

Which two of the following are personality traits?

Options:

A.

Experience in the military

B.

Social skills

C.

Clean current driving licence

D.

Honesty

Question 6

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

Options:

A.

Autocratic

B.

Dictatorial

C.

Laissez-faire

D.

Democratic

Question 7

‘Using resources to a more productive effect, either by producing more output with the same re-source, or using less resource to obtain the same output’. This is a description of:

Options:

A.

Efficiency

B.

Effectiveness

C.

Economy

Question 8

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.

Options:

A.

Segregation of duties

B.

Separation of duties

C.

Severance of duties

D.

Synthesis of duties

Question 9

Peter Kraljic first published his Portfolio Purchasing Model in a paper entitled ‘Purchasing Must Become Supply Management’ in the Harvard Business Review in September of which year?

Options:

A.

1943

B.

2013

C.

1983

D.

2003

Question 10

A cross-functional team is created to help progress the development of a new product in a manufac-turing business. Which two of the following activities are unlikely to be allocated to the representa-tive from the accounting and finance function?

Options:

A.

To calculate anticipated sales demand at the target price

B.

Calculate the expected overall cost of the product

C.

Plan the recruitment of additional staff and training of them

D.

Check that the expected cost provides a suitable profit margin

Question 11

In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which iscalled 'acceptance'.

Which two elements combine into this notion of 'acceptance'?

Options:

A.

Denial

B.

Decision

C.

Depression

D.

Experimentation

Question 12

A team should be a xxxx unit, rather than a collection of individuals’. Select the three words which fit best.

Options:

A.

Combative

B.

Co-operative

C.

Cohesive

D.

Collaborative

Question 13

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

Options:

A.

Silo

B.

Ratio

C.

Halo

D.

Oreo

Question 14

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

Options:

A.

Z

B.

X

C.

Y

D.

A

Question 15

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

Options:

A.

Trust

B.

Distrust

C.

Affection

D.

Respect

Question 16

Which one of the following is unlikely to appear in an organisational procurement manual?

Options:

A.

Staff names

B.

Instructions

C.

Policies

D.

Procedures

Question 17

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

Options:

A.

Longer holidays / higher pay / more sunshine

B.

Never-ending debates / time-wasting / indecision

C.

Overcoming of resistance to change / increased co-operation and productivity

D.

Industrial stoppages / strikes / sabotage

Question 18

People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

Options:

A.

important.

B.

Theory X

C.

Theory Y

Question 19

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

Options:

A.

Change

B.

Unchange

C.

Refreeze

D.

Unfreeze

Question 20

Taiichi Ohno came up with the notion of the ‘wastes’. How many wastes?

Options:

A.

7

B.

5

C.

4

D.

6

Question 21

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Options:

A.

Participation

B.

Education

C.

Facilitation

D.

Coercion

Question 22

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

Options:

A.

Quality circle

B.

Quality control group

C.

Trade union

D.

Quality initiative

Question 23

Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.

Options:

A.

Accounting and finance

B.

Legal department

C.

Human resources

D.

Information and communications technology

Question 24

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

Options:

A.

Rituals

B.

Stories

C.

Power structures

D.

Organisational structures

Question 25

Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.

Options:

A.

Preparing purchase orders

B.

Establishing long-term partnership relations with key suppliers

C.

Expediting

D.

Preparing specifications

Question 26

Which two of the following actions are most likely to be carried out by the supplier?

Options:

A.

Inspect the delivered goods

B.

Submit invoice

C.

Deliver

D.

Expedite

Question 27

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Options:

A.

Lenders, such as banks

B.

Shareholders

C.

Trade unions

D.

The media

Page: 1 / 9
Total 90 questions