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Which example represents a hierarchical area code in CA Service Desk?
Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?
Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?
You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?
For the Level 2 Analyst role, on the Change Order Schedule tab, which information can you display using filters? (Choose two)
Each CA Service Desk role record MUST be configured with: