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Avaya 6210 Avaya Aura ContactCenter Implementation Exam Exam Practice Test

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Total 124 questions

Avaya Aura ContactCenter Implementation Exam Questions and Answers

Question 1

A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.

What is the maximum number of logged in agents supported for this server type?

Options:

A.

500 Agents

B.

300 Agents

C.

100 Agents

D.

200 Agents

Question 2

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

Options:

A.

Turn off DEP for all programs and services.

B.

Turn on DEP for essential Windows programs and services only.

C.

Turn on DEP for all programs and services except for those specifically selected.

D.

Turn on DEP for all AACC programs and services.

Question 3

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

Options:

A.

72 Hours

B.

48 Hours

C.

24 Hours

D.

12 Hours

Question 4

For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

Options:

A.

Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B.

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

C.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D.

A Microsoft Windows Server 2012 R2 operating system product key is required.

Question 5

Which two statements about scheduled backups are true? (Choose two.)

Options:

A.

Contact Center stores up to seven backup files at each server location.

B.

You can use this utility to back up operating system files.

C.

The backup location must be a tape or optical drive.

D.

You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

Question 6

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Options:

A.

Voice and Multimedia Contact Server with Avaya Aura® Media Server

B.

Multimedia Contact Server Only

C.

Voice and Multimedia Contact Server without Avaya Aura® Media Server

D.

Voice Contact Server Only

Question 7

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

Options:

A.

Install the Replication Server for database replication.

B.

Run the High Availability tool on the Standby Server.

C.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D.

Reboot the Primary and Secondary Server so that they will synchronize.

Question 8

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura® Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

Options:

A.

223.0.0.255

B.

225.0.1.254

C.

242.0.1.0

D.

240.255.255.254

Question 9

When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

Options:

A.

Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B.

Use the System Control and Monitor utility to manually shut-down the services.

C.

The database utility performs the shut-down automatically.

D.

Use the Windows Services utility to manually shut-down the services.

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Total 124 questions