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Which of the following risks is associated with outsourcing?
A company desires to use customer relationship management (CRM) to enable supply chain collaboration. Implementation of CRM will enable the organization to most effectively:
Risk pooling is a concept that suggests:
Which of the following relationship activities is most impacted by a lack of trading partner trust?
A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?
Which of the following actions is most likely to reduce the risk of product shortages for a company planning to use a subcontractor to produce some of its products?
Shortly after implementation of a supplier quality management program, the customer's and supplier's measurements of an attribute differ. The most appropriate course of action is to:
In the Supply Chain Operations Reference (SCOR) model, which of the following metrics measures responsiveness of a supply chain?
Qualitative extrinsic data are used with which of the following forecasting techniques?
Which of the following types of data most likely will be communicated between two parties who have formed a strategic alliance?
In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:
A company has applied lean thinking and tools to its internal operations over the last several years. The company is now concerned about its ability to recover from a supply disruption. Which of the following actions would be most appropriate for the company to take to increase its resiliency?
When developing a supply chain strategy, which of the following actions would be used to evaluate the achievement of the long-term goals of a business?
The most stringent measurement of fill rate to support product availability is:
A clothing company focuses its attention on high-fashion products and rapid product development. Which of the following types of value is the company trying to create?
Which of the following types of alignments between extended supply chain partners will yield the highest level of competitive advantage?
Due diligence for conflict- or high-risk-materials should include which of the following processes:
Which of the following conditions are most indicative of a company that is effectively managing its cash?
Which of the following actions typically is most important when building a collaborative supply chain?
Which of the following objectives is a major principle of theory of constraints (TOC) accounting when applied to a supply chain?
A new distribution warehouse is added to an existing supply chain network. Which of the following factors primarily is responsible for the resulting overall reduction of customer delivery lead times?
A company that produces a set of standard products, which are sold through multiple channels, would segment its sales by:
On-time delivery performance in the supply chain can best be improved by aligning required capacity with what type of capacity?
A retailer that imports furniture from several manufactures in low-wage countries wants to reduce variability in quality. The retailer has proposed merging with one of the manufacturers and giving it sole responsibility for one product family. The proposed merger is an example of:
Effective collaboration for item replenishment by external suppliers requires:
A company plans to implement a new software application for inventory optimization. Which of the following actions will most likely reduce the implementation time?
Which of the following techniques is most effective for a company to sell high-volume products to multiple market segments?
A product should be designed for a manufacturing process with the smallest number of:
Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?
A company wants to improve its transportation strategy to focus on its core manufacturing competence and reduce costs. Which of the following options is most likely to enable the company to achieve its objectives?
A company most likely would implement a supplier certification program to:
An item must be added to inventory to support new business. Which of the following inputs should be considered to determine minimum inventory level?
Which of the following attributes is an advanced functionality of a warehouse management system (WMS)?
Which of the following documentation represents a carrier's method of charging for transportation services performed?
Which of the following warehousing approaches combines inventory from multiple suppliers into a consolidated shipment to a specific customer?
Which of the following supply chain areas utilize order management cost metrics?
Which of the following factors is a key motivation for supply chain collaboration?
A company has recently implemented a vendor-managed inventory (VMI) program with several key suppliers but quality issues are disrupting production. Which of the following actions would be more effective in dealing with these issues?
Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?
A company redesigning their supply chain should review which of the following strategic levels first?
Which of the following processes ensures that functional plans are consistent?
Which of the following metrics is the most appropriate measure of the availability of products to ship in a make-to-stock environment?
Which of the following types of risk typically would be most difficult to plan for and mitigate?
The Global Reporting Initiative (GRI) is intended to:
A supervisor knows that employees have good ideas for improving department operations but are hesitant to share them. Which of the following tools would be most appropriate for encouraging the employees to participate in identifying opportunities?
In order to decrease shipping costs, a shipper would take which of the following actions?
Attaching a fuel tank cap to a fuel tank door on a car is an example of which of the following lean techniques?
A shipping company investing to reduce damages due to weather conditions is an example of:
Goods can enter a country, undergo further modification, and then be exported without paying customs duties via which of the following designations?
Which of the following techniques require close coordination between product and process design?
Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?
Which of the following activities is an aspect of proper demand management?
Which of the following tools will facilitate greater collaboration as the supply chain matures?
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?
A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
Maintaining a long-term collaborative relationship with a trading partner requires:
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
Which of the following factors typically is the most significant impediment to implementing collaborative commerce?
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
The use of a seasonal index as a forecasting technique measures the ratio of the:
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
Which of the following organizational design choices is an example of vertical integration?
A return material authorization (RMA) policy is used in reverse logistics to:
A main benefit of using customer relationship management (CRM) is:
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Which of the following situations is an example of inventory being held as a way to balance supply and demand?
Which of the following actions typically would be considered part of a reverse logistics strategy?
Which of the following customer relationship management activities most appropriately is used for revenue generation?
A remanufacturer of equipment is most likely to have what type of supply chain?
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
The main benefit of a mass customization product design strategy is to:
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
Which of the following forecasting methods relies on the opinions of a panel of experts?
Which of the following types of information would be an appropriate basis for a qualitative forecast?
Which of the following practices has improved management of the customer pipeline?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
Which of the following strategies is used primarily for demand planning?
The primary objective of supply chain management is:
Compared to a global strategy, a multicountry strategy would be characterized by:
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
An advantage of using a third-party logistics service (3PL) is improved:
The purpose of continuous improvement in the supply chain is to:
Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
Medium-term demand management projections are used primarily to:
Which of the following levels in a supply chain network represents the most upstream external activity?
The most likely benefit of implementing a collaborative transportation management system is:
Which of the following indicators is most appropriate to use as a measure of supply chain utilization?
Demand management involves which of the following undertakings?
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
Using an independent service provider for logistics would be most appropriate in which of the following situations?
What is the primary role of marketing in supporting supply chain management?
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
Continuous improvement is best described as:
Incorporating supplier input into product and process design helps to:
Which of the following considerations is an important supply chain design decision?
Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:
A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:
Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:
The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?
Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
Which of the following outcomes occurs when direct shipping is used instead of a distribution network?
A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most appropriate?
A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
Which of the following actions is most likely to increase total supply chain risk?
Which of the following warehousing tools enables wireless scanning of products?
A corporation must consider which of the following factors when selecting its enterprise resources planning system?
Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?
Direct shipment distribution typically offers which of the following advantages?
The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:
The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?
When doing international business, a company's total line-haul costs will vary with the:
Which of the following ISO standards is used to assist organizations with sustainable development?
Which of the following strategies can be used to help manage global risks?
Which of the following statements about the use of bar code labels for product identification in the supply chain is true?
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?
A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc. Which of the following actions by the company would be most appropriate if the agreement is implemented?
A company wants to implement a system for managing environmental compliance with legislative and regulatory requirements. Which of the following sustainability tools is most appropriate?
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
The demand side of a traditional warehouse management system primarily is concerned with:
Which of the following measures effectively evaluates overall resources in a distribution warehouse?
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:
A company most likely would consider moving a portion of its manufacturing to a second location to:
A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?
Customizing can be an effective warehousing strategy because it allows a company to:
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?
Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?
A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?
The globalization of a supply chain typically increases uncertainty and:
A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?
The most important challenge to consider when sourcing globally is:
Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:
Inventory parameters established using analytic inventory techniques typically are based on balancing:
An effective procurement strategy for commodity products should focus on:
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in: