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Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?
An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage. Which of the following terms BEST describes this type of cloud concept?
A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device. Which of the following technologies is the technician troubleshooting?
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
A small business owner with a limited budget wants to host a company website and ERP applications in the cloud. Which of the following would be the BEST cloud model to accomplish this task?
An end user has signed up to use a web-based calendar application.
Which of the following solutions has the user purchased?
The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
A technician wants to block remote logins to a server. Which of the following ports should be blocked?
A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.
Which of the following devices would BEST meet the owner’s needs?
Which of the following wireless standards is only capable of 5GHz frequencies?
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
Which of the following technologies can be used for wireless payments?
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?
Which of the following IEEE 802.11 standards includes the use of MIMO technology?
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.
Which of the following should be technician check NEXT to resolve this issue?
Which of the following is designed to function BEST in harsh lighting conditions?
Company management wants to be able to give users the ability to work remotely during periods of bad weather. Which of the following should be enabled to allow the workforce to do this?
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?
A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room. Which of the following troubleshooting steps should technician take NEXT?
Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?
Which of the following devices can be used to connect multiple devices within broadcasting to every network port?
Which of the following would provide power to an access point?
A user does not have a mobile data signal or WiFi but wants to transfer a photo from a mobile phone to a laptop for editing. The user Is unable to find the laptop from the phone. Which of the following should the user perform on the laptop to complete this task?
While on an airplane, a user wants to use wireless headphones to listen to music that is stored on a smartphone. Which of the following should the traveler perform to use the headphones?
A technician Installs a new PoE-capable wireless access point using a 200ft (61m) cable, but the access point does not power on when plugged Into the Ethernet cable. The technician verifies the Ethernet cable Is plugged Into a working switchport. Which of the following should the technician do to resolve this issue?
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?
Joe, a user, cannot access the network shared drive after network maintenance was performed. A technician verifies there is a valid IP address; however, the device is not on the correct subnet. The device must continue to be accessible by a third party. Which of the following actions should the technician take to BEST resolve the issue?
A service technician made some changes to the BIOS, and now the computer is unable to boot. Which of the following actions should the technician take to restore the default settings?
A technician is installing an optical drive in an engineering workstation that allows for optical media backups up to 128GB for each project. Which of the following doves should the technician install in the workstation?
Which of the following explains how a cloud computing provider is able to provide scalable services to several different clients?
Joe. an office manager, Is concerned about printing and electrical costs. He requires all staff members to shut down their computers when away from their desks. He also wants to limit printer use to only times when he Is at his desk. Which of the following should Joe do lo enforce this restriction? (Select TWO).
A client asks a technician to put together a custom device quote for NAS. The client requires the best network performance and the highest redundancy. Which of the following components would the technician MOST likely choose? (Select TWO).
An office worker tries to save a large spreadsheet, but it takes much longer than normal. The worker notifies the network administrator of the noticeable degradation on the network shared drive. The administrator successfully pings the server and ensures it is online. The administrator also notes one red light and one green light displaying on the server's array. Which of the following should be the administrator's NEXT step?
A technician is setting up a server to provide access to the LAN and Internet.
Which of the following server roles would accomplish this task? (Choose three.)
A technician is building a CAD workstation for a user who will be saving files remotely.
Which of the following components are MOST important to include when configuring the system? (Choose two.)
Which of the following speeds would a wireless network perform at when the network is built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size. Which of the following printer components is the MOST likely cause of the problem?
A company requires an internal network device that can assign network addresses and configure the next hop for network hosts. Which of the following network protocols must this device provide?
Which of the following can be used to connect multiple devices within a network without broadcasting to every network port?
A technician is selecting a long VGA cable to run through the walls and ceiling to a projector. Which of the following cable features will help minimize interference with the video signal?
An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged.
Which of the following is the NEXT best step to resolve this issue?
A technician is building a workstation with 8GB of RAM that will host a VM. The VM will be used to test software installations prior to mass deployment. The workstation will also serve the installation files and packages necessary to install applications remotely on networked devices that have passed the testing process. Which of the following hardware components are needed for the setup to function as required? (Select TWO)
A network administrator has discovered an amber indicator light on one of the redundant PSUs of a production server that went offline. Which of the following is the FIRST step in troubleshooting this issue?
Which of the following describes the network type that is created when connecting a Bluetooth headset to a cell phone?
A user sets up cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?
A technician identifies an incorrectly terminated network cable as the cause of intermittent network drops. Which of the following tools should the technician use to determinate the network cable?
Joe, a user, needs to have a notebook connected to a monitor, a mouse, and a keyboard when he is working at his desk. His notebook is not business class, yet is meets company policy for personal computers.
Which of the following should a technician install for Joe?
A technician is creating multiple guest OS machines for a lab that will be used for development purposes in an isolated environment. Which of the following must be configured FIRST the environment?
Ann, a customer, purchased a pedometer and created an account on the manufacturer's website to keep track of her progress. Which of the following technologies will Ann MOST likely use to connect the pedometer to her desktop lo transfer her information to the website?
A user is working on a company laptop at an airport and needs to update and email a confidential file with sensitive information. To which of the following should the user connect in order to send the message security?
Which of the following ports on a firewall would a technician need to open to allow a user to log in to the system remotely via RDP?
A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via Wi-Fi. Which of the following should a technician do FIRST when troubleshooting this issue?
A technician wants to build a computer with the largest possible motherboard size for maximum expandability Which of the following form factors would BEST enable this requirement?
A datacenter analyst is building a server configuration for a client, and it must be designed so that memory corruption and errors are minimized. Which of the following types of RAM would be the MOST appropriate for this system?
A technician is configuring a new IAN for a client. The technician deploys a DHCP sewer with the following settings
Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?
A user is unable to access any LAN resources, such as network shares or printers, but Is able to surf the Internet Which of the Mowing troubleshooting steps should a technician perform FIRST?
A technician is troubleshooting an aging system that reboots randomly, loses its BIOS settings intermittently, and operates very slowly when it boots up. After checking the BIOS battery and finding it at a good voltage, which of the following should the technician check NEXT?
A customer has procured extra money in the budget for a new server The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network Which of the following server types should a technician install?
An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised.
Which of the following will BEST mitigate this issue?
A technician is troubleshooting remote access to a surveillance system. The system is accessible via LAN but not over the Internet. The firewall settings are correct, and traffic is passing from the Internet. Which of the following is MOST likely causing the issue?
A power supply with a 24-pin connector is used natively on:
A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?
A VoIP handset needs to replace a legacy phone in an area that has no electrical outlets nearby but does have various network ports available. Which of the following technologies would MOST likely complete the installation?
A company decides to use cloud computing to support IT. The solution will be owned and supported by the company without the need for a third party. Which of the following BEST describes the cloud solution the company will use?
A network technician needs to run a Cat 6 cable to a patch panel in the wiring closet. The cable has already been cut to length and twisted pairs are exposed Which of the following tools should the technician use to complete the task?
A technician is upgrading the memory in a server. Which of the following RAM features would MOST likely be used in the server?
Which of the following would be MOST likely to supply power at 115V?
A high-end workstation is operating as expected, but two of the four SATA drives are displaying solid fault lights Which of the following is the MOST likely reason for this issue?
A user hears a clicking noise coming from a computer after it was restarted for the first time in a few days. The computer also seems to be running slow. Which of the following should a technician check FIRST to troubleshoot the issue?
A user replaced a failed CPU on a desktop PC. During post-repair testing, the PC shut off shortly after a successful POST and before the OS could fully load. The user calls a technician for assistance. Which of the following should the technician perform FIRST?
A technician is building a new workstation for power plant control. To minimize the possibility of driver conflicts causing downtime, the technician wants to avoid options that use a storage controller; instead, the technician wants the storage to connect directly to the PCIe bus. Which of the following storage options would BEST meet this requirement?
A technician is troubleshooting a PC that will not boot The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen Which of the following is the MOST Likely reason why the PC will not boot?
The engineering department has requested a new laptop with an Intel i7 Quad-Core and 32GB of RAM. Which of the following are the correct type of RAM and the form factor for this laptop?
Ann, a technician, is examining a video projector that consistently produces a very dim image. Ann tries to adjust the brightness, but it does not resolve the issue. Which of the following actions will MOST likely fix the issue?
Which of the following can be used to collect and read the data that is generated by event error messages from several servers centrally?
A technician needs to install a PSU into a desktop The required wattage is 420W Which of the following power supply sizes should the technician install to meet the minimum power requirement?
A home office user notices the output from their new Inkjet printer is poor quality. Which of the following actions should the user take FIRST to correct the problem?
A technician is troubleshooting an issue with a thin client. The thin client powers on successfully, but the operating system never loads. Which of the following will MOST likely fix the issue?
A sales executive’s personal laptop occasionally freezes while checking email.
Which of the following should a technician do FIRST?
Joe, an Android smartphone user Installs a 64GB microSD card because he has been receiving messages about low storage space Despite the additional storage showing as available, the messages persist Which ol the following actions should Joe take NEXT to resolve the issue? (Select TWO)
A customer wants to install a new computer in a room that does not have any network drops. The customer authorizes a technician to install a new network jack in the room. Which of the following tools should the technician use to finish installing the new network jack?
A technician is deploying PCs in a new office that has both wired and wireless connectivity. The deployment
must be competed quickly, since the office is scheduled to open soon. Which of the following must the
technician perform to ensure the devices are ready for use when the newly hired employees arrive? (Choose
two.)
Which of the following cloud computing concepts is used when a company requires its cloud infrastructure to grow with its business?
An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one. but users then report access to the fileshare is not as fast as it used to be. Which of the following is MOST likely preventing the RAID array from operating optimally?
A company subscribes to a vendor for office software that is delivered via the Internet rather than installed on each workstation. The company is using:
A bank has 20 branch locations that are connected to each other via a fouler at each one. Which of the following network types is MOST likely being used?
In a server room, a technology that physically connects multiple servers so they can share a single set of input devices and a display is called a
A user was working on several documents located at \\\networkshare\ files and was able to save them before taking a break. The user returned and attempted to open the network path but then
received the following error message: File location is invalid The user was also unable to access Internet sites. A technician began troubleshooting and was able to ping the file server by IP
address. Which of the following issues was the user MOST likely experiencing?
Which of the following connectors will work with a 9-pin null modem adapter?
A technician for a cable provider is setting up high-speed Internet service at a residential customer's home. The type of cabling the technician will use to connect from the outside pole into the customer's home is MOST likely:
A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server. Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)
A user is unable to access the internet A technician has confirmed all LAN resources on the network are accessible. Which of the following should the technician do NEXT to begin troubleshooting the issue?
Users of an older laser printer notice the printing on output is easily scratched off the paper. Which of the following is the MOST likely root cause?
A technician is upgrading the memory in a workstation. While the case is open the technician cleans out all the dust that has accumulated around the components The technician installs the memory and then attempts to boot the system, but the system gets stuck while displaying the following message
Boot media not found
Which of the following will MOST likely fix the issue and allow the system to boot properly?
A technician performed a clean install of Windows 7 on a gaming laptop. The system boots into Windows, and the desktop performance is good. However, the laptop user states game performance is highly unsatisfactory because all games are operating at less than 20fps. Which of the following is the MOST likely cause of this behavior?
A user contacts the help desk to report the Internet is not working. Which of the following steps should the
technician take NEXT?
A technician is setting up a BYOD smartphone to access corporate collaborative resources. Which of the
following will MOST likely be synchronized to the corporate network? (Choose two.)
A charging pad for a mobile device is no longer working and needs to be replaced. Until then, which of the following alternatives can be used to charge the mobile device?
A user wants to build a new home computer that will be used exclusively for the latest offline games. The user consults with a technician on the best hardware to purchase. The user has already picked out the CPU, GPU. RAM, and motherboard, but is unsure what else is important to achieve top performance. Which of the following should the technician suggest? (Select TWO).
A software development team is installing a VM on a Linux desktop so the following can be tested:
• An ARM system
• 2G6RAM
• Ethernet with peer visibility
• Two USB pons
• A graphic desktop
• A custom read sales application
Which of the following describes the MOST likely purpose ot this VM?
A technician purchases several monitors that are equipped with all modem video connectors. The technician wants to daisy chain these monitors together to extend the desktop of the OS. Which of the following cables would the
technician MOST likely use to accomplish this?
A technician discovered a spare cable at a user’s desk. The ends of the cable terminate in a plastic connector
with four pins, only two of which contain conductors. Which of the following connector types did the technician
find?
A user's smartphone is having issues with connectivity in certain areas of the city A fellow coworker has the same phone and carrier but reports no issues in these same areas Which of the following should a technician try FIRST?
A user’s laptop is not connecting to the company’s file server. The user provides the following network
information from the laptop:
Which of the following is MOST likely causing the issue?
A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before. Which of the following steps should the technician take FIRST?